Reader Philip bought a new washer and dryer on sale last year after Black Friday. They were finally delivered when the family moved into a new house last week. When the time came for the inaugural wash, the machine made a loud banging sound and hopped around the room. GE sent a repairman who, on orders from GE, thought that gutting the washer was an ideal solution. Philip disagreed, pointing out that he would constantly fear a dryer motor fire and would prefer a new replacement, what with the washer/dryer set being newly delivered and all. GE would much rather spend more than the replacement value of the appliance. [More]
GE Wants To Spend $836 For Repairs On My $500 Washer That Does The Harlem Shake
By February 21, 2013
Even Bestselling Authors Aren’t Immune From Shoddy Home Depot Warranty Repair Work
By February 19, 2013
In spite of the completely nonexistent rumor that making the NY Times bestseller list grants an author access to a level of customer service reserved for elite celebrities, it turns out that no one is immune to a bad repair job that can ultimately result in $20,000 worth of damage. [More]
Perhaps You Would Like A Fridge With A Built-In Sodastream Or Hot Water Dispenser
By February 15, 2013
Many of our friends and readers are big fans of the Sodastream, a device that lets you make your own sweet (or not-so-sweet) fizzy beverages at home. What if you could combine a refrigerator water/ice dispenser with the at-home carbonation technology of the Sodastream? Don’t rush to the patent office: Samsung has already introduced that product. It hits stores in April. [More]
How Long Can I Expect A Fancy $700 Microwave To Last?
By February 12, 2013
The GE Café Series of appliances is very nice-looking: sleek and covered with stainless steel. JLP renovated his kitchen a few years ago, and bought this lovely suite of appliances. There’s a problem, though: the over-the-range microwave. The touchpad has stopped working, and will cost $450 to replace. The real question is this: is it unreasonable to expect a microwave with a one-year warranty to last for five years? What about a microwave that costs as up to $1,000 to replace with the same model? [More]
October Recall Roundup: High Chairs, Herring, And Metal Shards
By October 16, 2012
In this months’ recalls: wood cleaner sprays users in the face, wooden porch swings collapse, there’s Listeria everywhere, and an unusual number of herring products are recalled for unrelated reasons That number: two. [More]
Over 1 Million GE Dishwashers Recalled As Flames Shouldn't Be Part Of The Rinse Cycle
By August 9, 2012
If it’s too hot, sure, you need to get out of the kitchen. But it shouldn’t be literally too hot because your dishwasher is on fire. To that end, GE is recalling around 1.3 million of its dishwashers due to a possibility for the heating elements to fail and cause fires. [More]
GE Makes Customer Happy By Actually Responding To, And Resolving, Problem
By May 2, 2012
GE may not have the best public image — and it’s certainly no help that it was portrayed on 30 Rock as a lumbering dinosaur left over from a bygone age — but one Consumerist reader says he was pleasantly surprised by how well the company responded to his problem. [More]
Own GE Appliances? Get To Work On Your Upper Body Strength
By April 13, 2012
With the approval of your physician, there’s no time like the present to start a rigorous exercise program. Doubly so if you own any General Electric appliances. See, Jack owns a stackable General Electric washer and dryer. GE was happy to sell him a 5-year extended service plan, but balked at actually sending a repair person to his house. Once he finally talked them into sending someone to fix his washer, he learned that he and his wife would have to move the dryer from on top of the washer themselves. What’s the problem? It only weighs 150 pounds. [More]
GE Doesn't See The Problem With An Oven That Won't Cook Anything
By January 25, 2012
For some reason, Terry expects the GE range with double ovens that he bought just a few months ago to do unreasonable things, like heat up to a consistent temperature, or perhaps cook some food. But his roasts remain un-roasted, and his cakes won’t bake. What’s wrong? None of the technicians GE has sent see a problem with the oven. [More]
GE: Missing Socks Are Running Away From Us
By June 10, 2011
If you’ve lost a sock, or two, or three in the laundry, GE wants to help. Actually, GE wants to help your socks, which, according to the manufacturer, are running away from insensitive consumers who don’t treat them right. Actually, the whole thing is a marketing campaign designed to promote GE’s washers and dryers. Where is Jack Donaghy when we need him? [More]
Will Smart Appliances Save Me Money While Saving The World?
By January 7, 2011
Here at the Consumer Electronics Show in Las Vegas, companies like GE and LG are showing off appliances that should be able to cut into your electric bill. But before you run out and pick one up, there are some things you’ll need to know first. [More]
Does GE Owe Her For The Icemaker?
By November 17, 2010
Reader Cinnamon has specifically requested Consumerist reader opinions on whether GE should pay her back for the icemaker that broke twice in her refrigerator. [More]
GE Recalls 174,000 Dishwashers Because You Don't Need Flames To Clean Plates
By October 26, 2010
It’s been a bad week for kitchen appliances. First Frigidaire recalls a ton of cooktops and ranges and now GE has issued a substantial recall on 174,000 of its Profile and Monogram dishwashers after learning of a potential fire hazard. [More]
900,000 Walmart GE Coffee Pots Are Ready To Set Your House On Fire
By May 20, 2010
The CPSC has announced the recall of 900,000 GE coffee makers that were sold at Walmart. The retailer has received 83 reports of overheating, smoking, melting, burning and fire, including three reports of minor burn injuries to consumer’s hands, feet and torso. Reports of property damage include a significant kitchen fire and damage to countertops, cabinets and a wall. [More]
These Are The Top 10 Brands In The Whole Wide World
By April 28, 2010
For five years, the people at BrandZ (you know they’re in branding because of the “Z”) have been evaluating customer opinion and awareness of various global brands, and then putting a dollar value on that evaluation for their annual Top 100 Most Valuable Global Brands report. Here are the top 10 brands on the BrandZ list. [More]
Walmart Regains Top Spot On Fortune 500 List
By April 15, 2010
With over $408 billion in revenue, Walmart has regained the coveted top spot on the annual Fortune 500 list. The mega retailer had slipped to #2 behind Exxon Mobil on last year’s list after two consecutive #1 years in 2007 and 2008. [More]
Email GE Money Bank CEOs
By March 26, 2010
UPDATE: Here’s the contact info for GE Money: [More]
NBC And Comcast Get Financing For The Mergepocalypse
By March 25, 2010
Reuters is reporting that NBC and Comcast have secured financing for their proposed merger. And I beheld when he had opened the sixth seal, and, lo, there was a great earthquake; and the sun became black as sackcloth of hair, and the moon became as blood. [More]
