Earlier this week we posted an email from a man who said an AT&T salesman tried to charge him an “activation fee” to switch his daughter’s already-active SIM card to a GoPhone. We got a lot of useful (if sometimes contradictory) advice from readers in the comments section, and now an AT&T spokesman has written in with an official statement about it.
Does AT&T really charge a $25 “activation fee” when you move your SIM card to a GoPhone? A father had to replace his child’s broken cellphone over the weekend, and the rep at the AT&T store told him the only way to avoid an ETF or plan extension was to buy a GoPhone and pay an activation fee, even though the SIM card was the same. Online, you can buy a new GoPhone and have the activation fee waved. Way to treat your current customers, AT&T.
Reader Christian has an iPhone that is activated on a pre-paid GoPhone plan with AT&T. The EDGE service has stopped working properly for quite a few GoPhone-style iPhone users in California and Christian isn’t having much luck with AT&T’s customer service: