good company
Dan writes, "Apple saved Mother's Day!"
My daughter and I ordered a book as a Mother's Day gift, and I was disappointed to learn it would ship late and miss the big day. I had waited until the last day of the promotion (April 30th at about 9:00 PM EST), so I didn't want to complain. Then this landed in my inbox.
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good company
Dave did something really stupid last weekend (no offense Dave), and bought two tickets to see "Iron Man" on the wrong day. He didn't realize his mistake until Saturday, when he
thought he was going to go see the movie. We would have never even bothered to call Regal to beg for ticket leniency, but Dave tried it anyway—and the theater actually exchanged the expired tickets for two new ones.
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wal-mart
A paper written by Steven Horwitz, an
Austrian-school economist (we're still not quite sure what that means, other than it's considered slightly controversial), recounts
Wal-Mart's relief efforts after Hurricane Katrina (PDF) and points out that private businesses, along with the Coast Guard, did far more than any "official" government agency in providing immediate, on-the-ground assistance to victims. His argument is that something as complex as a relief effort is more efficient when it's decentralized and involves private businesses. Horwitz has also, separately, supported the idea that
Wal-Mart should win the Nobel Peace Price. Hey, we told you his school of economics was controversial.
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good company
We're already fond of Woot for consistently having the most entertaining ad copy around, but a reader has reported that when they recently screwed up a large number of Zune orders—and not even in a terrible way—they shipped free $100 accessory kits to everyone who was affected, then sent out a frank email that explained the situation and guaranteed a full refund to anyone who still wasn't satisfied. They handled the situation quickly and in a way that will likely prevent many customers from complaining or feeling cheated. And best of all, they were up front about the snafu and treated their customers with respect.
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Consumerist
