Verizon Fixes Billing Quagmire, Overnights Refund Check After Consumerist Post

Verizon Fixes Billing Quagmire, Overnights Refund Check After Consumerist Post

On Wednesday, we shared Mike’s Verizon billing horror story. Instead of putting all of his Verizon and Verizon Wireless services on one bill as they were supposed to, the company pummeled Mike with a half-dozen different bills that added up to $1,100 for about a month and a half of service. He spent hours on the phone trying to fix this mess before writing to Consumerist. Then a higher power interceded: Verizon’s Executive Support and Media Relations departments, who we had passed Mike’s story on to in addition to publishing it. [More]