No One Has The Power To Refund My Barnes & Noble/GameStop Order

No One Has The Power To Refund My Barnes & Noble/GameStop Order

When you buy a video game from Barnes & Noble online, the order is actually fulfilled by GameStop. A nice little bit of corporate synergy and specialization, right? The problem is that when you make a mistake or something goes wrong with your order, you enter a strange state of e-commerce purgatory, with each retailer claiming that the other is the only one empowered to change or cancel your order. That’s what happened to Patrick, whose order has now lurked in corporate synergy purgatory for an entire month. [More]

GameStop's New Preorder Bonus: Dead Roaches

GameStop's New Preorder Bonus: Dead Roaches

Here’s a horrible Gamestop shopping experience that we never would have expected: a customer bought a few inexpensive used games, got them home, and discovered that they were terribly buggy. And by “buggy,” we mean “the cases were filled with dead roaches and roach eggs.” [More]

GameStop Is Out Of The Game You Want? Order It For In-Store
Pickup, Return 10 Minutes Later

GameStop Is Out Of The Game You Want? Order It For In-Store Pickup, Return 10 Minutes Later

The bad news: the GameStop where Ambyr went to buy a copy of Call of Duty: Black Ops for her husband only had enough copies of the game to fill pre-orders. The good news: In GameStop’s universe, to “pre-order” means that you leave the store that just refused to sell you a game, order that game online, and then return fifteen minutes later. Bad for logic, good for Ambyr. [More]

The New GameStop Rewards Card Isn't Worth Your Time Or Privacy

The New GameStop Rewards Card Isn't Worth Your Time Or Privacy

Last week, we learned that at least one Gamestop employee won’t even sell to you unless you sign up for a rewards card. Why might that be? Reader Dragonfire81 has mysterious inside knowledge, and warns all good Consumerists to stay far, far away from the new rewards program that Gamestop is pushing. [More]

To Sell You A Used Game, This GameStop Requires Your Phone Number

To Sell You A Used Game, This GameStop Requires Your Phone Number

Did you know that GameStop is a membership-only establishment, like a warehouse club? You’re only allowed to shop there if you have their rewards card. I didn’t know that, and neither did Jeff. He tells Consumerist that he foolishly tried to purchase a game, but refused to join the rewards program or give the cashier his phone number. The cashier, in turn, refused to sell anything to him. [More]

Xbox Live Marketplace Card Already Used, Even Though It Was Opened Only Moments Ago

Xbox Live Marketplace Card Already Used, Even Though It Was Opened Only Moments Ago

Tyler says that on four different occasions now, the Xbox Live points and subscription cards he’s bought have been invalid when he redeems them. He had a friend at Gamestop help him out with the invalid subscription card, but he’s stuck with useless paper when it comes to the points cards. [More]

Companies Can Forbid You To Resell Your Software, Court Rules

Companies Can Forbid You To Resell Your Software, Court Rules

A California court has ruled that software makers can forbid buyers from reselling a copy of a program they bought. This is not about people making illegal copies of games, this is about buying a CD with a program on it and not being able to resell that CD. Expect this to go to appeal, but watch out, Gamestop. [More]

GameStop Buys Pre-Owned Website Kongregate

GameStop Buys Pre-Owned Website Kongregate

If you play games on the website Kongregate–its founders say 10 million players stop by every month–then congratulations, you’re about to become GameStop’s new BFF. There’s no word yet on how this will affect the Kongregate community; the site lets people play online games for free, and GameStop says that the its founders will continue to run things for now. If we start seeing offers to pre-order an upcoming online free game, I guess we’ll know the takeover is complete. [More]

Gamestop Suddenly Hates Me, But Doesn't Know Why

Gamestop Suddenly Hates Me, But Doesn't Know Why

Lu seems to have annual run-ins with stubborn gaming retailers. Last year, a simple GameCrazy purchase racked up illicit fees and an apology from the chain’s district manager. This year, he writes that Gamestop decided to just deny an online purchase with no obvious problems. Why? Apparently Gamestop’s system just doesn’t like Lu. [More]

Sick Of Losing Out To GameStop, Best Buy To Accept Video Game Trade-Ins

Sick Of Losing Out To GameStop, Best Buy To Accept Video Game Trade-Ins

With average prices of around $60-$70 for a new title, video games are a pricey prospect, especially for skilled gamers who can finish some games in an afternoon. GameStop and others have capitalized on this buyer’s remorse by buying back used games, the money for which is often spent immediately at that same store. Tired of watching others capitalize on this model, Best Buy has announced a plan to allow customers to trade in their old games. [More]

GameStop Made Me Buy Cables So They Could Test My Xbox Trade In

GameStop Made Me Buy Cables So They Could Test My Xbox Trade In

Jason went into GameStop to trade in his Xbox 360, and experienced something odd. He says they refused to take his trade-in unless he bought new non-HD cables so they could test the system with the non-HD TVs they had in the store. [More]

7-Eleven Will Now Sell You Used Games Along With Slurpees

7-Eleven Will Now Sell You Used Games Along With Slurpees

Likely looking at GameStop’s profit margins and deciding there’s more ways to squeeze money out of customers than by selling questionable hot dogs and Slurpees, 7-Eleven is entering the used games fray. [More]

GameStop Employee: Bosses Didn't Care We Were Selling Games Stolen From Best Buy

GameStop Employee: Bosses Didn't Care We Were Selling Games Stolen From Best Buy

A former GameStop employee and Consumerist reader wrote in to share her story of why she decided to quit her gig as a “Game Advisor” after learning that her store was knowingly reselling video games heisted from the local Best Buy store. [More]

Worst Company In America 2010: Best Buy VS GameStop

Worst Company In America 2010: Best Buy VS GameStop

This one should interest all you gamers out there. Best Buy, Geek Squad and their annoying, stupid optimization service, VS GameStop and their… well, this… and this, and this, oh yeah, there’s this… [More]

Walmart And Best Buy Bail From Video Game Trade-in Market

Walmart And Best Buy Bail From Video Game Trade-in Market

Best Buy and Walmart have backed off on their challenges to GameStop’s used game racket, both shelving their short-lived tests of trade-in kiosks, Industry Gamers reports: [More]

GameStop Tells Me It Doesn't Care It's Violating Merchant Agreement

GameStop Tells Me It Doesn't Care It's Violating Merchant Agreement

Adam tried to buy some games at GameStop by using his credit card, but balked when the clerk demanded he show his ID. He alerted the higher-ups that the denial was a violation of the MasterCard merchant agreement, but the complaint fell on deaf ears. He writes: [More]

Crazy Customer Makes Death Threat In GameStop, Gets Hauled Off By Police

Crazy Customer Makes Death Threat In GameStop, Gets Hauled Off By Police

A man in Michigan grew so angry that GameStop wouldn’t take back his Xbox without a receipt that he threatened to kill someone and went to get something from his vehicle. The GameStop clerk called 911, and “Four Troy police officers, armed with rifles, stormed into [the] Oakland Mall store” and subdued him. He had an illegal stun gun on him but no firearm. [More]

Read Disclaimer Before Taking GameStop Offer

Read Disclaimer Before Taking GameStop Offer

Jeremiah is happy he double-checked a strange GameStop ad that lists games eligible for an offer that lets you trade two games in to get certain new releases for $20 or New Super Mario Bros. Wii for $10.