Sony Replaces Customer's Broken Reader

Sony Replaces Customer's Broken Reader

Earlier this week, I posted about Kate’s bad experience getting her Sony Reader upgraded. She hadn’t asked for an update, but was told by Sony to send it in, she says. What she got back was a busted Reader that wouldn’t work, and a demand from Sony to pay for any repairs.
 
Happily, over the past two days Sony reps have been in contact with Kate and made things whole again.