April has always been pleased with AT&T’s customer service, but a recent experience delighted her so much that she just had to write to us and share the love. She upgraded to the Samsung Galaxy S3 from an iPhone 4S, and was very pleased with the new device, finding it vastly superior to the iPhone. One thing that the Galaxy isn’t better at, though, was staying out of her toilet. Her phone went “splash,” and she didn’t have $600 lying around to replace it. So she wrote to a selection of AT&T executives and made her case. [More]