Derek lives quite a distance from Lenscrafters, but he went there for his latest glasses because he always has. That’s fair enough. What he didn’t expect, though, was to find an understaffed shop that was seemingly unable to get his glasses right, and unable to even give him a call to save him a trip when they broke his waiting glasses. [More]
It can be expensive to keep your sight straight. Thankfully there are ways to keep down the costs for glasses or contact lenses. [More]
Where are Joseph’s glasses? He’s been waiting for more than two months for the high-index specs he ordered to show up. Normally, this process takes less than a week. When he contacts Lenscrafters, he’s shuffled around, given excuses, or actually hung up on: not appropriate treatment for someone who has just dropped $700 in your store. [More]
Mark bought a set of a dozen stemless wine glasses made by Libbey, but discovered that one of the red wine glasses was missing when he unboxed it. He contacted Libbey to see about obtaining a single replacement glass. This was no problem for Libbey: they promptly sent him another set of twelve glasses to make up for the oversight. [More]
A recent study commissioned by the AP showed that dozens of decorative glasses featuring superheros (like Wonder Woman and Superman) and movie characters (like the cast of Wizard of Oz), have “up to 1,000 times more” lead than is currently allowed for children’s products. The AP asked the CPSC to issue a recall. The CPSC’s response? The glasses are not children’s products. [More]
Costco isn’t just a place to buy enough toilet paper or cereal to supply a small army; it’s also the place where you’ll find the best deals on eyeglasses, says a new study from our fitter and trimmer siblings at Consumer Reports Health. [More]
Be wary when someone offers to clean your glasses for free. Two different readers on opposite sides of the country wrote to us in one 24-hour span with Lenscrafters horror stories. They describe perfectly good glasses ruined after an offer of a nice cleaning from the eyewear giant. [More]
What does it mean to you when you hear that a company “guarantees” a product? Does it mean, “if this thing breaks, we’ll sell you a new one at half price?” Justin tells Consumerist that’s what means at LensCrafters, and he finds that very disappointing. He now refuses to go back there for his glasses in the future. Would you? [More]
Ryun writes that his long search for the perfect eyeglass frames led him to Lenscrafters, but the store’s sales tactics left him confused, embarrassed, and without the frames of his dreams. Was he wrong to walk out on the chain when they pulled out sales tactics he wasn’t comfortable with? [More]
As we noted last week, Luxottica is the company behind pretty much all eyewear on the market these days, and you know what that means when it comes to customer service: if you don’t have to compete to keep your customers happy, why bother? That’s why Patricia is facing a ridiculously high repair fee, but can’t get through on the provided phone number to tell Luxottica to cancel the repair. In fact, every time she calls she’s put on hold and then disconnected. [More]
McDonald’s is upping the ante in its recall of the not-so-collectible Shrek drinking glasses. Although the four glass designs were recalled officially on June 4th by the CPSC, McDonald’s has announced that starting tomorrow you’ll be able to bring them back to the restaurant, fill out a refund form, and get a $3 refund per glass. [More]
Keith’s daughter wears glasses, and recently a pretty mundane thing happened–her glasses broke during gym class. No problem, though: he bought the glasses at BJ’s Optical, where replacement insurance is included on childrens’ glasses. Except the “free” replacements somehow cost $39 under this insurance plan. And BJ’s took several weeks to lose the frames on their way to or from the site where the glasses are actually made, then start the whole process over again. Keith is not satisfied. [More]
WHAT: A little girl suffered blurred vision, headaches, and nausea for two years after opticians mixed up the prescriptions for her left and right eyes. When the mother took the glasses back, the staff told her it was a normal reaction to the new glasses and would soon pass.
Beaverly saw some eyeglass frames she really liked on some Club Monaco in-store signage. No matter what she does, however, she can’t find out if they really exist and whether or not she can purchase the same frames for herself. They’ve gone so far as to make Russell, the sales guy who was trying to help her, “disappear.”
Slate has an article about how unbelievably amazing it feels to get cheap glasses online. I can vouch for this. I often get compliments on a pair of glasses that cost me about $40. Hooray, Internet. [Slate] (Thanks, James !)
ABCNews asked a optometrist to write a bifocal prescription and have it filled at Costco, Target, LensCrafters and Walmart, then they asked him to rate the quality of the glasses.