This 1-800-Flowers ‘Deluxe Fruit And Gourmet Basket’ Is Some Bruised Fruit, Beef Jerky, And Cheese Nips

Looks tasty.

It’s not that David expected earth-shattering things from a 1-800-Flowers gift basket. He didn’t expect it to look exactly like the photo at left, especially since he ordered a smaller size. He was expecting something that didn’t look like your what lazy bachelor(ette) friend who can’t cook dredged up in the back of their kitchen cabinets to bring to your Super Bowl Party. [More]

Shari's Berries Looks On The Bright Side Of Dementia To Improve Customer Experience

Shari's Berries Looks On The Bright Side Of Dementia To Improve Customer Experience

Let’s say a Mother’s Day gift food delivery gets delivered to a stranger’s address, so you call the customer on behalf of your company to deliver the bad news. Uh-oh, now that customer is angry that her Mother’s Day gift isn’t going to make it in time! What do you do? You probably don’t say, “Well your mom is 85 years old, so maybe she won’t remember which day Mother’s Day is?” [More]