In a case that makes a compelling argument for the use of anti-meat-shoplifting dogs, a man in Mary Esther, Florida was caught when grocery store personnel noticed that he was “looking suspicious.” He looked suspicious because of the 48 ounces of bacon he had stuffed in his pants.
Matt complained to his local Hyvee grocery/gas station about the excessive holds they place on gas customers’ debit cards. The company apologized, offered him a gift card, and changed their signage to prevent further customer frustration.
Here’s a different sort of grocery store math than you’re probably used to. A high school math teacher in Santa Cruz, California drew up a lesson plan for teaching students to answer the question: “which checkout line is the fastest?” Clearly, this is education after our own hearts. You may have your own anecdata on this subject, and even try to make predictions as you choose your line and thus your destiny, but that is no match for science.
Memo to Whole Foods CEO John Mackey: when much of your customer base consists of reusable-bag-using, wheatgrass-munching “progressive” types, it’s probably not such a good idea to publish an op-ed in the Wall Street Journal criticizing current health care reform proposals. At least if you don’t want said customers organizing boycotts of your stores.
Dustin isn’t a jerk, really. He just feels like one every time he shops at his local Vons, because they’re always pushing him to donate his change to charity. He wants to know whether your local Vons, Safeway, or other grocery stores do this to you, too.
Marsh, a grocery chain in Indiana and Ohio, made a special coupon available to their fans on Facebook. The coupon was good for $10 off a purchase of $10 or more. Great deal, right? Until the promotion got out of hand, and the store stopped accepting the coupon on Friday, with no warning to customers. Based on past similar experiences, you can guess how well this turns out.
Self check-out is great if, say, you’ve got one of those supermarkets where the teenaged clerks hate you for choosing their lane and spend more time talking to each other than scanning your items. It’s not so great if you force all of your customers to use the system because you’ve decided to close down every other human-powered lane but one.
John printed out some coupons from grocery store Kroger’s Web site. That’s not where he went wrong, though. John had the audacity to try to exchange them for discounts. On Kroger brand products. At Kroger. Experienced coupon users can guess what happens next.
One effective way to draw customers into your grocery store then piss them off is to put out an ad with good deals, then refuse to honor them.
Reader David was eating his dinner of Trader Joe’s Chimichurri salmon when he found an unexpected garnish: a rather dead and fully cooked worm. It was brown and roughly an inch long. He e-mailed the company, then brought the fish (and worm) back to the store for a refund. While the store supervisor’s handling of the situation was stellar, the reaction from Trader Joe’s corporate has been…nonexistent.
A More Helpful Big Brother: Grocery Store Loyalty Programs Used To Notify Customers Of Salmonella Recall
Kroger Apologizes For Calling You A Thief, Banning You From Store For Buying And Eating Their Donuts
Every Saturday morning, Beth’s father walks to…
The Nash Finch stores Avanza, Food Bonanza and Wholesale Food Outlets add the 10 percent charge to food at the register and specialize in serving Hispanics, according to store workers.