(Bill)

Use Up All The Money On Your Prepaid Phone, Because You’ll Probably Never Get It Back

When you buy a prepaid cellphone and put a bunch of money on the account, you might think that whatever balance remains on the account when you decide to change providers or stop using that device will be returned to you. Except the odds are that whatever money you put on your account will remain with the service provider forever. [More]

Follow Up: AT&T Says There's No Activation Fee For GoPhones

Follow Up: AT&T Says There's No Activation Fee For GoPhones

Earlier this week we posted an email from a man who said an AT&T salesman tried to charge him an “activation fee” to switch his daughter’s already-active SIM card to a GoPhone. We got a lot of useful (if sometimes contradictory) advice from readers in the comments section, and now an AT&T spokesman has written in with an official statement about it.

AT&T Says They'll Charge $25 "Activation Fee" To Move SIM From A Broken Phone To A GoPhone

AT&T Says They'll Charge $25 "Activation Fee" To Move SIM From A Broken Phone To A GoPhone

Does AT&T really charge a $25 “activation fee” when you move your SIM card to a GoPhone? A father had to replace his child’s broken cellphone over the weekend, and the rep at the AT&T store told him the only way to avoid an ETF or plan extension was to buy a GoPhone and pay an activation fee, even though the SIM card was the same. Online, you can buy a new GoPhone and have the activation fee waved. Way to treat your current customers, AT&T.

AT&T To GoPhone User: "You Don't Have A Contract With Us And We Don't Have To Provide Service"

AT&T To GoPhone User: "You Don't Have A Contract With Us And We Don't Have To Provide Service"

Reader Christian has an iPhone that is activated on a pre-paid GoPhone plan with AT&T. The EDGE service has stopped working properly for quite a few GoPhone-style iPhone users in California and Christian isn’t having much luck with AT&T’s customer service: