generalelectric

GE Makes Customer Happy By Actually Responding To, And Resolving, Problem
GE may not have the best public image — and it's certainly no help that it was portrayed on 30 Rock as a lumbering dinosaur left over from a bygone age — but one Consumerist reader says he was pleasantly surprised by how well the company responded to his problem. More »

Own GE Appliances? Get To Work On Your Upper Body Strength
With the approval of your physician, there's no time like the present to start a rigorous exercise program. Doubly so if you own any General Electric appliances. See, Jack owns a stackable General Electric washer and dryer. GE was happy to sell him a 5-year extended service plan, but balked at actually sending a repair person to his house. Once he finally talked them into sending someone to fix his washer, he learned that he and his wife would have to move the dryer from on top of the washer themselves. What's the problem? It only weighs 150 pounds. More »

GE Doesn't See The Problem With An Oven That Won't Cook Anything
For some reason, Terry expects the GE range with double ovens that he bought just a few months ago to do unreasonable things, like heat up to a consistent temperature, or perhaps cook some food. But his roasts remain un-roasted, and his cakes won't bake. What's wrong? None of the technicians GE has sent see a problem with the oven. More »

GE's Washer Repair Service Puts Me In The Spin Cycle
Kay says GE is handling her washer repair about as well as Carlos Zambrano handled Opening Day. Repair techs have come out several times, suggesting various fixes, none of which have panned out. Now she wonders whether or not her washer will ever get repaired. More »

Super Bowl Ads From Cash4Gold And GE: Where Are They Now?

—>Sure, Super Bowl ads are a great way to generate a lot of buzz for your company or product. But how do you fare in the long term? Consumer Reports Home took a look at two stars of Super Ad Bowl 2009: Cash4Gold and General Electric.  More »

GE Promises Free Inspection And Repair, Then Charges You, Then Threatens To Send You To Collections

—>Reader Zack is frustrated with General Electric because they offered to inspect and repair his washing machine as a courtesy, then after they came by they stuck him with the bill. Now they're threatening to send him to a collection agency.  More »

2.5 Million GE Potentially Flammable Dishwashers Recalled

—>A plague of burning dishwashers sounds like something that would happen after the 6th seal has been opened, but no. It's real and it's happening now. You may have a dishwasher in your very home that is, at this very second, thinking about lighting itself on fire. From the CPSC:

GE has received 191 reports of overheated wiring including 56 reports of property damage. There were 12 reports of fires that escaped the dishwasher. Fire damage was limited to the dishwasher or the adjacent area. No injuries have been reported.

This recall involves a huge number of dishwashers, so you'll want to check this list to see if your GE dishwasher is part of the recall. If it is: "stop using the recalled dishwashers and contact General Electric for a free repair, a $150 rebate towards the purchase of a new GE dishwasher, or a $300 rebate towards the purchase of a new GE Profile or GE Monogram dishwasher."   More »

Home Depot Touts Crappy GE SmartWater Boiler As "High Efficiency"

—>Home Depot markets the GE SmartWater water heaters as "high efficiency." But when you read the government energy guide on the side, it turns out the boiler is inefficient for its class.  More »

Plates Don't Fit GE Triton Eterna Dishwasher

—>Michele is pissed. Her plates won't fit into her GE Triton Eterna dishwasher.   More »

GE Lethargic In Aiding Fiery Dishwasher Recall

—>Doug just wants his dishwasher to burn his house down. He adds an expletive before house in his letter, but this is a family blog, after all. The CPSC sent Doug a letter telling him to contact GE as he had a dishwasher affected by the recall. One case of the dishwasher catching on fire and causing minor property damage was reported, but GE didn't seem to care much, submitting Doug to a byzantine maze of rotting phone trees and callous reps. It was only after Doug lied to the phone tree was he able to get traction on his issue.  More »

What Cleans Cats Better, Front or Top-Load Washers?

—> "We've heard of people inviting their friends over to see their new washer and dryer. Who would have ever thought of that happening?" says Steven Peterson, General Electric's marketing manager for clothes care.  More »