United Airlines Offers On-Time Guarantee For Corporate Travelers, Probably Won’t Have To Actually Pay Anything

United Airlines Offers On-Time Guarantee For Corporate Travelers, Probably Won’t Have To Actually Pay Anything

With accusations that airlines have padded flight schedules to improve on-time performance stats still fresh, one carrier is hoping to prove it’s all about valuing your time — as long as you’re a big corporate client. United Airlines launched a new reliability guarantee for some business travelers, promising to get them to their destination on-time or it will provide them with credits for upgrades and fees.  [More]

Expedia Threatens to Discontinue Account For Redeeming Voucher

Expedia Threatens to Discontinue Account For Redeeming Voucher

Ryan booked the package, called back, and spoke with CSR Lenny. Ryan explained that he wanted Expedia to match Travelocity’s price, and gave the details of his itinerary. Lenny put Ryan on hold. For 48 minutes. When Lenny came back, he said “I am sorry I am not familiar with your Wild Wild West and cannot locate this hotel.”