Kristie wanted a specific bag, in a specific size, and ordered it directly from Louis Vuitton. They sent her correct item, but in the wrong size. They had sent her the Speedy 25, which costs $25 less and is quite a bit smaller. The company sent her a pre-paid shipping label so she could return the bag and they could correct their mistake. Two weeks later, she received the same box back, with a letter informing her that the bag had obviously been used, and they wouldn’t accept the return.
Zara, a Spanish fashion chain, pulled a $79 bicycle-and-flowers themed handbag from shelves because of a customer complaint that it also had green swastikas embroidered on it. The bags were made in India and the swastika is a commonly used Hindu symbol. Zara claims the design it originally approved did not have the swastikas. [Reuters]
Jack was trying to replace the second of two defective Kate Spade handbags from Bloomingdale’s.
Amazon has launched a new site, Endless.com, specializing in shoes and handbags. The site has 250 brands and 15,000 styles and makes the unusual, but tempting, offer of “Free Overnight Shipping.” Really? Really.
Guess what? Americans aren’t the only ones leading lives of conspicuous, frivolous, dispensable consumption: