Yankee Candle Too Swamped To Answer Phone, Sends Free Candle Instead

Yankee Candle Too Swamped To Answer Phone, Sends Free Candle Instead

Is a company that goes the extra mile to fix their own error during the key holiday season really going “above and beyond”? I would have to say “no,” but Robin was still impressed with the way that Yankee Candle handled an error they made with her order. Except for how they wouldn’t have had to send a replacement item had anyone been available to answer the phone when Robin called. [More]