Barnes & Noble Bot: Your Order Is Canceled And You Get No Refund (Updated)

Barnes & Noble Bot: Your Order Is Canceled And You Get No Refund (Updated)

UPDATE: Barnes & Noble refunded Meghan’s money and gave her a $25 gift certificate. The original post follows: [More]

New Jersey Wants To Balance Budget With Your Gift Cards

New Jersey Wants To Balance Budget With Your Gift Cards

What would be even worse than losing the entire stored value of your gift cards after a few years? Having the state seize it as unclaimed property and use your money to pay its bills. [More]

Banana Republic Register Mishap Leaves You With Neither GIft Card Balance Nor Clothes

Banana Republic Register Mishap Leaves You With Neither GIft Card Balance Nor Clothes

The good news: There is a store that will accept American Express gift cards without even trying to throw you in jail. It’s Banana Republic. The bad news: A still-unexplained register problem left Andrew without the $90 remaining balance on his card or the items that he tried to purchase. [More]

Have You Had Trouble Using Best Buy Gift Cards Online?

Have You Had Trouble Using Best Buy Gift Cards Online?

In recent days, we’ve received numerous complaints from people who attempted to use Best Buy gift cards to make purchases on the store’s website, only to end up frustrated and trapped in BB’s byzantine customer service maze. [More]

What Will You Do With Your Gift Card Haul?

What Will You Do With Your Gift Card Haul?

Whether or not you celebrate Christmas, odds are you’re a gift card or three richer than you were before. Perhaps your employer blanket-gifted the office with them in lieu of a year-end bonus, or maybe a friend or work contact slipped you one as a show of appreciation. [More]

You Meant A $15 Starbucks Gift Card, Not $50? That's Too Bad

You Meant A $15 Starbucks Gift Card, Not $50? That's Too Bad

It was an understandable mistake: Ann writes that she asked for a fifteen-dollar gift card from Starbucks. The person at the counter processed a fifty-dollar gift card instead. But the Starbucks point-of-sale system isn’t set up to handle this kind of unforeseen circumstance, so Ann is out fifty bucks for the next month or so while Starbucks customer service sorts this out. [More]

Borders Cancels My Order, Makes My Coupon And Borders Bucks Disappear

Borders Cancels My Order, Makes My Coupon And Borders Bucks Disappear

Equipped with a coupon and store credit, Scott thought he was in a great position when he placed an order on Borders.com. But a snafu left Scott empty handed, with his order canceled, his balance drained and his coupon vanished. [More]

This Chipotle Gift Card Is Kinda Chuckle-Worthy

This Chipotle Gift Card Is Kinda Chuckle-Worthy

You can say what you want about Chipotle’s food, but whoever put together the legalese on the back of their gift cards has a pretty good sense of humor. [More]

If You Want An Apple Store Gift Card, Don't Order It Online

If You Want An Apple Store Gift Card, Don't Order It Online

We at The Consumerist are known for our anti-gift card stance, but sometimes you find yourself in a situation where a gift is required and cash seems tacky. Vivian writes that she got an Apple gift card for her sister as a nice present, and it disappeared from her sister’s mailbox. Unlike other high-value items that they sell, Apple mails gift cards using U.S. Postal Service first class mail, and someone stole and spent the card. [More]

Home Depot Won't Let Me Use My Electronic Gift Certificate Without Printout

Home Depot Won't Let Me Use My Electronic Gift Certificate Without Printout

Lucas saved up his credit card reward points to buy a Home Depot eGift Card with the understanding that he only needed the number to make a purchase. A Home Depot clerk denied his purchase, insisting she needed to see a physical copy. [More]

Xbox Live Marketplace Card Already Used, Even Though It Was Opened Only Moments Ago

Xbox Live Marketplace Card Already Used, Even Though It Was Opened Only Moments Ago

Tyler says that on four different occasions now, the Xbox Live points and subscription cards he’s bought have been invalid when he redeems them. He had a friend at Gamestop help him out with the invalid subscription card, but he’s stuck with useless paper when it comes to the points cards. [More]

Radio Shack Screws Up My Pre-Order, Threatens To 'Burn' My Gift Card

Radio Shack Screws Up My Pre-Order, Threatens To 'Burn' My Gift Card

Corey pre-ordered a phone at RadioShack, placing a whopping $50 down on the handset of his dreams. Once the phone came in, the clerk couldn’t find a way to sell him the phone without charging an extra $200. When Corey withdrew his order, the clerk told him he’d “burn” the $50 gift card as a result. [More]

Target Sells Facebook Gift Cards

Target Sells Facebook Gift Cards

This holiday season, give the gift of Mafia Wars addiction with Facebook gift cards from Target. [More]

Best Buy Promised A Forgive-Me Gift Card, Pretends It Didn't

Best Buy Promised A Forgive-Me Gift Card, Pretends It Didn't

After complaining on Twitter about a Best Buy customer service failure, a company rep said she would give him a $25 gift card. Now his emails go unanswered and he’s thinking he won’t get the reward. [More]

How Buying Gift Cards To Shop Online Can Backfire

How Buying Gift Cards To Shop Online Can Backfire

S. tells Consumerist that she had a bad experience with Lane Bryant, and now she doesn’t know where to turn. She doesn’t use credit cards, but couldn’t pass up a great online-only sale on jeans. She went to a brick-and-mortar store and purchased a gift card, then used the gift card to make the purchase online. Simple, right? Nope. Lane Bryant canceled her order, and now S. is stuck with a $50 Lane Bryant gift card she had budgeted for two pairs of jeans. [More]

Gift Card Error In Your Favor: When Do You Tell The Hotel?

Gift Card Error In Your Favor: When Do You Tell The Hotel?

A reader emailed us to ask what he should do about an accounting mistake he discovered with some gift cards. He suspects the different parts of the hotel don’t update the card balance in real time, but it could also be that the hotel’s employees aren’t processing the card correctly. Now he’s wondering whether he should have said something. [More]

My Best Buy Gift Card I Got From A Trade-In Is Nothing But Trouble

My Best Buy Gift Card I Got From A Trade-In Is Nothing But Trouble

Kate and her husband sacrificed some laptops at the Best Buy trade-in altar, hoping for a painless process that would quickly result in an easy-to-use gift card. They were disappointed on all fronts and denied at the cash register when they tried to use the card they received. [More]

Last $10 On Visa Gift Card Proves Seemingly Inextractable

Last $10 On Visa Gift Card Proves Seemingly Inextractable

Kate has a $50 Visa gift card. She used $40 on it and then tried to buy some DVDs for $7, but the card was rejected. What gives? [More]