Geek Squad Thinks Self-Immolating Laptop Just Needs New Parts

Geek Squad Thinks Self-Immolating Laptop Just Needs New Parts

Daniel has a Black Tie service plan for his laptop, so he dropped it off at Best Buy for what he thought was a simple camera repair. Back at home, he realized something must be wrong when smoke billowed out of the computer. This seems unsafe to Daniel, and he thinks that Geek Squad needs to replace the entire computer instead of just swapping out some parts. Geek Squad disagrees. [More]

If You Don't Want An 'Optimized' Laptop, Best Buy Won't Sell You Any Laptops

If You Don't Want An 'Optimized' Laptop, Best Buy Won't Sell You Any Laptops

Was it really almost a year and a half ago that The Consumerist published our investigation of Best Buy’s sneaky pre-optimization of all computers in stock? It seems like it was only last week. Mainly because that’s when reader D. visited a Best Buy store in New England and failed to purchase a Toshiba laptop for the sticker price. The store sales staff would rather lose a sale than let a computer go at the actual sticker price to a customer who didn’t want the optimization. Forcing customers to pay for services that they might not even need must be a lucrative business. [More]

Buying Laptop At Best Buy Ends In Misery And Failure For All

Buying Laptop At Best Buy Ends In Misery And Failure For All

All Rob wanted to do was buy a laptop at his local Best Buy for the price shown on the website. As we know, sometimes this can be a bit of a problem. What followed was a comedy of errors as the guys in the khaki pants try to foist off on him a display model laptop that doesn’t even have the right battery. When Rob gives up and orders one directly from Best Buy with in-store pickup, it turns out to be defective. The experience of then trying to get a straightforward refund is then equally defective. Go big blue! [More]

Newegg Respectfully Disagrees With Best Buy's Claims To "Geek" Trademark

Newegg Respectfully Disagrees With Best Buy's Claims To "Geek" Trademark

Last week, we told you about Best Buy sending a cease and desist letter to Newegg.com over its use of the word “geek” on shirts and other marketing materials and Newegg’s ad featuring someone that looks like a Best Buy employee. Well, over the weekend, Newegg posted its response to big blue’s allegations. [More]

9 Confessions Of A Former Geek Squad Geek

9 Confessions Of A Former Geek Squad Geek

Consumerist reader K. recently ended his 4.5 year tenure as a Geek Squad member at Best Buy. And while he says that he considers his time there to be “generally a positive experience,” K. did feel that there is some backstage info the public might want to know. [More]

Best Buy Issues Cease & Desist Over Newegg.com's Use Of The Word "Geek"

Best Buy Issues Cease & Desist Over Newegg.com's Use Of The Word "Geek"

The folks at Best Buy are none too happy with electronics e-tailer Newegg.com. The boys in blue believe that their online competitor stepped over a trademarked line by using the word “geek” and by making fun of inept Best Buy staffers in a TV ad. [More]

It Shouldn't Take A Manager's Help To Buy A Computer From Best Buy

It Shouldn't Take A Manager's Help To Buy A Computer From Best Buy

David and his wife recently visited Best Buy to purchase a laptop for his wife. Theoretically, this isn’t a bad idea: she knew more or less what she wanted, and could walk out of the store with a computer in hand. This still isn’t so simple at Best Buy, though. There were no computers left that weren’t currently being optimized by the Geek Squad. That day’s task was creating boot disks for the computers, for an extra $100 or so. “It’s been a while since I made a boot disk,” David notes, “but as I recall it takes a blank dvd and about ten minutes.” Well, yes, there’s that. They eventually needed a manager’s help to accomplish what they visited the store to do: buy a computer. [More]

Best Buy Changes Geek Squad Tech Support From Covering All Your Computers To Three

Best Buy Changes Geek Squad Tech Support From Covering All Your Computers To Three

Earlier this week, we told you about Best Buy’s latest scheme: Geek Squad Tech Support, a program that, for a cost of around $200/year, would allow computer purchasers access to unlimited Geek Squad service not just on the item they bought, but on all computers they own. It looks like the electronics retailer has finally realized how much they were opening themselves up to possible abuse, because they’ve now trimmed “all computers” to “three.” [More]

