FCC: 911 Outage Affected 11 Million People, Could Have Been Prevented

FCC: 911 Outage Affected 11 Million People, Could Have Been Prevented

In the software used in a call routing center in Englewood, Colorado, there was a programming error in a single piece of software. Sounds minor, but this error could have had horrible implications: it knocked out 911 service to 11 million people in Washington state, North Carolina, South Carolina, Pennsylvania, California, Minnesota, and Florida for six hours in April. More than 5,600 calls in affected areas didn’t go through. How did this happen, and can we prevent it from happening again? [More]

AT&T Wireless Directs Salt Lake City 911 Calls To Seattle

AT&T Wireless Directs Salt Lake City 911 Calls To Seattle

For some reason that no one has been able to figure out yet, on Thursday night, all 911 calls that AT&T Wireless customers in the Salt Lake City, Utah made area ended up routed to dispatchers in Seattle. [More]