Company Founder Stands Up For Employees On Facebook, Rewarded With Deluge Of Sales

Company Founder Stands Up For Employees On Facebook, Rewarded With Deluge Of Sales

Some people might be shocked to hear us say it, but sometimes the customer is wrong. When a customer posted an all-caps rant about the terrible customers service of Liberty Bottleworks on the company’s Facebook page, the company could have politely addressed her concerns. They could have deleted and ignored her message. They did not do either of those things. [More]