(Disney Wonder)

Disney Cruise Line Went Above & Beyond To Help Save Our Child’s Life

There’s nothing like the fear of having a sick child and not knowing what’s wrong — except maybe if your child is ailing on a ship off the coast of Alaska, hundreds of miles from the nearest onshore medical help. Consumerist reader Dan wrote in to share a very scary experience that could’ve turned out a lot worse, if not for the kind crew of the Disney Wonder. [More]


Man Drops $900 In Home Depot Parking Lot, Actually Gets It Back

Too often we hear about unlucky souls who accidentally drop large amounts of cash, only to have it snatched up by some heartless goon who believes “finders keepers” is the law of the land. So on this lovely Friday afternoon, we bring you a story with a much happier ending. [More]


Best Buy Has Had My Returned Order For 11 Weeks But I’m Still Waiting On My Refund

Back in early May, Consumerist reader JR decided to buy a microwave off BestBuy.com, which should have been a simple process. Little did she expect that she’d end up paying for two microwaves and waiting nearly three months to get a refund. [More]

Facebook Fans Identify And Shame Thief Of Customer Loyalty Stamp

Facebook Fans Identify And Shame Thief Of Customer Loyalty Stamp

It’s the definition of small-time crime: a thief who was apparently in a hurry to get some free frosty snacks allegedly walked off with the frequent-customer stamp at a California shaved ice stand. He also grabbed some cash from the tip jar while he was at it. The owners put their faith in the power of public shaming and posted the surveillance video on their Facebook page. [More]

The passenger and his dog reunite after a paperwork snafu sent the canine to Hawaii.

United Airlines Sends Passenger To San Diego, Ships His Dog To Hawaii

Handing your canine companion over to an airline, even for a few hours, can be stressful. So imagine how freaked out you would feel when you arrive at the airport only to find your furry friend is nowhere to be found. [More]

Reader Returns Overdue Library Book After 41 Years, Pays $299 Fine

Reader Returns Overdue Library Book After 41 Years, Pays $299 Fine

Some people need a little more time than others to read a book, like the person who had been holding on to an overdue library book for 41 years but recently decided to turn it in, along with hundreds of dollars in fines. [More]

(Veronica Belmont)

Apple To Refund $6,000 Spent By 8-Year-Old On In-Game Purchases

Another day, another story of a youngster racking up a massive bill on some unlucky adults’ iPad. This time, it’s an 8-year-old in England who tallied up £4,000 (around $6,100) on in-game purchases over the last few months — half of it in just a six-day period. The girl’s dad thought he’d have to sell his car to pay the bill, but Apple says it has decided to refund the money. [More]

(Paxton Holley)

Southwest Wins Customer Over With $75 Voucher She Didn’t Ask For

We’ve said it before and we’re about to say it again — Proactively reaching out to customers who’ve had a bad experience will (almost) always be more effective than trying to apologize and make good later. To illustrate that point, we bring you the short story of Alexandria and Southwest Airlines. [More]

Chick Fil-A Franchisees, Bridal Store Owner, Designer Team Up To Help Bride Who Lost Dress In Tornado

Chick Fil-A Franchisees, Bridal Store Owner, Designer Team Up To Help Bride Who Lost Dress In Tornado

When the owners of a Chick fil-A franchise in Oklahoma found out that one of their employees had lost her wedding dress to the tornado that recently tore a path of devastation through Moore, OK, they decided to do something about it. But their one phone call set off a chain reaction of niceness. [More]

Security cameras show the the thief walking into the restaurant just as the customer realizes he is short $2,200.

Update: El Pollo Loco To Help Out Customer Whose $2,200 Was Stolen In Parking Lot

Last week, we told you about the unlucky El Pollo Loco customer who accidentally dropped $2,200 in the parking lot, only to have it stolen by another customer who then sat and ate his meal while his victim undertook a frantic search for the cash. Now we hear there is some good news, as the eatery plans to gift the money back to him. [More]

None of these people called Donna back.

Warranty On My Sears Air-Conditioning Might Be Voided Because Sears Won’t Call Me Back

A year ago, Sears installed a new air-conditioning system for Consumerist reader Donna. The system also includes a warranty that requires someone come out once a year to do a maintenance check, but after two months of trying to get someone out to her house, Donna was looking that the possibility of her warranty being voided because no one would return her calls. [More]


Hertz Tells Me It Has No Idea How To Read A Fuel Gauge

Anyone who has returned a rental car with less fuel than agreed to knows full well that rental company employees understand how to read a fuel gauge, because there is money to be made if you’re coming back light on gas. But one Consumerist reader says it’s a different story when you prepay for fuel and you’re the one looking to be reimbursed. [More]

Man Who Lost $2600 In Carnival Game Claims He’s Not As Stupid As You Think He Is

Man Who Lost $2600 In Carnival Game Claims He’s Not As Stupid As You Think He Is

The man who invested $2600 in winning an Xbox Kinect at a New Hampshire carnival is not as stupid as you think he is, okay? In a recent interview, he elaborated on the news reports on him, explaining that the nefarious carny who took his money had assured him that he would receive all of his money back in exchange for attracting a huge crowd around the game. It was only after he returned to the booth and only got $600 back that he realized something was wrong. [More]

The EECB Gets T-Mobile Off My Back, $300 Refund

The EECB Gets T-Mobile Off My Back, $300 Refund

By harnessing the power of the executive e-mail carpet bomb, D. was able to end a nine-month “saga” with T-Mobile in less than 24 hours. “Go away,” they said (we’re paraphrasing.) “We didn’t take $297 from you without your permission.” Only they kinda did. [More]

Woman Told She Was Too Fat To Tan Given Refund, Free Tanning Elsewhere

Woman Told She Was Too Fat To Tan Given Refund, Free Tanning Elsewhere

After a lot of media attention, the Ohio tanning salon that sold a woman a month-long unlimited membership and then banned her from all but one of their pieces of equipment because of her weight has offered her a refund. A different salon has offered her a free month of tanning, as well. [KHOU] [More]

Martin promises his new role as theater owner won't distract him from finishing The Winds of Winter.

Game Of Thrones’ George R.R. Martin Buys Local Movie Theater Rather Than See It Go To Waste

It’s not exactly breaking the siege of Storm’s End or winning the Battle of the Trident, but A Game of Thrones author George R.R. Martin is undertaking a small-scale heroic effort of his own, buying a beloved local theater that has been dark for years. [More]


Tracking Down An Executive Means I Get Actual Good Service From Time Warner Cable

In contrast to the post from earlier today about Time Warner Cable refusing to acknowledge that they’re giving a customer free cable, here’s a story about the cable giant that will makes them look much more warm, cuddly, and competent. LJ’s Tivo got stolen during her move, and Time Warner Cable charged her for the missing cable card, which she thought she had turned in with her TWC tuner. Of course, it was only after tracking down higher powers within Time Warner that she was able to actually get anything done. [More]

Click the image to see full size.

Is This Comped Olive Garden Receipt The Real Deal Or Just Viral Marketing?

ANOTHER UPDATE: The man who originally posted the image has written back to confirm that this is indeed a genuine receipt, but that he doesn’t fault people for doubting him.

When a restaurant receipt story gets wildly popular online, it’s usually because a horrible customer leaves a rude message or because a restaurant staffer insults a diner, but occasionally it’s a happy story about an eatery doing something nice. Question is, are restaurants beginning to fake these stories for positive PR? [More]