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success stories
id theft
Blue Cross Blue Shield Of Georgia Sends 202,000 Letters Containing Personal Information To The Wrong Addresses
Well, if you're having a bad day at work, rest assured that someone in Georgia is having a worse one. The Journal-Constitution is reporting that 202,000 Blue Cross Blue Shield of Georgia customers had their personal information exposed, including (in some cases) their social security numbers, thanks to an error in the computerized mailing system. The system was apparently used before it was tested. More »
Subprime Meltdown
Halt Foreclosure Proceedings By Challenging Your Bank's Claim To Your House
Banks don't always own the homes they're trying to repossess, a crucial oversight that residents facing foreclosure can exploit to stay in their homes—though not without effort. Mamie Ruth Palmer successfully sued the Bank of New York after the bank tried to foreclose her home without possessing the note securing the property. After six years in court, the bank agreed to slash her outstanding mortgage in half and waive $12,000 in foreclosure fees so she could keep her home. More »
american airlines
AA Lies About Bad Weather To Deny Reader Compensation
Reader S knows his stuff when it comes to his rights as an airline passenger. He was flying on American Airlines (AA) and takeoff was delayed. AA said it was because of thunderstorms in Dallas. He called a friend in Dallas and they said "there isn't a cloud in the sky." AA later revealed the flight was actually delayed because they were waiting for a fax. It's understandable why AA lied. Since this was something they had control over, it meant they owed several things to the delayed passengers. By lying and saying it was due to the weather, they could escape their obligation. The flight finally took off but reader S missed his connection and had to stay overnight in a hotel, a hotel room that American should have paid for. Inside, the letter S executive email carpet bombed after two customer service reps refused to listen to his story on the phone and an online form sent back a robotic received reply with no real results. More »
complaints
Anthony paid Circuit City $1,271 for a new 40" Samsung LN40A550, but what he received was a "scratched up, dinged to hell, beaten and abused FLOOR MODEL OPEN BOX" LN40A330. As a Circuit City employee, Anthony thought exchanging the TV or receiving a refund would be a cinch. Boy, was he wrong.
More »
Circuit City Sells Employee Busted Floor Model TV, Refuses To Accept Return
Anthony paid Circuit City $1,271 for a new 40" Samsung LN40A550, but what he received was a "scratched up, dinged to hell, beaten and abused FLOOR MODEL OPEN BOX" LN40A330. As a Circuit City employee, Anthony thought exchanging the TV or receiving a refund would be a cinch. Boy, was he wrong.
More »
rip-offs
Two Georgia Gas Stations Closed For Shorting Customers
Georgia state inspectors closed two large Cisco gas stations just across the state line from Florida last week in what the Georgia Commissioner of Agriculture described as "one of the worst cases of shorting gas customers he's seen since he took office back in 1969." (Why Ag? Why not?) An inspector found that a five gallon test pump turned up over a quart short at the Cisco Travel Plaza off Interstate 95's Exit 6, and a similar test revealed a suspiciously similar shortage at another Cisco Travel Plaza off Exit 1. More »
walmart
Woman Asked To Leave After Shopping At Walmart For 72 Hours
Police escorted a woman home after she was shopping, eating, and sleeping in a Georgia Walmart for three days straight. She blended in with the general Christmas madness and sustained herself by eating at the on-site Blimpie. When asked by employees at the end why she stayed for so long, she said, "I'm shopping."
Woman Stays At Gwinnett Wal-Mart For Three Days [WSBTV2 via BoingBoing]
pr
Explosions: Whatever You Do, Don't Ask Montel Williams About Big Pharma
Montel Williams is a paid spokesperson for the pharmaceutical industry, but if you're a high school intern for Savannah Morning News, you probably shouldn't ask him any tough questions. More »
errors
Wachovia Tells Man He Owes $211,010,028,257,303.00
Joe Martins of Georgia got a surprise letter from Wachovia telling him he owed $211,010,028,257,303.00 on his account with them. That's two-hundred and eleven trillion, ten billion, twenty-eight million, two-hundred and fifty-seven thousand, three-hundred and three dollars, and zero cents. The letter also said Wachovia was reporting him as a risky bank customer. When contacted by a local news station, the bank apologized and blamed it on a "word processing error."
whoops
Computer Glitch Causes Toyota Prius To Fail Georgia Emissions Test
If you bought a Toyota Prius and have been trying to pass an emissions test in Georgia, you're probably pretty stressed out right about now. More »
The awful drought in Georgia is helping the pecan crop. We smell a pecan farmer conspiracy. Not really. [Associated Press]
lawsuits
Progressive Says Lying Its Way Into Church Support Group To Dig Up Lawsuit Dirt Was "Reasonable"
Remember how Progressive got caught infiltrating a church support group and secretly recording it in hopes of discrediting two of its members involved in an insurance claim? And then their CEO posted a public apology, calling the incident "apalling?" Well, now, in defending itself against the lawsuit filed by the people whose privacy was breached, Progressive is calling its actions "reasonable." Progressive must be some kind of special alchemist to brew a concoction both "appalling" and "reasonable" at the same time.
Progressive now says its spying was 'reasonable' [Atlanta-Journal Constitution] (Thanks to Christopher!)
(Photo: The Master Shake Signal)
complaints
Lowes Resorts To Legal Bullying Instead Fixing Their Horrible $3500 Fence Job
UPDATE: Allen writes to say, "The issue between Lowe's, their attorney and I was settled amicably and in a timely manner..." He couldn't say more, but his website has been taken down.
Allen ordered a fence from Lowes. It cost $3500. It sucks. If you lean on it, it becomes dislodged and loose. His dogs were able to escape just by pushing on the gate. There's a two-foot gap underneath the bottom of the fence. Allen refused to pay until Lowes fixed it.
More »
phone numbers
Reach Georgia Power Executive Customer Service
Richard Holmes - Metro Atlanta Region Senior Vice President - Customer Service - 404-506-3701 (direct line)
Mickey Brown - Georgia Power Corp Executive Vice President - 404-506-2412 (Richard's boss)
Michael Garrett (pictured)- CEO - Georgia Power - 404-506-7733 (Mickey's boss)
bad consumer
McDonald's Worker Arrested For "Over Salting" Police Officer's Burger
No, "over salting" isn't code for anything nasty. The 20-year-old McDonald's worker literally spilled salt on the hamburger meat that was used to make a "Big 'N Tasty" that was served to a Georgia police officer. More »
class action
Comcast's Class Action Waiver Ruled "Unconscionable"
Comcast can't use their mandatory arbitration clause to keep its Georgia customers from obtaining class-action status in a lawsuit that alleges Comcast inappropriately collected too many franchise fees. The amount that was improperly collected (about $11 a subscriber) isn't enough to warrant a bunch of individual lawsuits, so Comcast thought it could get away with it by citing its mandatory arbitration clause forbidding class-action lawsuits. It worked at first, but now the 11th Circuit Court is having none of it. More »
complaints
