A few weeks ago, Zach emailed us to say that his Rewards Zone Mastercard hasn’t worked properly in the five months he’s had it, and no one at Best Buy had been able to help. We pointed him to our Guide To Fighting Back, and he responded tonight with an update.
After the first or second ring, a REAL LIVE HUMAN BEING answered. I’ve heard tales of such wondrous, magical, fantastical happenings, but this was happening to ME! Anyway, a very pleasant woman named Michelle helped me with everything and I hung up very happy. It’s true. LL Bean rocks.
Robin recently had a terrible experience with a broken Roomba and the unhelpful people at iRobot, so she was shocked and amazed by the helpful customer service of KitchenAid. From her email:
Maybe it’s because of the nice sunny weather we’re having after days and days of dreary, grey weather, but we’re in a good mood today. And our good mood means we’re less inclined to take the all-companies-suck-all-the-time perspective that some readers seem to think we need to be employing. Sometimes, believe it or not, companies screw up and then actually fix the problem.
Reader John bought a Eureka vacuum cleaner from Bed Bath and Beyond in March. When the vacuum stopped working in August, John called Eureka. They asked that he get the vacuum repaired himself. John took said appliance to a local Brooklyn hole-in-the-wall repair place where it was “repaired” and by “repaired” we mean “stored for several days and returned.” From John’s email: