There are bound to be a few hiccups when a company changes software for a program that is integral to business. But customers say the transition for Frontier Airlines’ new reservation system has been full of turbulence. [More]
Every once in a while a company will suffer an online glitch that leads to consumers purchasing items at bargain-basement prices. While most of the recent buying free-for-alls came courtesy of deeply discounted airline tickets, an issue on Amazon’s UK marketplace Friday gave new meaning to the idea of a holiday fire sale when thousands of items went were priced for a little as one penny (or 2 pennies if you’re in the United States). [More]
If you shopped at Target yesterday evening, there’s a chance your wait in the checkout line was longer than usual after a vague “glitch” caused long delays at a number of stores around the country. The retailer is now proactively trying to calm concerns by saying that the hiccup was not related to any sort of data breach. [More]
For a few hours during the overnight shift, a gas station in Illinois gave away an awful lot of free fuel, as a screwed-up (or screwed-with) pump was only charging customers a penny a gallon. [More]
1/1/11 is a nice-looking date, as sets of digits go. But M. reports that the new date caused a hiccup on the debit card that she uses for her Citibank checking account. But, wait–a Citibank representative assured her that everyone had problems with their cards right after the new year began. Really? [More]
In recent days, we’ve received numerous complaints from people who attempted to use Best Buy gift cards to make purchases on the store’s website, only to end up frustrated and trapped in BB’s byzantine customer service maze. [More]
Kevin received a surprise when he checked the renewal notice for his car insurance recently. A 260 percent surprise, in fact, even though he’s not a bad driver and hadn’t been in any accidents. [More]
On Sunday, I heard rumblings of a wondrous event from my comics-loving friends. Amazon had marked lots of great graphic novels and other goodness from Marvel and independent publishers down to impossibly low prices. Lower than wholesale prices. Think $15 for a book that normally costs $125. Was it a clearance? A fire sale? A database error? Who cares? Time to go shopping. [More]
I think we can all agree that Jobs and his crew at Apple are a bunch of visionaries when it comes to gadgets, online stores, and now getting really, really screwed by an iTunes purchase. Joel writes, “I just got a call from American Express stating that my recent purchase for iTunes plus for my entire library (cost $146) has been charged to my account over 300 times and is currently still being charged. I have called Apple to have them stop charging me and they told me the only thing I can do is cancel my card. There is no number for iTunes and I have sent multiple messages to them without response via email.” [More]
If you wish hard enough on your next JetBlue trip, maybe the airline’s People Officer will magically appear and hand out free tickets. That’s what happened on David’s flight home over the weekend. To be fair, the free ticket giveaway probably happened because JetBlue asked everyone to show up two hours early due to a computer glitch. It’s still a much nicer airline story than what passengers usually send us. Also, this People Officer hinted to the OP about the airline’s future Wi-Fi plans. [More]
If you want to take advantage of this HP web cam’s face tracking feature and you’ve got dark skin, you’d better, I dunno, sprinkle glitter on your cheeks first or something. The software doesn’t seem to be able to recognize you otherwise. [More]
When Campbell changed his phone number with Sprint earlier this year, the company immediately assigned his old number to a new customer. They also gave that customer full access to Campbell’s account.
Chris is a student who bought Windows 7 through his university, then tried to install it to a new computer after his old one broke, but ran into problems. He called Microsoft customer service and ended up talking to Oreck Vacuums.
Sirus-XM charges for access to its Sirius Music Player, but for the past few days, some customers can’t get it to work. One of them in this forum says it only connects after Howard Stern is over, and speculates that some cost-cutting measures have reduced available bandwidth, leading to locked-out customers. In another thread customers are complaining that popular third-party streaming radio services have been sent cease-and-desist letters from Sirius, further limiting access to streaming Sirius programming online. Naturally, Sirius-XM hasn’t responded to customer queries about the issue.
Update: eHarmony has returned the money.
We totally exceeded the number by 3-times the amount. It was hugely successful. But a lot of people used it at peak times, which overloaded the system. For any inconvenience we caused for customers, we do apologize.