• digital tv

    Hundreds Confused As Hawaii Transitions To Digital

    Hawaii last week became the first state to transition to digital television, leading hundreds of confused locals to call into the FCC's help center. Though the transition appears to have been a technical success, the new digital signals mays never reach some of the 20,000 Hawaiians who rely on analog service. More »
  • united

    United Sells Family's Tickets To Someone Else, Ruins Once-In-A-Lifetime Vacation, Then Won't Admit It To Insurance Company

    Even for evil airline stories, this one may shock you. How about:

    • Holding $5,000 in tickets from a family for six months, then telling them the day before that the flight has been canceled;
    • When confronted with the fact that the flight hasn't been canceled, telling the family that the reservation has been lost;
    • Finally admitting that they've bumped the family from the flight and were lying about the cancelation and the lost reservation;
    • Offering replacement seats on multiple planes and days, splitting the family up on different flights and depositing them at different islands;
    • Offering to get them there 5 days into a 7 day vacation, part of which was scheduled to spend time with a family member who was dying in a hospice in Hawaii;
    • Refusing to write a letter on the family's behalf so that they can collect their insurance payment on the house they rented but never used.
    With one act of disregard, United destroyed the vacation, cost the family over $10,000 in house rental fees that they can't get back, and forced them to cancel the trip. The dying family member they didn't get to see passed away in early June. More »

  • complaint letters

    Professional Complaint Letter Writer Shares His Secrets

    "Praise with faint damn" is the underlying secret to how professional complaint letter writer Bruce Silverman is able to be so successful in getting companies to give him free stuff. First class upgrades, Room upgrades with views of frolicking whales, Checks for hundreds of dollars... all these and more are the fruits of Bruce's calculated typewriter clacking. Now Bruce has come out with a small book with a big promise: to teach you How To Complaint For Fun And Profit. Here's a chapter from it, exclusively on The Consumerist, detailing how he was able to turn a disappointing experience at the Ritz-Carlton in Hawaii into a long-term stream of room upgrades, comped meals, and decidedly above and beyond customer service... More »
  • weird

    Walmart Pulls Superbad DVD Featuring Fake Hawaii "McLovin" License

    Walmart has pulled copies of the Superbad DVD that contained a promotional "McLovin" Hawaii license after Honolulu Mayor Mufi Hannemann objected to the item. The "license" appears to be made with a lenticular lens, and when viewed at different angles shows either Fogell or his ever-sexy alter-ego, "McLovin." More »
  • drunks on a plane

    Think Babies Are Annoying When Your Flight Is Delayed? How About Drunk Nick Nolte?

    Nick Nolte's flight was delayed at the Kauai airport, so he decided to roll around on the floor passing in and out of consciousness. At one point several of the other passengers had to help him put money in a vending machine. More »
  • chinese poison train

    Two Hospitalized After Eating Deadly Mislabeled Chinese Pufferfish

    Two Chicagoans have been hospitalized after eating poisonous pufferfish that was imported to the US mislabeled as harmless monkfish. Pufferfish is a delicacy in Japan, but
    "Chefs must be licensed and usually undergo at least two years of training on how to safely remove the toxic parts of the fish.
    More »
  • gas

    Hawaiian Gas Cap Bleeds Customers Even Drier

    Now that we are all paying for gas not with money (who can afford it?) but priceless, non-inflationary currencies like our daughter's virginities and healthy human livers, you might start thinking that the government should get involved. "They should regulate, control and cap gasoline prices for our nation's motorists!" you might cry. More »
  • customer service

    McDonald's Implements New, Very Far Away, Drive Through Order Technology

    Mickey Dee's is adding a twist to the garbly voice sneaking through the drive through loudspeaker. The person on the other end isn't even inside the restaurant you've pulled up to, they're in Hawaii Santa Maria, California. More »
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