Consumerist
success stories
Success Stories: Verizon's DSL Is No Longer "Full"
Verizon contacted us looking to solve the mystery of the "full" DSL and now reader Laurel has an update: More »
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Happy Endings
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success stories
Verizon contacted us looking to solve the mystery of the "full" DSL and now reader Laurel has an update: More »
happy endings
UPDATE: E*Trade Returns Customer's $3195, And All It Took Was Eight EECBs
A month ago, we wrote about Brice's struggles with E*Trade to recover the balance on an account they closed. After eight months of letters and phone calls, Brice got E*Trade to close the account, but it continued to accrue interest and Brice never received the balance. Finally, after launching eight Executive Email Carpet Bombs, Brice has his money. More »
happy endings
Pizza Hut And The Terrible, Horrible, No Good, Very Bad Day
Reader Chris write in to let us know that even though his local Pizza Hut was having a really, really bad day (car accidents, miscommunication, messed up refunds) they went out of their way to try to make it up to him. More »
happy endings
UPDATE: IKEA Apologizes For Charging You A $60 Restocking Fee On A Defective Bookcase
The mighty EECB (executive email carpet bomb) has brought justice to West Chester, Ohio, says reader Drew. Drew was mistakenly charged a $60 restocking fee on a defective bookcase. He wrote to us and launched an EECB on IKEA. The results? A very nice apology letter, a full refund and a $25 gift card. Looks like it's Swedish meatballs for dinner tonight. More »
happy endings
Your New, Sealed Copy Of GTA4 Contains "Boyz N Da Hood" Disc
Some scammer out there has a sense of humor (and a shrink wrap machine), because when Greg opened his apparently "new" copy of Grand Theft Auto IV, he found a used copy of "Boys N Da Hood." More »
happy endings
Sprint Customer's Number Gets Ported Without Authorization; Email To Executives Gets It Back
Robb spent almost two and half hours with Sprint CSRs trying to find out why his phone had stopped working, and eventually he was told that it had been ported to AT&T, and that it would "take 4-5 days to try and get this number back if at all." Fortunately, he was able to send the following email directly to their executives and got the matter cleared up the next day.More »
happy endings
Lazy Cinnabon Guy Lies, You Get Free Churros
Reader Nathan writes:Here's a story about how Cinnabon gave me some free churros:More »
happy endings
Costco Sells You A 60GB iPod In A 160GB Box, Apologizes, Gives Refund
Reader Sean writes:This is a copy of a letter that I just sent to Costco, I X'd out the serial numbersMore »
happy endings
Pleasant Customer Service From Moleskine
Occasionally, people send us nice stories about customer service from companies that already have good reputations. While they're not exactly the most exciting letters, it's good to know that there are still a few pleasant experiences worth sharing. More »
above and beyond
Remember Nathanial? Microsoft's repair center senseless erased the valuable signatures and cool artwork he had painstakingly collected on his XBox 360. When Bungie, the maker of Halo, saw what happened, they wanted to help—even though they had nothing to do with the calamity. They decided to ship Nathanial an awesome swag bag stuffed with signature-adorned freebies.
More »
Bungie Sent All This Free Swag To The Gamer Whose XBox 360 Artwork Microsoft Destroyed
Remember Nathanial? Microsoft's repair center senseless erased the valuable signatures and cool artwork he had painstakingly collected on his XBox 360. When Bungie, the maker of Halo, saw what happened, they wanted to help—even though they had nothing to do with the calamity. They decided to ship Nathanial an awesome swag bag stuffed with signature-adorned freebies.
More »
happy endings
Home Depot CEO Responds To Receipt Checking Story
Home Depot's CEO, Frank Blake, responded to Matt's complaint about being unlawfully detained by the Washington D.C. Metropolitan police after refusing to show his receipt to a Home Depot employee.
Here's his response:
Frank Blake, CEO of Home Depot, writes:
Mr [redacted]: I apologize for the bad service you've received from us (and for the detention)! But I thank you for taking the time to send this note. We are working hard to try to re-direct our company and deliver the customer service you should expect. - Frank blake
More »
happy endings
Reid, the guy with the Playstation that Sony said was too dusty to repair, is getting his system replaced through his Visa card's extended warranty protection.
More »
Visa Extended Warranty Protection Replaces Infamous "Dusty Playstation"
Reid, the guy with the Playstation that Sony said was too dusty to repair, is getting his system replaced through his Visa card's extended warranty protection.
More »
furniture
"We Do Not State That The Wood For This Chair Is Black"
One problem with ordering furniture online: you may not get what you saw on the website. Then, when you contact the store to explain that the light wood sitting in your living room is nothing remotely like what you ordered, you might get this response: "I would like to inform you though that we do not state that the wood for this chair is black, although the photo we do have shows that the wood is dark we do not state that it is black." More »
reminders
TV Breaks Right After The Warranty Expired? Call Your Credit Card Company
Reader Brendan's TV decided to die right after the manufacturer's warranty expired. He tried asking Polaroid to extend the warranty. (They wouldn't.) He tried getting the TV repaired. (Too expensive.) Not knowing what else to do, he sent us a 1,000-ish-word-long complaint detailing the frustrations one could expect when dealing with Polaroid. (It was very well written.) More »
bad install
FiOS Installation Woes: 5 Attempts In Almost Two Months
David and Jenn were sick of Comcast's unreliable service and decided to switch to Verizon FiOS. It only took 5 appointments and nearly two months. More »
happy endings
