New Report Says FCC Fails At Tracking Customer Complaints

New Report Says FCC Fails At Tracking Customer Complaints

The Government Accountability Office (GAO) released a new report yesterday that says that while the FCC processes about 95% of the complaints that come in, it takes some sort of enforcement action in only about 9% of them. “The GAO said it was unable to determine why the [other] investigations were closed without action because ‘FCC does not systematically collect these data.'” The FCC uses five separate databases and “about 46,000 paper files” to track complaints, and the GAO said “made it difficult to get answers to basic questions like how long it takes the agency to close an investigation and the total dollar amount it assesses in fines.”

Department Of Education: Student Loan Oversight Is Overrated

Department Of Education: Student Loan Oversight Is Overrated

Remember that whole student loan scandal, where lenders illegally gave gifts to financial aid officers? The Department of Education doesn’t! A damning GAO report claims that the DOE: