T-Mobile Saves The Day When Samsung Won’t

We often write about oddball, 1-in-1,000 customer service horror stories. For most consumers, their feelings about a company is often related to how it responds to everyday concerns and complaints. [More]

(Bill Binns)

Bus Driver Finds Elderly Woman’s $500K Cash In A Shopping Bag & Turns It In

We’ve often mused about what we’d do if we were to stumble on a whole lot of cash, seemingly without any owner to claim it. Maybe sneak a few bills? Quietly tuck it all away and pretend like it never happened? We couldn’t, we just couldn’t. And when a bus driver in Vienna found a shopping bag filled with 390,000 euros ($509,700) in cash, he did the right thing, too. [More]

The box of iPads.

My Mom Ordered One iPad And Best Buy Sent Five

Alexa’s boyfriend got an iPad for Christmas from his mother. Well, that’s not quite true. His mother ordered one iPad, and had it shipped to him. What arrived on their doorstep was a very large and heavy box that was big enough to hold five iPads. Because it did. [More]

The coffee that saved one Thanksgiving.

How Dave’s Coffee Saved One Customer’s Thanksgiving

When Consumerist reader and New Jersey resident Brian lost power for nearly a week following Hurricane Sandy, he also thought his plans to craft some homemade coffee ice cream for Thanksgiving had gone kaput too. [More]

LG Admits Smart TV Without Working Remote Isn’t Very Smart, Offers To Replace It

LG Admits Smart TV Without Working Remote Isn’t Very Smart, Offers To Replace It

Earlier this week, we shared the story of reader Michael, who bought a pricey 3-D smart television from Amazon. His family thought it was pretty awesome until the set’s remote would no longer work. A few different repair teams weren’t able to make the TV and its remote work together permanently. Would he be left with a great big TV set that he couldn’t even use to watch YouTube videos? Sure, that’s a first world problem, but consumers deserve to get what they pay for. We posted about Michael and his TV. Coincidentally, after the post went up LG contacted him with a resolution. [More]


Apple Takes Back Wi-Fi-Sabotaging MacBook, Replaces It With Shiny New One

Micahel’s new Macbook had a very unusual flaw. Whenever it was connected to his home network, it would take out his modem. Unfortunately, it didn’t take the whole Apple Store’s network down, so he wasn’t able to replicate the problem for the Geniuses. After five trips and a variety of repairs, Apple finally gave up…and gave him a brand new MacBook. [More]


Comcast (Eventually) Buys Customer New TV After Her Cable Box Goes BOOM!

A California woman says she was just watching TV one night when her Comcast cable box suddenly exploded, followed by her TV shutting itself off, never to turn on again. [More]

How to turn a bad experience into a good one.

Complaint About Disappointing Noodle Bowl Results In Bounty Of Noodles For Customer

Consumerist reader Scott is a big fan of the noodle bowls made by the folks at Nongshim America. But when he recently went to heat up a bowl, he was let down by the half-full product he encountered. The way the company responded certainly made up for the disappointment. [More]


Jack The Cat Found After Two Months In JFK Airport

Before the flight to his new home in California, Jack the cat escaped from his travel carrier and disappeared into John F. Kennedy Airport. The airline organized searches and put out food, and animal lovers all over the world helped in any way they could, from performing their own searches of the airport and nearby neighborhoods to getting word out to employees of nearby businesses and other airlines. We’re happy to report that Jack has been found. In two months, he apparently never left the airport. [More]

Bad Charge at Macy’s Leads to Good Deed

Bad Charge at Macy’s Leads to Good Deed

Chris sends in a happy story about Macy’s messing up, then going above and beyond to not only remedy the problem, but assuage its effects. His letter details exceptional service, but not surprising for a department store counter known for high levels of customer care.