Best Buy To Sell Unlimited Geek Squad Service Plans

Best Buy To Sell Unlimited Geek Squad Service Plans

UPDATE: Best Buy has already changed the program from covering “all computers you own” to “three.” [More]

Geek Squad Will Hold My EVO Hostage For Up To 30 Days

Geek Squad Will Hold My EVO Hostage For Up To 30 Days

You’ve heard it from us before, but we can’t remind our readers too many times: extended warranties are usually not such a wise investment. Here’s an excellent case study. Ryan pays $9.99 per month for a Geek Squad Black Tie service contract on his HTC EVO. For that much money, he logically assumed that when his phone malfunctioned, he would not be left phoneless for 30 days or more. He was incorrect. That may actually be worse than getting a replacement or repair under the normal manufacturer’s warranty. [More]

Best Buy To Shut Down Nearly Half Its Geek Squad Service Centers

Best Buy To Shut Down Nearly Half Its Geek Squad Service Centers

Best Buy is reportedly snipping the white ties of hundreds of agents, shutting down seven of its 16 Geek Squad service centers. [More]

Best Buy Stuck Me With $63 Worth Of Subscriptions I Didn't Want (Updated)

Best Buy Stuck Me With $63 Worth Of Subscriptions I Didn't Want (Updated)

Paul checked his email to find Best Buy had thanked him for two purchases he didn’t realize he’d made — subscriptions to Kaspersky antivirus and Geek Squad’s “Ask an Agent” service. [More]

Is "Geek Squad Buy Back" How Best Buy Plans On Revolutionizing Retail?

Is "Geek Squad Buy Back" How Best Buy Plans On Revolutionizing Retail?

A few weeks ago, we wrote about Best Buy’s claim that whatever news it was going to announce during its Super Bowl ad would “revolutionize retailing.” Many of you took a guess at what that could possibly mean, and now we think me might have the answer. [More]

GameStop Pushed Me Out Because I Refused To Upsell

GameStop Pushed Me Out Because I Refused To Upsell

You can’t walk into a GameStop without having to fend off requests to sign up for a membership and preorder games. A former manager says he refused to take part in the often irritating environment, faced a demotion due to poor upselling numbers and lost his house as a result. [More]

Helpful Best Buy Employees Recycle Van Full Of Computers, Delight Customer

Helpful Best Buy Employees Recycle Van Full Of Computers, Delight Customer

Mindy writes that she had all of the elements for a disastrous morning lined up: she visited Best Buy with a preschool child, an infant, and a van full of old electronics for recycling. However, she found herself in a parallel universe full of helpful Best Buy and Geek Squad employees willing to accept more electronics than the usual limit and give helpful advice. [More]

Geek Squad Tries To Fix Computer With Glue Gun

Geek Squad Tries To Fix Computer With Glue Gun

An anonymous tipster has a complaint against Best Buy’s Geek Squad, which wouldn’t be abnormal except for the fact that the complainer is also a Geek Squad agent. The tipster sent a computer floor model to a Geek Squad service center for repair, and as you can see from the picture, the service tech’s attempt at gluing the keyboard down didn’t work out so well. [More]

Netgear Tech Support: Pay Geek Squad $139 To Troubleshoot Your $79 Router

Netgear Tech Support: Pay Geek Squad $139 To Troubleshoot Your $79 Router

What should you do when you have trouble with your Internet connection? N. tells Consumerist that his combination DSL modem and wireless router from Netgear simply won’t work. According to the ever-helpful technical support team at Netgear, there’s nothing left that they can do, and his only option left is to call the Geek Squad to perform a house call. If it didn’t require a $139 house call to troubleshoot a $79 device, N. might go along with this plan. [More]

Best Buy Repairs Laptop With Fried Motherboard By Replacing Hard Drive, Removing Operating System

Best Buy Repairs Laptop With Fried Motherboard By Replacing Hard Drive, Removing Operating System

The Geek Squad service timeline for Stephen’s $1300 Asus laptop went something like this: ship it off for repairs, get it back in an even more broken state and missing all data, be forced to buy a $35 disk from Asus to prove to Best Buy that the problem is their responsibility, then finally find that something went missing during the first repair. Stephen eventually just asked for his money back on his ruined laptop, but the best he could get was store credit. [More]