I just wanted to pass along a story of a truly honest customer.
Last week we raised the ire of plenty of USAA fans by posting a story about a woman’s IRA that went missing for nearly a day. We were as surprised as many of you that she’d received such poor customer service from the first CSR she spoke with, considering USAA’s usually stellar reputation. But the next day someone from USAA contacted Travis and his wife to find out what went wrong. Here’s Travis’ update.
Citibank’s website isn’t reliable, at least according to them. Matt assumed that a website from a bank could be trustworthy, and that if there was no scheduled payment showing up, then he must have forgotten to arrange it. He scheduled a second payment, but then both payments went through one day apart. Now Citibank refuses to give him a refund: he should have called or emailed before rescheduling, they’ve told him, and not trusted what the website was telling him.
Lauren was shocked to find five charges for a total of $200 on her account from a pizza place she hadn’t been to in months. They were all levied from one Uno Chicago Grill during a day she wasn’t even in town. What she found out about why they happened in the first place was even more disturbing, and annoying.
Susan in Wisconsin was charged an extra $10.30 last October, even though she’d already paid the next six months of her premium in full a month before. “I thought maybe I had misread my initial bill and paid the amount said to be due,” she writes. But then it happened again last month, so she began to investigate.
Matthew is the center of a Hitchcockian mystery over at Frontier Airlines. He missed his flight from New Mexico to Texas with a connection through Denver (there was a total of 4 segments to the flight), and when he tried to rebook the flight and pay the change fee, Frontier told him he’d already flown to Denver. So who took the flight? One of the flight crew’s friends? A woman too pretty for Southwest? A killer? There’s probably a killer roaming the streets of Denver now.
Mary at Frontier keeps promising Matthew she’ll look into it, but “after weeks and several calls,” nothing’s been fixed, and Matthew still can’t rebook the flight he already purchased.
A reader tried to send in his shipping info to Monster Cable yesterday to receive their free HD informational DVD, The Higher Definition Home Theater Experience (see second to last paragraph), and discovered the address wasn’t working. Now it is, so if you got your email bounced back, try again.
This morning, Mary logged onto her USAA bank account to check her balance and was surprised to find that her rent check had been cashed twice while she was asleep. She was eventually able to get through to a human and get the problem addressed, but it wasn’t easy. And she may not have been the only one affected.
John wrote in yesterday to tell us, “I just got back from Wal-Mart trying to buy stuff with my gift cards, but the employees told me that they gift card servers were down across the country. I waited for about 15 minutes as cashiers and managers tried to get my gift card to go through and nothing occurred.”
For some reason, and we’re sure someone will figure it out but we’re not going to waste our morning, the Home Depot Tool Rental Search does not recognize Middlesex, NJ as a valid zip code. This irritated our reader enough that he wrote several letters to Home Depot, in a vain attempt to find a location in New Jersey that rented tools. Read his letters and Home Depot’s replies inside.
A strange glitch on the online Target gift registry service is causing one bride-to-be’s registry to display something odd. Right next to “Pyrex 16-pc. Starter Set” and “KitchenAid 2-qt. Red Teakettle” there’s a skillet listed as “Monkey Full Bedskirt.”