Marie is in the market for a new external hard drive, and last week (before the Presidents’ Day holiday) she heard from an office Depot employee that just the item she wanted goes on sale frequently, and she should wait for one of those sales. Hurray! That’s just what she did. She waited for a sale, when an “instant rebate” brought the price down…to exactly the same price that it had been. [More]
Our readers aren’t just ordinary blog tipsters: you’re retail archaeologists. Consumerists across the nation explore discount stores and sale racks, searching for gems of outdated technology. You are the finders of ancient digital junk. You are the Raiders of the Lost Walmart. [More]
One of the more attractive features of the PlayStation 3 is that the hardware is designed to allow you to replace the hard drive with inexpensive, high-capacity models that work with laptops. Previously the only reason to upgrade was to get more storage space, but newer solid state disk (SSD) drives reportedly speed up the device. [More]
If your laptop goes kablooie, or you just run out of space by filling it from totally legal downloads, it’s probably time to swap it out. The operation may sound difficult, but it’s deceptively easy. If you can handle a screwdriver, you’re more than capable. [More]
A customer walked into a Russian hard-drive repair center complaining about his broken 500Gb USB-drive. He had bought it dirt cheap in China but it had a problem. If you saved a movie to it, it would only play the last five minutes. They opened up the case and found inside a 128-MB flash drive working in looped mode. It displays the correct capacity when you plug it in but when you write to it and run out of space, it just overwrites the old data. Two nuts make it feel like it has the right heft. Crafty, crafty counterfeiters! Caveat emptor, if the price is “too good to be true,” it is. [More]
We’ve just found a tech repair service worse than the Geek Squad. [More]
You should be backing up the data you keep on your laptop in case of hardware failure, theft, or an unexpected cup of coffee on your keyboard. This bit of common computer sense has a bit more urgency if you own certain MacBooks sold in 2006 and 2007, since their hard drives may fail suddenly with no notice. Fortunately, Apple has a free repair program: but only until the computer is (at most) four years old, and only once your hard drive has already failed. [More]
Tom wishes Amazon would use better packaging when it comes to shipping things like hard drives. Their “frustration-free packaging” is meant to save shoppers from dealing with blister packs and unnecessary boxes. For the Western Digital hard drive Tom was trying to buy, it meant bouncing around a half-empty box from the fulfillment facility to his doorstep, where it arrived broken. Twice. [More]
Ben says he bought a Call of Duty: Modern Warfare 2 Xbox 360 with a 250GB hard drive so he could transfer saves and downloaded content from his full old hard drive to a new one. [More]
Tony writes that he purchased a Western Digital hard drive from Best Buy this weekend, but not the hard drive he had thought. When he opened the box, he discovered that it contained a different hard drive entirely–not quite a Box of Crap, but still not what he had paid for. But Best Buy stood firm, admitting there was nothing they could do. [More]
Tayler’s cat and Tayler’s MacBook Pro just had an unfortunate run-in. Does anyone have any advice on cheap ways to repair this laptop, or at least how to get the content off of it without paying hundreds of dollars? [More]
Fox 11 News in LA went undercover with an intentionally damaged hard drive to find out whether online complaints about Data Recovery Corp, Inc. were true. Can you guess what the result was?
If Seagate tells you to call Microsoft for technical support, don’t talk back or you’re going to get an earful. At least that’s what reader K. learned when he called to ask why his external drive worked well under Vista, but not XP. Seagate’s customer service representative immediately blamed the problem on Microsoft, and when K. tried explaining why the problem might lie with Seagate, the CSR responded: “Well since you know better then we do, Im sure you dont need our assistance.”
Jon spent $250 on a Western Digital VelociRaptor but what he received from Best Buy was a Quantum Fireball, a discontinued hard drive that hasn’t been sold for nine years. Best Buy, of course, took no responsibility for the odd swap, and said that Western Digital must have accidentally sold a competitor’s discontinued drive. Western Digital, of course, said that a Best Buy employee stole Jon’s hard drive. We’ve seen this happen before with Best Buy, and Jon has made it clear that he knows how to bite back…
Best Buy charged Nicole $99 to backup her data but then replaced her hard drive without backing up a single byte. Nicole’s service contract clearly stated that Best Buy would perform the backup before any other service. Now Best Buy is claiming that her old hard drive is their property and that she has no right to the data that they failed to backup or restore.