Ethan emailed us to ask if we’d ever heard of a company charging a 300% restocking fee, and guess what, we hadn’t. Who does that? The authorized dealer Ethan is working with ordered the wrong parts for his Knoll Life chair, and now he’s trying to sidle his way out of treating Ethan fairly. We called Knoll and found out their real return policy, and it’s nothing like what the dealer is telling Ethan.
Cory and his girlfriend moved from New York to North Carolina this summer. They hired Quality Van Lines out of Clifton, NJ to handle the move, but soon regretted the choice: they overcharged him, failed to deliver on promises, and damaged not only his belongings but his car. Cory wants to know what his options are now—and we want readers to know how to avoid hiring companies like Quality Van Lines in the future.
If what this alleged Restoration Hardware employee says is true, the home furnishings chain may have just sacrificed its last remaining claim to distinction—high quality, American-made furniture—in an effort to increase profits. Supposedly, shoppers will see the effect of outsourced furniture through lower prices. RH furniture was always known to be fairly good stuff, if not cheap—can we now expect cheap but not good?
If a store sells you something, and then fails to deliver the product, you should be entitled to a full refund, right? Not so at Furniture Bargains of Calumet City, IL. There, even when they don’t give you the furniture you ordered at all, they’ll take 20% off your refund, at “the manager’s discretion.” Which I guess is just a fancy way of saying, “we feel like robbing you today and the manager said it’s ok.” AJ’s story, inside…
Wow, look at this nice five-piece bedroom set. Only $599! Not bad, especially when the description says it’s normally $1800. Five different pieces—that would fill a bedroom with a lot of cheap class! Now let’s put the fine print filter on it:
Reader Brittney is tired of waiting for Crate & Barrel to deliver her couch, but she thinks it may be her fault that she’s got nothing to sit on because she was too nice. Now she’s wondering what she should do:
The mighty EECB (executive email carpet bomb) has brought justice to West Chester, Ohio, says reader Drew. Drew was mistakenly charged a $60 restocking fee on a defective bookcase. He wrote to us and launched an EECB on IKEA. The results? A very nice apology letter, a full refund and a $25 gift card. Looks like it’s Swedish meatballs for dinner tonight.
If IKEA has a 30% restocking fee on defective items that you tried in vain to assemble (twice) only to decide that you just didn’t want the stupid thing anymore, we couldn’t find any evidence of it on their website. Nevertheless, reader Drew says buying and returning (rather than exchanging) a defective bookcase cost him $60 and a sore back.
Joyce has been waiting since December for IKEA to send her a replacement couch cover. IKEA admitted that the cover had a known defect, but since they were out replacements at the time, they promised to call Joyce a month later when new covers arrived. Joyce gave her information and asked for a reference number, but was told that one wouldn’t be necessary. Wouldn’t that have been nice?
Ordinarily I find “money tricks of millionaires” lists to be sort of annoying and unhelpful, but this one, found on the Dumb Little Man productivity blog, and based on a book called ‘The Millionaire Mind’ by Dr. Thomas J. Stanley, is an exception. It offers one bit of practical advice that I think everyone should at least consider.
One problem with ordering furniture online: you may not get what you saw on the website. Then, when you contact the store to explain that the light wood sitting in your living room is nothing remotely like what you ordered, you might get this response: “I would like to inform you though that we do not state that the wood for this chair is black, although the photo we do have shows that the wood is dark we do not state that it is black.”
A group of three deer attacked a Pittsburgh-area furniture rental store, breaking windows and leaving a trail of hair and blood as they rampaged through the sales floor, says WPXI.
Pottery Barn rescued Reginald’s Christmas gift from the clutches of incompetent delivery people who forgot to hand over all the pieces to his Lawyer’s Bar & Hutch. Reginald was fuming, ready to tell Pottery Barn that he would never shop with them again—but then he spoke to Jim.
Levitz Furniture will close all 76 stores. [Seattle Post-Intelligencer]
Due to bankruptcy and sale to a liquidation company, tomorrow is the last day to redeem any gift cards at Bombay and Bombay Kids furniture stores. After that you will have to make a claim through bankruptcy court to get anything from the gift cards.
La-Z-Boy Inc posted a loss this quarter and said it wouldn’t meet its fiscal 2008 outlook, citing a depressed housing market and the fact that nobody is buying their chairs. [Reuters]
“Most people do not realize that home furniture has a 200% to 400% markup on it. Some has less, but that is where the majority falls. In fact my friend was a furniture industry insider and at the Highpoint show, a furniture company told him to mark up the price of a wall unit by 400%. One wall unit he came back home with for $1800 had a retail price of $6500. So when these big stores advertise in the local papers with 50% off MSRP sales, they could still be doubling their money. Not only that, many stores advertise their sale prices are 50% off MSRP, yet if you dig a little deeper, you might find that they never sold the pieces at MSRP to begin with, so they are really just dropping their price maybe 5 to 10%. Some stores don’t drop their price at all, because they were already at MAP. This means that store really is not having a sale!”