<![CDATA[Consumerist: Haggling]]> http://cache.gawker.com/assets/base/img/thumbs140x140/consumerist.com.png <![CDATA[Consumerist: Haggling]]> http://consumerist.com/tag/haggling http://consumerist.com/tag/haggling <![CDATA[ Learn How To Read Body Language ]]> Want to improve your ability to read the other person in a negotiation? Joe Navarro, a former FBI agent turned author who's making the requisite publicity circuit to promote his book, knows all about body language, and in this multimedia slideshow on WashingtonPost.com he explains some of the most common ones. He notes, "Our feet are probably our most accurate indicators of how we feel about things," which is funny because I've never been able to flip anyone off with my toes.

A lot of these gestures and positions may strike some readers as obvious, but chances are you subconsciously lapse into them in various situations. If you can somehow master your body language and strike a pose that's splayed out, legs crossed, arms akimbo, with your fingers pressed together in a steeple, you'll probably be able to haggle anything successfully. (Please send us a photo of yourself in this position.)

"What We Say Without Words" [Washington Post]
(Image: Washington Post)

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Consumerist-5025411 Tue, 15 Jul 2008 12:59:38 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5025411&view=rss&microfeed=true
<![CDATA[ Save Money By Bartering ]]> As we've noted, the tough economic times are forcing many people to look for creative ways to save money. The Wall Street Journal reports on one age-old method that's gaining popularity:

Cash-strapped consumers and businesses are coming up with creative ways to fight higher costs. One practice gaining popularity: the ancient custom of bartering.

That's right, before there was money, there was bartering. And it's back, baby.

The rise of bartering for goods and services means consumers are now trading for such things as wedding services, tombstones, breast augmentation and Botox treatments. The cash-free transactions are often facilitated through the Internet and barter exchanges, which are third-party record keepers that coordinate trades between business owners.

In the past two years, membership in trade-exchange businesses has climbed 10% to 15% annually compared with 5% to 8% annual growth prior to that, says Mr. McDowell. He estimates his members do $3.8 billion to $4.3 billion in trades a year.

Obviously there are potential pitfalls to the process, but you are generally giving up something that costs you very little, such as expertise, for something that would cost a great deal more if you were to buy it outright. So with prudence, this seems like a good and viable option for saving money.

But how widespread and practical is it really? Has anyone reading this used bartering to save money and/or afford something they might not be able to purchase?

Web Barterers' Tricks of the Trade [Wall Street Journal]
FREE MONEY FINANCE

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Consumerist-5021853 Thu, 03 Jul 2008 10:49:24 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5021853&view=rss&microfeed=true
<![CDATA[ How To Haggle ]]> The pricetag is no longer the final word, stores are playing "let's make a deal," and haggling is in. Consumer Reports Todd Marks tells The Today Show the secrets to haggling success:
  • Be open and friendly in your discussion with the salesperson, ask for them to "work with you" on the price
  • Be discreet, don't broadcast to other shoppers that you're getting a deal
  • Escalate to a manager if the salesperson isn't empowered to make a decision
  • Do your research so you know the fair price to ask for
  • Be creative, ask for free shipping
  • Offer to pay cash so they don't have to pay a credit card transaction fee
Still sound hard to do? When Consumer Reports surveyed its readers, even if they were embarrassed by the process, they reported being successful more than half the time.

Check out some of our other posts on haggling for more tips on the art of the deal. ]]>
Consumerist-371365 Mon, 24 Mar 2008 11:32:29 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=371365&view=rss&microfeed=true
<![CDATA[ Haggle With Chain Stores ]]> The Times is reporting that recession-fearing chain stores like Best Buy, Home Depot, and Circuit City are increasingly more desperate to clinch sales by negotiating prices. Hit the jump to see how ordinary shoppers are wielding research and charisma to knock added savings out of retailers.

Michael Roskell, 33, a technology project manager from Jersey City, N.J., said he and a friend from high school periodically visit electronics stores. While Mr. Roskell expresses interest in buying an item, his friend acts as though he is dissatisfied with the price and threatens to leave.

"We play good cop, bad cop," Mr. Roskell said.

In February, he said, the friends got $20 off a pair of $250 speakers at 6th Avenue Electronics in the New York area. Earlier, he and the same friend negotiated to buy two 46-inch high-definition Sony televisions at P. C. Richard & Son, a New York-area electronics chain.

List price: $4,300. Price after negotiation: $3,305.50.

"My parents never did this," Mr. Roskell said. "But once you get it, you realize there's a whole economy built on this."

The strategy can even work when buying pants. At least it did for David Achee of Maplewood, N.J., who said he went to a Polo Ralph Lauren store in the SoHo neighborhood of Manhattan last month and became interested in a pair of pants on the clearance rack for $75. He told the salesperson that he had seen a similar pair on the Internet for $65, adding that he thought the pair on the rack looked worn (even though he did not really think so). He got the pants for around $50, he said.

Among his other tactics, he said, he sometimes threatens to walk out of a store and go to a competitor, as he did recently to get a price break on a drum set at a music store. But, mainly, he relies on researching prices and coming armed with information — prices he finds on the Internet and in ads from competitors.

"You can negotiate, but you have to do your research," said Mr. Achee, who works for the Port Authority of New York and New Jersey. "When I'm bargaining, I'm bargaining with information."

Research isn't your only ammo. Buying high-margin accessories (that you can return later) can help coax salespeople into lowering prices. One former Best Buy salesman also suggests, "If you get denied once, go looking for someone else who looks nice."

Of course none is this groundbreaking or new; it's just becoming more accepted and widespread. What are your best haggling tactics? Share in the comments.

At Megastores, Hagglers Find No Price Set in Stone [NYT]
PREVIOUSLY: The Rebirth Of Haggling?
Pick Up Some Haggling Tips At HowToHaggle.com
(Photo: Getty)

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Consumerist-371105 Sun, 23 Mar 2008 10:20:03 EDT Carey http://consumerist.com/index.php?op=postcommentfeed&postId=371105&view=rss&microfeed=true
<![CDATA[ Making Price Drops Conditional On Extended Warranty Purchase Could Be Illegal ]]> hagglingwoman.jpgA few days ago we wrote about haggling at retail stores and how some sales people will cut you a deal if you get the extended warranty, since they earn commission off selling those. Well, reader Stephen writes:
In Michigan at least, it is illegal for a rep to base a price reduction on the purchase of an extended warranty. A few years ago, I was buying a returned Tivo from Best Buy, and the SA tried to tell me he'd give me a better price if I bought the plan. I stopped him right there, told him I knew that this was illegal and that he knew it too. Suddenly the lower prices was no longer conditional on the purchase of the extended service plan.
Something to remember next time you're wrangling over that HDTV. Michigan's statute, inside...

Here's the relevant Michigan statute:

MICHIGAN CONSUMER PROTECTION ACT
Act 331 of 1976, Section 445.903

Sec. 3. (1) Unfair, unconscionable, or deceptive methods, acts, or practices in the conduct of trade or commerce are unlawful and are defined as follows:
...
(w) Representing that a consumer will receive a rebate, discount, or other benefit as an inducement for entering into a transaction, if the benefit is contingent on an event to occur subsequent to the consummation of the transaction.

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Consumerist-370037 Wed, 19 Mar 2008 23:32:34 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=370037&view=rss&microfeed=true
<![CDATA[ The Rebirth Of Haggling? ]]> hagglingwoman.jpgThe aisles of Best Buy, Home Depot, and other retail stores are beginning to look more like a Turkish bazaar. Haggling is back, baby, at least based on some initial reports we've heard. People are talking about being able to say to walk into a retail store and say to sales people, "Hmm, I like, but it's a little more than I was hoping to pay. Can't you do any better on the price?" It seems the salesmen have some wiggle room on the price, especially if you opt for the extended warranty package. I'm helping out a reporter at a large publication, so if this has happened to you and you're willing to share your story on the record, drop me a line at ben@consumerist.com or leave a comment along with your contact info.

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Consumerist-368105 Fri, 14 Mar 2008 14:34:29 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=368105&view=rss&microfeed=true
<![CDATA[ Some haggling philosophy from Wise Bread. ... ]]> Some haggling philosophy from Wise Bread. [Wise Bread]

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Consumerist-355649 Tue, 12 Feb 2008 15:49:24 EST Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=355649&view=rss&microfeed=true
<![CDATA[ Pick Up Some Haggling Tips At HowToHaggle.com ]]> con_howtohagglewebsite.jpg HowToHaggle.com is a short, easy-to-skim website devoted exclusively to the concept of haggling. It's not the world's most extensive resource, but the tips page lists 15 very good things to keep in mind the next time you want to score a better deal on a product.

Here are some sample tips:

  • The one way you can really succeed in the world of haggling is to research prices beforehand. Go from store to store and compare prices, go online; check out auctions and whole seller prices - know what you are dealing with. This information is extremely essential as it does give you a firm backing.

  • Before you start to haggle, set a price for yourself - if this price is exceeded in the haggle battle, simply say 'thank-you' and walk away. Most of the times the vendor will come after you and agree on your price.

  • Keep your cool at all times. The second you become angry, you are no longer haggling but are arguing.

  • Point out any imperfections in the product - it will get you a lower price.

  • When the vendor quotes a high price, look at him in astonishment. For the most part he may feel that he has scared you and will back down on the price.
One thing we really like about the site is that reading everything on it takes about as long as skimming a pamphlet, so you can fit it in while you're sitting there waiting for the guy who set up the stupid conference call to log on.

howtohaggle.com

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Consumerist-352120 Mon, 04 Feb 2008 09:15:25 EST Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=352120&view=rss&microfeed=true
<![CDATA[ 90% Of Hagglers Get Better Deals ]]> Most hagglers are able to score reduced prices, according to a study to be published in November's Consumer Reports. Here's one of their tips for shaving off the dollars:
Deal with the decision maker. If a salesperson isn't empowered enough to give you a discount, find out who is. At chain stores, that's typically a manager or supervisor. If your medical plan doesn't cover the entire cost of a procedure, talk to the doctor, not the office manager.
Survey respondants reported success not just with cars and houses, but also cellphone plans, doctor's bills, and electronics at big-box retail stores. Are you a haggler? What are your stategies for success?

More Than 90 Percent of Hagglers Scored Better Prices [Broadcast Newsroom via Consumer World Blog]

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Consumerist-306355 Tue, 02 Oct 2007 18:56:10 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=306355&view=rss&microfeed=true
<![CDATA[ Just Asking Politely Sometimes Does The Trick ]]> con_ilovemygrandma.jpg Reader Tim tried to pay for his Subway meal with a debit card today but was foiled by a technical snafu with the card reader. He didn't have cash on him, but there was an ATM machine in the store, so he withdrew the funds and paid the old-fashioned way. The trouble was, he was now stuck with a $2 ATM fee for a $12 purchase.

He decided it was worth at least asking if the store would reimburse him the fee. "I asked the manager if she would give me $2 off my total. She did more than that, rounding the price down to $10 from about $12.60."

As Tim points out, "It never hurts to ask for a discount if you were inconvenienced during a transaction. You usually want to talk to the manager... [and] remember that this person is doing you a favor, so be polite."

(Photo: Getty)

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Consumerist-298364 Mon, 10 Sep 2007 18:17:20 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=298364&view=rss&microfeed=true
<![CDATA[ Take Advantage Of The Subprime Meltdown ]]> Prospective home buyers shopping for houses worth around $500,000 are taking advantage of rising interest rates caused by the ongoing subprime mortgage meltdown. Buyers and sellers alike are becoming increasingly mindful of one magic number: $417,000. Fannie Mae and Freddie Mac will only guarantee mortgages worth less, forcing some sellers to lower their asking price to accommodate buyers looking to avoid so-called jumbo mortgages. From the Wall Street Journal:

Alan Vallillo, a property manager, dropped the price of his three-bedroom, 2 1/2-bath condo in Trumbull, Conn., by $20,000 to $549,000 last weekend. The lower price will make it easier for a buyer with a down payment of roughly 25 percent to qualify for a conforming loan, says Mr. Vallillo's broker, David D'Ausilio of Re/Max Heritage in Westport, Conn.

