“Okay, I’m canceling billing on your account as of today.”
guide to a world-class mrm call
EXCLUSIVE: Old AOL Cancel Script vs. New
By 9.7.06
Here’s the essential differences between AOL’s cancel script, the sheet pasted over every AOL cancel reps cubicle to tell them how to handle your cancellation request, from two years ago and today’s. Inside, full images of both.
