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happy-endings
happy-endings
American Airlines Threatens To Move You Down On The Stand-By List If You Complain
(Photo:Zonaphoto)
Reader Kelsea's flight was delayed getting to O'Hare and when she got there for her connection to LA she encountered rudeness and general crappy service from American Airlines. One of the employees even went so far as to suggest she not request to be moved up the stand-by list because they would probably move her down "out of frustration." Hey, that may be true but you probably shouldn't tell the customers you're going to try to spite them. Don't worry though, the story has a happy ending. More »
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Brian Got His My Coke Rewards Points Back
(Photo: The Searcher)
Brian complained to us last week that Coke had zapped away his My Coke Rewards points while he was on vacation, but Coke has returned the points, thanks to advice from reader Fox Mulder: More »
Geek Squad Finally Replaces My Linux-Infested Laptop
(Photo: Maulleigh)
An anonymous Best Buy customer told us in December that the Geek Squad refused to honor his extended warranty on his laptop because he had installed (horrors!) Linux. More »
JetBlue Gives You $400 In Credits You Didn't Ask For
(Photo:penner42)
Reader Ryan is happy. He is happy because JetBlue just randomly emailed him to give him $400 in credits he didn't ask for. More »
Sprint Crawls To Let Guy Cancel Account
(Photo: J Dailey)
Chase had a problem with Sprint -- the company wouldn't acknowledge the fact that he canceled his account. More »
HP Replaces Battery Problem-Plagued Laptop
(Photo: frankieleon)
We posted Nathan's story about his inability to get HP to help him with his laptop battery problem yesterday. Now the company quickly diagnosed the issue and offered to do a warranty exchange with the computer. More »
Walmart Sells You Two Wooden Blocks Instead Of A Hard Drive
Reader Jeff writes in with a troubling but ultimately positive experience buying wooden blocks disguised as a hard drive from Walmart. More »
EECB Gets Logitech To Replace 2-Year-Old Remote
(Photo: Louis Abate)
On a lark, Shawn called Logitech when his old universal remote stopped working to see if there was anything it would do for him. After some resistance, he launched an Executive Email Carpet Bomb, which paid off with a free newer, better version of the remote. More »
T-Mobile Changes Mind, Lets Family Off The Hook For Stolen Phone Charges
(Photo: PJLewis)
Yesterday I posted about Zeb, a special needs guy whose phone was stolen shortly before Christmas. Between then and when his family found out about the theft and reported it to T-Mobile, the thief had made $6,000 in international calls and texts--and T-Mobile wanted Zeb's family to pay $1,500 of that.
Today I received word from Zeb's dad that T-Mobile has changed its mind and won't hold Zeb or his family responsible for the bogus charges. His email is below. More »
Today I received word from Zeb's dad that T-Mobile has changed its mind and won't hold Zeb or his family responsible for the bogus charges. His email is below. More »
Office Depot Offers Refund For Computer Ruined With Glue
Last week, we shared the story of Scott, whose computer was not quite repaired by Office Depot's Product Protection Plan. We're pleased to report that Office Depot got in touch with Scott through Consumerist and has given him a full refund for the computer that hey slathered glue on and mailed back to him. More »
Sony Replaces Customer's Broken Reader
(Photo: AZAdam)
Earlier this week, I posted about Kate's bad experience getting her Sony Reader upgraded. She hadn't asked for an update, but was told by Sony to send it in, she says. What she got back was a busted Reader that wouldn't work, and a demand from Sony to pay for any repairs.
Happily, over the past two days Sony reps have been in contact with Kate and made things whole again. More »
Happily, over the past two days Sony reps have been in contact with Kate and made things whole again. More »
Twitter Friendship With E-Commerce Exec Helps Fix Shipping Snafu
(Photo: Pirate Alice)
Peter of Bible Money Matters blog didn't want to turn the other cheek when Tiger Direct told him his order would take two weeks longer to ship because he paid via eBillme. So Peter enlisted an eBillme exec he met via Twitter to pressure Tiger Direct into getting his order out on time and finding the glitch that caused the hold-up. More »
BofA Undoubles Doubled Interest Rate
(Photo: The Cornballer)
Responding quickly to Wednesday's post of Julia's complaint that Bank of America doubled her credit card interest rate, then refused to reset it despite promising it would, the bank has promised that it will indeed undouble the rate for good. Got all that? More »
Apple Genius Insults Customer, But Apple Corporate Steps In To Fix Things
(Photo: digital cat)
Frank, one of the Geniuses at Tim's nearby Apple store, was kind of an ass to Tim and his wife when they brought in their iMac to replace it. Luckily, a woman at Apple's corporate office actually responded to Tim's complaint and provided excellent customer service. More »
Comfort Inn Driver Rescues Abandoned Holiday Inn Customers, Then Takes Them To Wendy's
Here's a nice holiday-themed story of how a kind Comfort Inn driver not only helped out a group of stranded travelers, but even agreed to take them to get food after they checked into their hotel. Maybe he was hoping for some big tips, or maybe he's got some grudge against the local Holiday Inn. (Or maybe he's a nice guy.) Whatever his motivation, he probably just earned some repeat business for Comfort Inn. More »
Greyhound Refunds Would-Be Traveler It Stood Up
(Photo: KFreon)
Miriam wanted to take the Greyhound bus on a trip, but it was Greyhound that took her for a ride, refusing for several weeks to refund her ticket, offering only a voucher. More »
Apple Replaces Shattered iPhone After Customer Drops It
(Photo: William Hook)
Someone in Apple's iPhone Support department just got the crap haunted out of him by three ghosts, I'm guessing, based on what happened when David called to explain that his wife had dropped and ruined her brand new iPhone. More »
Fry's Says It Will Give HDTVs To Stiffed Black Friday Customers
(Photo: jimg944)
Jeff, who tried to buy a Samsung HDTV from Fry's on Black Friday but was turned away after already paying for it, has written back to us with an update: More »
Hammacher Schlemmer Helps Consumerist Reader With Refund
This morning, the general manager of Hammacher Schlemmer saw the post about The Unrefundable Headache Wrap and left his contact info in the comments section. I forwarded it on to Tanya, and she's just emailed me back with good news. More »
Call To Trader Joe's Nets Free Bird
Kristina stumbled onto a savvy con for those who need two turkeys but only want to pay for one: Buy a turkey, call with a sob story about accidentally ruining it, then show up at the store with hat in hand waiting for your free sympathy bird. More »
