Two weeks ago, we shared the story of Tom, who bought a Vizio TV from Dell that he bought an extended warranty for, but couldn’t track down the warranty company when the television actually failed. He finally got in touch with the nice people at Service Net Solutions, and they did amazed him by doing exactly what they were supposed to: replace his busted TV with a nicer one. Curiously, they did this by ordering one up for him from Amazon.com. [More]