Geeks.com Gives Full Refund When New Ubuntu Distribution Breaks Netbook

Geeks.com Gives Full Refund When New Ubuntu Distribution Breaks Netbook

Adam ordered an older netbook from geeks.com. When it arrived, the wireless Internet didn’t work, so he upgraded the version of Ubuntu Linux from 8.04 to 10.04. This just broke almost everything else on the computer. He returned the netbook to geeks.com, but didn’t expect them to offer a full refund of the purchase price and shipping — which goes against the stated return policy. [More]

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Geeks.com Sells MP3 Player Without Manual. CSR: "You won't need one."

Geeks.com Sells MP3 Player Without Manual. CSR: "You won't need one."

Reader Sarah expected to receive a manual and software with the Creative Zen Micro she ordered from Geeks.com, but received neither. When she called to complain, a CSR told her the following:

“Oh, don’t even worry about that. These are SO easy to use, you won’t need a manual! I mean, if you had bought some cheap piece of Chinese crap, we would have had to supply a manual. But the Creative players are GREAT. You won’t need one.”

Sarah’s full email, after the jump.