Consumerist
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above and beyond
happy endings
Sprint Customer's Number Gets Ported Without Authorization; Email To Executives Gets It Back
Robb spent almost two and half hours with Sprint CSRs trying to find out why his phone had stopped working, and eventually he was told that it had been ported to AT&T, and that it would "take 4-5 days to try and get this number back if at all." Fortunately, he was able to send the following email directly to their executives and got the matter cleared up the next day.More »
satisfied customer
Bank Of America Refunds $325 In Overdraft Fees To Customer Who Was On Cruise
Don't say we never printed anything nice about you, BoA. One of your customers just had an experience with you that—despite still having an overdraft fee of $20 to pay—has left her feeling pretty good about you. More »
good consumers
Retired Safety Inspector Picks Up Slack For CPSC In Brooklyn
Martin Bennett is a 69-year-old former inspector for the Consumer Product Safety Commission who retired over six years ago. Now he spends his free time monitoring auction sites for recalled products, sending alerts to stores that carry merchandise he considers dangerous, and passing along tips to the CPSC. It's the sort of stuff any consumer can do—except, of course, he actually knows what he's doing: "The agency currently has only 90 inspectors for the whole country, and it says it wants to add more. Since retiring, Mr. Bennett has passed along scores of tips to the CPSC, which says it welcomes the input."More »
mea culpa
Rite Aid District Manager Successfully Handles A Customer Complaint
With all the customer service horror stories we post, you'd think businesses in the United States have lost the ability to treat their customers with respect—and by and large, you'd be right. But every once in a while we get a tip that proves that there are still intelligent, competent people out there who can answer a customer's complaints forthrightly and honestly. That happened over the weekend with Dancing Deer and their shiv-in-the-Blondie incident, and now comes this story of a Rite Aid pharmacy district manager in Seattle and his band of idiots at a specific store.More »
good news
Newegg Honors Rebate For Out-Of-Business Company
More praise for Newegg, one of those rare retailers with an exceptional customer service record. Andrea bought an Astar Electronics HDMI Player with DIVX and sent off her rebate request, but never received the promised rebate. More »
good news
Gas Prices Drop By 10 Cents, Chicago Has Nation's Most Expensive Gas
Gas prices have dropped by about $0.10 this week according to a national survey quoted by CNN Money. More »
good news
Home Depot To Sell Business Supply Division, Focus On Retail
Thank goodness! There may be hope for Home Depot! From the NYT:Home Depot has agreed to sell its Home Depot Supply Unit to three private equity firms — Bain Capital, the Carlyle Group and Clayton Dubilier & Rice for $10.3 billion, the buyers announced this afternoon, confirming a report by DealBook.Yay! Home Depot's troubled supply division has long been fingered as the cause of their notoriously crappy customer service. One can only assume that resources once diverted to the business supply division can now be refocused on consumers. Let's hope that's how it goes. —MEGHANN MARCO More »
credit cards
Citigroup Stops Using Universal Default
Citigroup announced it will stop using the "Universal Default" clause for credit card borrowers, which should come as a surprising piece of good news for consumers. More »
Man Finds Circuit City Pleasant
Man goes to Circuit City, twice.
Has good experiences, twice.
Universe implodes, then explodes, settles for taking deep breathes in a brown paper lunch sack...
Man goes to Circuit City, twice.
Has good experiences, twice.
Universe implodes, then explodes, settles for taking deep breathes in a brown paper lunch sack...
