One bungled customer service experience can change your whole outlook of a company. Joseph proves this as he talks about how LA Fitness — a gym he once adored — bought itself two membership cancellations instead of one by screwing up his attempts to cancel his partner’s contract. [More]
If 24-Hour Fitness kept charging even after you cancelled, you might be eligible to join a class action lawsuit against them. You can join if you were debited between Oct 2, 2002 and Feb 28, 2010. You could get $20 back, or, in a perhaps ironic twist, a three month gift certificate to 24-Hour Fitnesss.
Gregory Rowell has been dead for nearly two years, but no one knew that he’d set up an auto debit with Planet Fitness on a second checking account. The gym continued to debit his account each month until a bank employee notified the victim’s mother, Patricia Rowell. When she provided the death certificate and asked them to refund the money, they not only refused, but said it was her fault and offered her a six month membership instead. That’s when Rowell took her story to the local newspaper. [More]
Family members of a developmentally disabled 49-year-old man told 6 News in Indianapolis that two men from Bally Total Fitness showed up at the man’s apartment, drove him to a Bally location at Pike Plaza, and signed him up to a monthly membership. When the man’s family asked Bally to invalidate the agreement, the gym refused.
The gym chain made famous on NBC’s “Biggest Loser” is being sued for continuing to debit the bank accounts of customers who have canceled their memberships. The US Court of Appeals, Ninth Circuit, has given the green light to a class action lawsuit that says the chain is violating both the RICO Act and the Electronic Funds Transfer Act by keeping these zombie memberships active.
Ten miles isn’t always a quick or easy trip. That’s the message that the former members of a Bally’s club in Vancouver, Wash. want to get across to the chain after their local branch closed with little to no notice. Bally’s claims that they don’t need to end contracts or refund members’ dues since there is another Bally’s within ten miles of the club, but the drive tops half an hour for some customers—not exactly convenient.
Reader Jordan writes in to share a past due “bill” that he received from Bally Total Fitness, where he had previously been a member. It turns out that the letter, which specified the amount Jordan owed and threatened to report Jordan to a collection agency if he didn’t pay, was actually a sneaky solicitation to get him to renew his contract.
Cache asked about the $10 “Super Power Pass” add-on at his local XSport Fitness club today—the sign in the window says “work out where you want, when you want with a Super Power Pass for just $10 more*,” and lists “Chicago – New York – Washington” across the top. We don’t know what’s linked via that asterisk, because the fine print on the ad is so small that it’s unreadable in the photo Cache took, but as you might expect there’s no such thing as a $10 add-on that lets you use any XSport Fitness.
The sales team at the LA Fitness in
Floral Park New Hyde Park, Long Island, were so pushy to a prospective customer that they basically forced her to take her business elsewhere. Apparently if they actually let a customer redeem one of their free passes, the gym will be sucked into a vortex of non-commission, so they have to deny you access.
We’re pretty impressed that this member of the Washington Sports Clubs at the DC USA Mall helped catch a thief. We’re a little stunned, however, that the staff at the gym let the guy enter in the first place without making sure he had a membership, or that they did nothing to stop him as he ran out with someone behind him yelling, “Stop! Thief!” Thankfully an off-duty cop pursued and apprehended the guy, and the member got back his wallet. But what’s the point of a gym membership and a staff if you’re completely on your own once you get there?
Crunch gym filed for bankruptcy last week. Guess that strategy of signing up your members for long contracts, then making it really hard to cancel a membership and continuing to debit people’s bank accounts even after they were supposed to be canceled and generally being total jerks about any member that tried to stop giving them money, even if they moved away or the gym itself closed down…yeah guess that didn’t work out.
Want an extra $1,000? The Wall Street Journal has a list of seven things that you can easily stop buying without making drastic changes to your lifestyle.
Are you sitting down? Of course you are, that’s why you were interested in a lose-weight-quick scheme to begin with. Well, bad news. Exercise physiologists took at look at several six-week weight loss programs and determined that no, those products don’t work, and that if you want to stop looking like a “dumpling,” it’s going to take at least six months of actual effort.
Aaron sent us this postcard he received from Work Out World. Amidst the grammatical landmines and asterisks to nowhere, it purports to offer membership for $9.99 per month with no enrollment fee and no commitment. Aaron even called to confirm that he had read the offer correctly, and was told he had. When he got to the gym, however, he ran into trouble.