Sprint’s CEO Gary Forsee has resigned. [Marketwatch]
Sprint wants to replace CEO Gary Forsee by December. [NYT]
Noah took to heart our relentless pounding about how useful and easy it is to get executive customer service. Putting our advice to good use, he got some serious traction on his longstanding Sprint service problems by booting his issue to the top of the totem pole. Here’s his success story:
Oddly framed vase of roses aside, we’re basically with it, ethics, it’s not how you win or lose, etc, until the very end.
Contact information for the CEOs of major cellphone companies. You’ll never get to talk to them, but at least your issue will get under the noses of their near and dear underlings.
For Sprint, life with Gary might be bad, but who knows how much worse it could be without him? That’s the rationale keeping the shareholders from replacing the CEO, asserts an internal Sprint source.
Sprint employee bonuses this year were reduced to nearly zero, while executive pay remained untouched, according to an inside source. The demoralizing effect of this pay cut undoubtedly contributes to the cellphone company’s substandard customer service.
Why Sprint's Customer Service Sucks: They Only Let Reps Adjust Billing Up To $3 Per Call (As An Average)
Sprint has such shitty customer service because they don’t give customer service reps enough leeway to disburse billing adjustments, nor do they provide enough support, asserts our inside source.
According to intel we received from a well-placed source inside Sprint/Nextel, every article we write that has Sprint’s name on it gets put on the desk of Gary Forsee, CEO of Sprint. Our source, whom we’ll refer to as “Philip” so as not to endanger his job says,
Thanks to the numerous readers of The Consumerist who filled out ratings change requests, SonicWall will soon no longer block us as porn.
Reader Jason contacted us to share tips on how one can successfully resolve customer service issues by writing intelligent well-crafted emails to Gary Forsee, the CEO of Sprint. And, indeed, Jason’s emails are a cut above the usual seething buckets of bile that come squirting into our inbox.
Inside, the phone number and mailing address for the CEOs of every major US cellphone carrier.