NEW YORK, 7:32 AM, WED JUL 9 | 20 POSTS IN THE LAST 24 HOURS | tips@consumerist.com | RSS
Posts Tagged “

harassment

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rude

Dear T-Mobile: Please Stop Sending 5 Text Messages At 5 AM Every Month To Say That My Billing Cycle Has Started

Dustin is angry and tired because T-Mobile sends him five text messages at 5 a.m. on the 11th of every month to let him know that his billing cycle has started. He asked T-Mobile to stop sending the useless message, but they insist that the texts are a "feature" that can't be disabled. Their solution? "Put [the] phone on silent on the 10th of every month." More »

1:10 PM on Fri Apr 11 2008
By Carey
6,547 views, 41 comments

leaks

Exclusive: AOL's Collections Guide Encourages Agents To Lie And Deceive

An anonymous tipster sent us AOL's 153 page internal collections guidebook for prying money out of delinquent account holders. The guide shows that AOL is following some of the debt industry's most egregious collection tactics by encouraging agents to deceive and lie to customers. After the jump we present AOL's scare tactics, tricks to negotiating a substantial discount, and the full collections guide. More »

6:00 PM on Sat Apr 5 2008
By Carey
12,500 views, 63 comments

Latest by WraithSama: @KD17: The writing's on the wall for AOL and NetZero. Neither have the ability to provide broadband access, only dial-up. Broadband usage is at an all-time high, and soon everyone will be on board. The market for these archaic companies more »

harassment

Dell Has Called Every Day For The Past Eight Months... And I'm Not A Customer!

Every day for the past eight months, Dell has called Kat to demand payment for a bill she doesn't owe. Kat unfortunately inherited the phone number of a Dell debtor when she started a new job, something Dell would rather overlook—along with the Fair Debt Collection Practices Act. Kat has tried calling, escalating, and having the debtor tell Dell to leave her alone. Dell continually assures her that the problem has been fixed. And then they call again. More »

2:45 PM on Sun Mar 23 2008
By Carey
18,303 views, 84 comments

Latest by n/a: We are Kat's family, and after this episode, abashedly admit we own Dell products. Since the folks at Dell seem to be speaking to her constantly, we wondered if they could do us the favor of telling her how proud more »

spinwatch

Mini-Skirt Customer Doesn't Accept Southwest's Marketing-Filled Apology

Southwest Airlines' CEO apologized to Kyla Ebbert after a flight attendant tried to kick her off a flight because of her outfit, but she's having none of it. More »

2:11 PM on Mon Sep 17 2007
By Meg Marco
13,944 views, 42 comments

wrong number

Let Judge Judy Take Care Of Debt Collectors

It seems that a debt collector was repeatedly calling the wrong number looking for someone who owed $350 dollars, and finally the guy whose phone number it was decided he's had enough. He rigged his computer to speak to the debt collector using only Judge Judy sound clips. The audio is sometimes hard to make out, but the clip is hilarious anyway. More »

7:42 PM on Tue May 22 2007
By Meg Marco
5,939 views, 32 comments

ask the consumerists

Most Naggerly Retail Chain?

Excuse me sir, can I help you? Can I help you? ExcusemesircanIhelpyou? More »