In addition, Mr. Vallillo, who plans to move into a new home in late September, is offering to buy down the interest rate on the buyer's mortgage loan by two percentage points in the first year and one percentage point in year two. He says he hopes the interest rate buy-down will "spur (someone) to drop the price on their home so they can buy mine."

Jason Godfroy, a teacher, recently set a $465,000 asking price for his four-bedroom colonial in Adamstown, Md., on the advice of his agent, John MacArthur. "To get people in, (they) had to be able to get a conforming loan" and not a jumbo mortgage, Mr. Godfroy says. With 10 percent down, "that puts you at $418,500."

Some prospective buyers are turning to more creative tactics:
Jane Powers, a broker with Ewing & Clark Inc. in Seattle, says that one of her clients recently offered $1.7 million for a waterfront home listed at $1.995 million - and also asked the seller to provide financing. The buyer, who is self-employed, said that he was likely to need a loan that didn't require him to document his income, which is getting tougher to find. "He was using it as leverage to try and get better terms," Ms. Powers says. "It didn't work."
Though rates are beginning to creep northward, borrowers with good credit can still secure jumbo mortgages for 7 percent by shopping around.

Borrowers with good credit are paying higher rates [WSJ]
(Photo: AFP/Getty Images)

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Consumerist-291055 Sun, 19 Aug 2007 13:17:23 EDT Carey http://consumerist.com/index.php?op=postcommentfeed&postId=291055&view=rss&microfeed=true
<![CDATA[ Once Again, We Beseech You To Haggle With Comcast ]]> Over at the Chicagoist, they opened their Comcast bill and had a heart attack. Thankfully, someone must have resuscitated them, for they were able to get a price quote from the competition (RCN), and use that info to coerce Comcast into giving them their old "promotional" pricing back. Their customer service experience was very pleasant, and they offer some tips for all of you potential hagglers out there. Learn how they were able to reduce their bill so as to buy more 30-packs of Old Style:

• Know what the competitors charge. Print out competing packages to have at the ready. Also make sure to compare apples to apples. For example, basic cable is significantly cheaper than digital cable.

• Be friendly. If you bitch about your "outrageous" bill, you are not going make any friends. These are real people on the other end of line, and they will treat you well if you do the same for them.

• Be honest. If you tell RCN that Comcast is giving out internet access, cable, VOIP, and bikini waxes for $20/month, RCN will hang up on your scheming ass.

More at Chicagoist. Pass the Old Style.—MEGHANN MARCO

Keep the Bastards Honest [Chicagoist](Thanks, dubbsy!)
(Photo: magnetbox)

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Consumerist-240512 Wed, 28 Feb 2007 17:32:19 EST Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=240512&view=rss&microfeed=true
<![CDATA[ Store Messes Up? Ask For More At Same Price ]]> Free Money Finance has a good strategy you can employ to help solve customer service disputes in your favor: ask for more at the same price.

Check out the blog's story about their friend Teresa. She got into a dispute with a nursery when they sold the four four-foot trees she picked out and paid for to another customer. The owner wouldn't give her the original trees, so Teresa says she'll let the nursery sell her trees to someone else... if they sell her four six-foot trees at the four-foot price.

The nursery agreed. They got a happy customer, kept both sales, and Teresa saved $460.

Give this excellent bargaining ploy a whirl sometime. — BEN POPKEN

Save Money When a Store Messes Up by Asking for Something Bigger/Better at the Same Price [Free Money Finance]

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Consumerist-221959 Thu, 14 Dec 2006 15:58:04 EST Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=221959&view=rss&microfeed=true