According to an insider, these are the tools, programs, and procedures one Geek Squad precinct exploits to snarf up your porn:
Reader Lorraine would like her laptop back. Geek Squad sent it to HP for repair then never contacted Lorraine again. Eventually she drove over to the Best Buy (she couldn’t get anyone on the phone) where they told her that her laptop would be replaced, but only after HP sent it back. When would HP send it back? No one knows. It is a mystery for the ages.
“Hi, my name is Holly Forman-Petersen and I used to be a Special Agent at The Geek Squad. I am eBaying my Special Agent badge.
Geek Squad Hatched Plot To Harvest Porn From Pornstar Jasmine Grey's HardDrive, Days Before She Died In Car Crash
“I worked for Best Buy 285 several years ago (2003-2005) and was both a Blackshirt and an Agent once the Geek Squad rolled out.
hashand: I used to work at a computer repair place. All the stuff you’re finding isn’t limited to Best Buy. We had a 2 TB [terabyte] server of mp3s.
Two more individuals identifying themselves as former Geek Squad employees have stepped forward with allegations about the repair company’s employees unauthorized copying of personal information from customer’s hard-drives.
Slate: “That can’t be good for business.”
A sampling of what they’re saying on the Geek Squad internal message board about “Consumerist Catches Geek Squad Stealing Porn From Customer’s Computer.”
subject looking for comment re: VIDEO: Consumerist Catches Geek Squad Stealing Porn From Customer’s Computer
Here’s how we rigged our computer to make a video of itself and caught the Geek Squad stealing porn from it.
It’s coming so very soon. Technology, the politics of delegation, in-vain attempts at perfection, all these slowed what we thought was gonna be a lot quicker. Sorry for the delay, we know some of you’ve been antsy. Bear with us!
Still working on the video. Here’s a small taste of what’s to come…
We received an internal Geek Squad memo that acclaims the world-renowned service for which they are “notorious.” The Oxford English Dictionary defines notorious as: “famous or well known, typically for some bad quality or deed.”
UPDATE: Geek Squad CEO Promises To Resolve Any Consumerist Reader Complaint He Receives, And Then Does So
Geek Squad CEO Robert Stephens just emailed us:
Apparently, FedEx Kinkos will not rest until it adds every possible name to its title, because now in addition to being a FedEx… and a Kinkos… it’ll be a Geek Squad. That is, if “Project Xerox” is successful.
The young man behind the counter told me that the techs weren’t in yet, but that he would take down my info by hand and the computer and that they would call me when they came in for the day. (I figured if it was more then a couple hundred I would just spring for a new one). Well, at noon today having not heard back I called over to find out the status, and the gentleman who I spoke to told me, and this is a quote “We dont have that computer”.
Uh. What? Read E’s entire email inside.
When Charlie’s iPod died, again, she took it to Best Buy, again, as it was under one of those extended warranties they push. What she got back in the mail was an even more messed up iPod. When she took it to the store, they were kinda jerks about it. After her complaint got posted here, Best Buy swooped in.