Consumerist
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follow ups
Capital One Activates Payment Protection Plan Thanks To EECB
Earlier this week, I posted about a college student who couldn't get Capital One's Emergency Payment Protection Plan activated on his account because of missed deadlines. Andon wrote back today to say that after he sent an EECB to the credit card company's executives, they apologized and activated the service. More » -
happy endings
Perkins Is Really Genuinely Concerned That Your French Dip Sandwich Sucked
Reader Stephanie's brother recently started a blog dedicated to reviewing French Dip sandwiches. To that end, he ordered, and reviewed, a French Dip at a Perkins in Madison, WI. Unfortunately, his sandwich came on regular bread, instead of typical French Dip bread. More » -
lukewarm mail
Xbox Live Customer Service Proves The Key To Solving Hotmail Woes
Richard, whose wife had her Hotmail account swiped by a hacker, was able to get it back by calling Xbox Live customer service, of all people. More » -
follow ups
Amazon Makes Up For UPS's Flattened Package Mishap With $10 Credit
Even though it most likely wasn't Amazon's fault that Lucas's iPod arrived in a hippo-flattened package, a company rep stepped in and gave him a $10 credit to say sorry. More » -
da bomb
EECB Succeeds Where Stupid Sony Techs Fail
Remember back when some individuals referred to good things as "da bomb?" They probably didn't have the Executive Email Carpet Bomb in mind, since Consumerist didn't yet exist, but they should have. Here's to re-branding "da bomb" as shorthand for the EECB. Just look at what it did for c0crusader, a spurned Sony laptop customer who used da bomb to shake Sony down for $99. More » -
follow-ups
Three Months Later, Hitachi Finally Makes Good For Busted TV
Remember Mark, the gentleman who paid $200 to repair a Hitachi TV, only to see it immediately break again? Of course you don't, because we posted his story three months ago. More » -
honesty
Virtuous Amazon Customer Uses Same Gift Certificate Twice, Fesses Up, Keeps Cash
Some people who got away with using a $60 gift certificate on two separate Amazon orders would take the merchandise and run, hoping to get to use it a third time. More » -
nine-tenths of the law
Officials Take Baseball Away From Little Girl Who Sues And Gets It Back
Back in July near Miami, 12-year-old Jennifer came away with Phillies player Ryan Howard's 200th home run ball. Florida Marlins officials asked her to give up the milestone ball so Howard could autograph it. More » -
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happy endings
Lowe's Replaces The Refrigerator From Hell
Buddy, owner of the refrigerator from hell, has sent us a follow-up. Lowe's has agreed to send him a check for the replacement cost of the evil fridge. Hooray! More » -
happy endings
EECB Changes Price Tag To Fix Zune From $160 To $0
Brian believes a firmware update made his 80gb Zune give up the ghost, so he called customer service asking for a repair. The CSR's idea was for Brian to send the Zune and $160 so Microsoft — new 80gb Zunes are going for $217 on Amazon — but Brian had a different idea: call in an EECB airstrike. More » -
happy endings
EECB Ends Yearlong Dell Notebook Debacle
Greg struggled for more than a year to get Dell to solve myriad issues with his notebook, but moved things along real quick-like once he ignited an Executive Email Carpet Bomb. He wrote us the following, summarized from two separate messages: More » -
happy endings
Woman Battles Neiman Marcus To Return Damaged Dress
You can understand Amy's disappointment when she ordered a belted dress from Neiman Marcus, but the dress arrived beltless. Starting in July, she tangled with customer service to get her money back. More » -
i am sirius, and don't call me shirley
Guy Threatens To Quit Sirius, Gets Free New Radio
When a company is on the ropes, customer service tends to improve. That's what Chris found when his Sirius XM satellite radio broke and he called to cancel his account. More » -
happy endings
EECB Results In Deluge Of Comcast Callbacks, Quick Fix
CJ responded to his daylong Comcast outage with an Executive Email Carpet Bomb that hit its target with vigor. He says within 20 minutes his phone was bombarded with calls from company reps around the country, who managed to restore his service within four hours. More » -
happy endings
AmEx/Citibank Nullify Annual Fee For Laid Off Customer
Chuck lost his job several months ago and wanted to continue his American Express membership, but had trouble justifying the $50 annual fee in his limited budget. So he launched an Executive Email Carpet Bomb, started his own anti-AmEx blog and started picketing... More » -
follow-ups
Best Buy Responds To Fury Of Internet, Decides Not To Hold Data Hostage
Remember that couple who tried to get Best Buy to fix their CD drive, only to have lost all their data and be charged $1,500? More » -
follow ups
Reader Uses BBB To Retrieve Gold From Classmates' Clutches
Remember Kelly, the one who couldn't get her money back from Classmates after she canceled her automatically renewed gold membership? More » -
happy endings
Walmart Responds, Fixes Ruined Transmission
We're not entirely sure Consumerist is responsible for Walmart finally getting back to Jeff on his ruined transmission—and frankly, because of the length of time between the incident and his complaint, as well as Walmart's reputation for silence on consumer complaints like this, we didn't expect much to happen at all. We were wrong, and we tip our hats to Walmart for making good on a very expensive mistake. Read Jeff's update below. More »
happy endings
New York, 3:09 PM
Sun Nov 8
1 posts in the last 24 hours
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