The Safeway Hot 100: No Refund Until You’re Proven Innocent

The Safeway Hot 100: No Refund Until You’re Proven Innocent

Michael’s fiancée sent him to the grocery store late one night. He came home with the wrong moisturizing cream, which happens all too often during shopping expeditions based on someone else’s instructions. No big deal. They just brought it back to Safeway the next time they visited the store. He paid cash, but it was still all sealed up and had a Safeway sticker on it. Only the cream’s price tag and popularity with shoplifters meant that the store’s Loss Prevention staff would need to review surveillance tapes to make sure that Michael hadn’t stolen the item. [More]

Update On Woman Sent To Jail For Using Gift Cards At Best Buy

Update On Woman Sent To Jail For Using Gift Cards At Best Buy

Last month, New York City’s NY1 news channel produced a news segment on the woman who was arrested for paying with AMEX gift cards at a Best Buy. If you read our earlier post with Ilona’s email, you already know most of the basics, but you can see the problematic gift cards and hear Ilona describe the experience in her own words. It turns out that after she was released, she went back to Best Buy for either a refund or the DVD player, but had to leave without either one–she was told she’d have to contact American Express to resolve the problem. [More]

Best Buy Sends Customer To Jail For Paying With AMEX Gift Card

Best Buy Sends Customer To Jail For Paying With AMEX Gift Card

Update: The news channel New York 1 has prepared a video segment about Ilona’s experience with Best Buy and the NYC police.
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A shopper just told us that last night last month at a Best Buy in NYC, she was taken to a back room, then cuffed by police officers and taken to a precinct for “further investigation,” because she tried to pay with an American Express gift card her father had bought for her.