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Cops Have To Shut Down Pump After $.011/Gallon Gas Glitch

For a few hours during the overnight shift, a gas station in Illinois gave away an awful lot of free fuel, as a screwed-up (or screwed-with) pump was only charging customers a penny a gallon. [More]

Did Citibank Block Your First Purchases Of The New Year?

Did Citibank Block Your First Purchases Of The New Year?

1/1/11 is a nice-looking date, as sets of digits go. But M. reports that the new date caused a hiccup on the debit card that she uses for her Citibank checking account. But, wait–a Citibank representative assured her that everyone had problems with their cards right after the new year began. Really? [More]

Have You Had Trouble Using Best Buy Gift Cards Online?

Have You Had Trouble Using Best Buy Gift Cards Online?

In recent days, we’ve received numerous complaints from people who attempted to use Best Buy gift cards to make purchases on the store’s website, only to end up frustrated and trapped in BB’s byzantine customer service maze. [More]

Progressive Direct "Glitch" Hikes Premium From $800 to $2,000

Progressive Direct "Glitch" Hikes Premium From $800 to $2,000

Kevin received a surprise when he checked the renewal notice for his car insurance recently. A 260 percent surprise, in fact, even though he’s not a bad driver and hadn’t been in any accidents. [More]

Amazon Offers $25 Gift Card To Disappointed Comics Fans
After Epic Price Glitch

Amazon Offers $25 Gift Card To Disappointed Comics Fans After Epic Price Glitch

On Sunday, I heard rumblings of a wondrous event from my comics-loving friends. Amazon had marked lots of great graphic novels and other goodness from Marvel and independent publishers down to impossibly low prices. Lower than wholesale prices. Think $15 for a book that normally costs $125. Was it a clearance? A fire sale? A database error? Who cares? Time to go shopping. [More]

Revolutionary New Apple Service Bills Your AMEX Card For Nearly $50,000 In Music

Revolutionary New Apple Service Bills Your AMEX Card For Nearly $50,000 In Music

I think we can all agree that Jobs and his crew at Apple are a bunch of visionaries when it comes to gadgets, online stores, and now getting really, really screwed by an iTunes purchase. Joel writes, “I just got a call from American Express stating that my recent purchase for iTunes plus for my entire library (cost $146) has been charged to my account over 300 times and is currently still being charged. I have called Apple to have them stop charging me and they told me the only thing I can do is cancel my card. There is no number for iTunes and I have sent multiple messages to them without response via email.” [More]

Mysterious JetBlue Creature Offers Free Tix To Passengers

Mysterious JetBlue Creature Offers Free Tix To Passengers

If you wish hard enough on your next JetBlue trip, maybe the airline’s People Officer will magically appear and hand out free tickets. That’s what happened on David’s flight home over the weekend. To be fair, the free ticket giveaway probably happened because JetBlue asked everyone to show up two hours early due to a computer glitch. It’s still a much nicer airline story than what passengers usually send us. Also, this People Officer hinted to the OP about the airline’s future Wi-Fi plans. [More]

HP Face Tracking Camera Doesn't Track Black Faces?

HP Face Tracking Camera Doesn't Track Black Faces?

If you want to take advantage of this HP web cam’s face tracking feature and you’ve got dark skin, you’d better, I dunno, sprinkle glitter on your cheeks first or something. The software doesn’t seem to be able to recognize you otherwise. [More]

Sprint Gives Stranger Full Access To Customer's Account, Shrugs

Sprint Gives Stranger Full Access To Customer's Account, Shrugs

When Campbell changed his phone number with Sprint earlier this year, the company immediately assigned his old number to a new customer. They also gave that customer full access to Campbell’s account.

Student's Windows 7 Won't Work, CSR Transfers Him To Vacuum Seller

Student's Windows 7 Won't Work, CSR Transfers Him To Vacuum Seller

Chris is a student who bought Windows 7 through his university, then tried to install it to a new computer after his old one broke, but ran into problems. He called Microsoft customer service and ended up talking to Oreck Vacuums.

PayPal Asks Customer To Travel Back In Time To Make $0 Payment

PayPal Asks Customer To Travel Back In Time To Make $0 Payment

Whenever a financial institution says you’ve owed them money for nearly 40 years, it’s cause for concern. But luckily Justin, who sent us this screenshot of his PayPal line of credit account overview, has a reasonable $0 payment to make.

This Best Buy Survey Seems Suspiciously Biased

This Best Buy Survey Seems Suspiciously Biased

Sidd tried to fill out a Best Buy post-purchase survey online, but he suspects it might be skewed toward specific ratings. We know, it’s just a glitch, but this would explain that report that Best Buy is demoting 8,000 senior sales associates.

Sirius Streaming Radio Not Working For Some Customers

Sirius Streaming Radio Not Working For Some Customers

Sirus-XM charges for access to its Sirius Music Player, but for the past few days, some customers can’t get it to work. One of them in this forum says it only connects after Howard Stern is over, and speculates that some cost-cutting measures have reduced available bandwidth, leading to locked-out customers. In another thread customers are complaining that popular third-party streaming radio services have been sent cease-and-desist letters from Sirius, further limiting access to streaming Sirius programming online. Naturally, Sirius-XM hasn’t responded to customer queries about the issue.

E-Harmony Gives You 58 Dimensions Of Suck By Billing You For Two Accounts

E-Harmony Gives You 58 Dimensions Of Suck By Billing You For Two Accounts

Update: eHarmony has returned the money.

TWC Apologizes For Botched 1-Cent-Movie Weekend, Offers Coupons

TWC Apologizes For Botched 1-Cent-Movie Weekend, Offers Coupons

We totally exceeded the number by 3-times the amount. It was hugely successful. But a lot of people used it at peak times, which overloaded the system. For any inconvenience we caused for customers, we do apologize.

Time Warner Cable's 1 Cent Movie Weekend Just Annoys Customers Even More

Time Warner Cable's 1 Cent Movie Weekend Just Annoys Customers Even More

Update: TWC says sorry, offers coupons to affected customers.

Congressman Wants Ticketmaster Investigated For 'TicketsNow' Website

Congressman Wants Ticketmaster Investigated For 'TicketsNow' Website

Rep. Bill Pascrell Jr. (D) of New Jersey has asked the FTC and the Justice Department to investigate the relationship between Ticketmaster and its reseller website, TicketsNow, after consumers who tried to buy Bruce Springsteen tickets encountered technical problems that prevented purchase, and were then redirected to TicketsNow where prices were “hundreds of dollars above face value” (actually, more like “thousands of dollars,” based on our check just a few minutes ago).

14 Weeks And Counting, But Limited Edition Zune Still Not Fixed

14 Weeks And Counting, But Limited Edition Zune Still Not Fixed

The 30-gig Zunes may have temporarily revolted last week, but Brooke’s limited edition 80-gig Zune has been MIA for over three months now, apparently lost in that magical ever-transitioning Zune world from the commercials. (It just keeps falling through floors and walls and swimming pools.) Maybe someone at Microsoft can take a look at what Brooke’s had to go through so far, and get back to her with a real answer?