Consumerist
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follow ups
GoDaddy Doesn't Outsource Customer Service
Last week, we posted that a popular web hosting company—GoDaddy, although we didn't name it at the time—provided a strange customer service experience to a commenter. Cyberguy was contacted via phone by someone from their "Office of the President" after emailing them, but then Cyberguy couldn't get their rep to state clearly which company he was representing. Cyberguy was rightly suspicious. Was GoDaddy outsourcing its own executive customer service?
No, it was not. More »
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godaddy
Perhaps You Don't Owe GoDaddy $6,579
GoDaddy demanded $6,579 from Adam Fendelman after his disk usage skyrocketed to over 250 GB without warning, vastly exceeding his account's 150 GB allowance. GoDaddy's security department launched a "full-scale investigation" and quickly determined that Adam was responsible for both the data binge and the extraordinary bill. Adam refused to let the matter drop...
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censorship
Go Daddy Refutes Censorship Claim
The reader who sent Go Daddy an email asking why they shut down RateMyCop.com received a response in which they emphatically denied any censorship—this was all about a customer exceeding his contracted server usage limits and nothing else, they say. Read their full response after the jump. More » -
censorship
Go Daddy Shuts Down RateMyCop Watchdog Site
Yesterday, Go Daddy pulled the plug on RateMyCop.com, which has been criticized by law enforcement officials for allegedly putting police officers in danger by listing their names and in some cases badge numbers. Visitors can then add comments and post critiques or praise about specific cops in their area. The website collected its officer data via public information requests, and no personal information is used, nor are undercover agents revealed. Still, law enforcement officials are upset at the exposure. When the site's owner, Gino Sesto, called Go Daddy, he was first told it was removed due to "suspicious activity," but then the reason was changed by a supervisor to an exceeded bandwidth cap, which Sesto disputes. Update: Go Daddy responded to our reader's email and said taking the site offline had nothing to do with censorship. More » -
complaints
GoDaddy Hushing Up Customer Credit Card Data Breach?
Did domain name registrar GoDaddy have a credit card security breach that they're not telling anyone about? That's what Reader Newcxns thinks. Two weeks ago, one of his Citi cards was replaced. One week later, another. The only thing Citi would tell him is that "a merchant" reported a possible data breach. No merchant has sent any data breach reports to Newcxns. In typical fashion, banks and vendors like to hide it when their security systems fail and compromise your account information.
The only merchant in common on the two cards? GoDaddy.
Don't merchants have an obligation to tell their customers about their failure to secure the account information their customers have entrusted them with?
(Photo: danesparza)
UPDATE: In the comments, GoDaddy says there was no breach. More »
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go daddy
GoDaddy's Customer Service Suffers Wardrobe Malfunction
Godaddy really tipped the dildo cart over on this one. More » -
godaddy
GoDaddy Goes Ho Bag Crazy
The screenshot above is what happened when the guys over at the Idea Grove "accidentally" tried to register ho.com. It was taken. But GoDaddy wasn't without some colorful alternatives! In particular, the system seems fascinated with the term 'ho bag'. As are we! More » -
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