enterprise
Enterprise Rent-A-Car failed reader Jimmy in every possible way, which is quite the accomplishment since he only wanted a full size car to drive around his visiting friends. GEICO, Jimmy's insurance company, set him up with Enterprise after he lost a head-on collision with a
deer. Enterprise managed to muck up nearly every step of the rental process, promising to deliver cars they didn't have, delivering the wrong class of car, and upselling unnecessary insurance that they wrongly said GEICO would cover. Jimmy's never going to use Enterprise again, and inside, you'll see why...
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geico
Dan wrote in to let us know his $8,800 GEICO Mastercard now has a $500 line of credit. "It's not you, it's us," is basically what GEICO told him in their letter on March 12th. They also say they're doing this to every one of their Mastercard holders. Dan notes, "Interestingly enough, this new limit is less than the 6 month rate GEICO was charging me for my two cars, meaning that I couldn't even use their preferred card to pay their premiums." You can read their letter below.
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complaints
After the contract was signed, mistakes made by a fibbing
Geico agent resulted in Ana's car insurance shooting up over $1,000 a year. No wonder they have a caveman a mascot, their customer service is prehistoric. Here's her story...
UPDATE: Commenters point out that GEICO did nothing illegal, this all the usual chain of events in getting insurance. Either the first Geico rep wasn't as upfront as they should have been about how locked in the rates were, or the consumer misunderstood them, but everything else proceeded pretty much as normal. In other news, insurance companies suck.
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complaints
Jonathan writes:
On January 1st, a friend of mine went to visit another friend in CT (I am from NJ), and unfortunately hit black ice, and proceeded into a guardrail. The accident, although at the time did not seem too terrible (even though the front end looked completely shot), and I figured I would be up and driving relatively soon. Little did I know this would not be true at all...
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you need a new johnson rod
Insurance companies are opening their own in-house repair shops to avoid haggling with your local mechanic. Local mechanics consistently complain that insurance companies are cheapskates that would rather save a buck than authorize the repairs needed to safely return a car to the road. By opening their own shops, insurers have found the corporate equivalent of sticking your finger in your ear while mouthing "I can't hear you!"
Rather than putting the onus on customers to find a body shop, get an estimate and arrange a rental car, Progressive, Geico and others are setting up one-stop service centers to handle every aspect of the claim.
Progressive and Geico guarantee their repairs for life, though it's difficult to trust someone who has a direct interest in keeping the repair bill low. Two customers interviewed by the Times found obvious defects in the insurance companies' workmanship. Still, the customers left happy, not because their cars worked, but because they were treated well by smiling insurance company representatives.
— CAREY GREENBERG-BERGER
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readers
Geico is happy to take your money to insure you. But they don't know whose car you drive. They don't know what kind of car you drive. And even when your Geico agent tells you that you've won, that really means that you're at fault.
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geico
GEICO was accused Monday of tying education and occupation to auto insurance rates, a policy that may discriminate against minorities and lower-income workers.
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Consumerist
peace of mind
more than meets the eye
geico
