When Fox5 confronted Martha Stewart on the street about tempered glass patio tables branded under her name that have been exploding all over customers since 2000, in some cases causing cuts, bleeding, and scares, she offered only denials and deflections. She said the glass cracked like a windshield, as opposed to the imploding documented in case after case, and said she had never heard of any injuries, despite that Fox5 had a copy of an email sent by her asking her company internally what they were doing about the “shattering” tables. The problem seems to be that the tempered glass table has jagged, rather than smooth, edges, and these grind against the metal frame and weaken the tabletop. A class action suit is in the works. [More]
Lifehacker has 10 neat IKEA hacks. That’s right, toss the manual and start making your own cool Scandinavian-infused furniture mods. In particular, I enjoy the tutorials on making an Allen wrench drill bit and embedding scrap bowls into your counter top. I remember reading one time on the IKEA hacker blog about how you could “make” a couch by binding together a series of the same chairs with plastic ties. That was pushing the bounds a bit, but most of these are straight-up useful, especially if you’re a nerd.
Earlier this week we posted about Cory, a man who had a bad experience with the moving company he hired to schlep his belongings from New York to North Carolina. Now Quality Van Lines has responded with their side of the story.
Cory and his girlfriend moved from New York to North Carolina this summer. They hired Quality Van Lines out of Clifton, NJ to handle the move, but soon regretted the choice: they overcharged him, failed to deliver on promises, and damaged not only his belongings but his car. Cory wants to know what his options are now—and we want readers to know how to avoid hiring companies like Quality Van Lines in the future.
If what this alleged Restoration Hardware employee says is true, the home furnishings chain may have just sacrificed its last remaining claim to distinction—high quality, American-made furniture—in an effort to increase profits. Supposedly, shoppers will see the effect of outsourced furniture through lower prices. RH furniture was always known to be fairly good stuff, if not cheap—can we now expect cheap but not good?
If a store sells you something, and then fails to deliver the product, you should be entitled to a full refund, right? Not so at Furniture Bargains of Calumet City, IL. There, even when they don’t give you the furniture you ordered at all, they’ll take 20% off your refund, at “the manager’s discretion.” Which I guess is just a fancy way of saying, “we feel like robbing you today and the manager said it’s ok.” AJ’s story, inside…
Wow, look at this nice five-piece bedroom set. Only $599! Not bad, especially when the description says it’s normally $1800. Five different pieces—that would fill a bedroom with a lot of cheap class! Now let’s put the fine print filter on it:
Reader Brittney is tired of waiting for Crate & Barrel to deliver her couch, but she thinks it may be her fault that she’s got nothing to sit on because she was too nice. Now she’s wondering what she should do:
The mighty EECB (executive email carpet bomb) has brought justice to West Chester, Ohio, says reader Drew. Drew was mistakenly charged a $60 restocking fee on a defective bookcase. He wrote to us and launched an EECB on IKEA. The results? A very nice apology letter, a full refund and a $25 gift card. Looks like it’s Swedish meatballs for dinner tonight.
If IKEA has a 30% restocking fee on defective items that you tried in vain to assemble (twice) only to decide that you just didn’t want the stupid thing anymore, we couldn’t find any evidence of it on their website. Nevertheless, reader Drew says buying and returning (rather than exchanging) a defective bookcase cost him $60 and a sore back.
Joyce has been waiting since December for IKEA to send her a replacement couch cover. IKEA admitted that the cover had a known defect, but since they were out replacements at the time, they promised to call Joyce a month later when new covers arrived. Joyce gave her information and asked for a reference number, but was told that one wouldn’t be necessary. Wouldn’t that have been nice?
Ordinarily I find “money tricks of millionaires” lists to be sort of annoying and unhelpful, but this one, found on the Dumb Little Man productivity blog, and based on a book called ‘The Millionaire Mind’ by Dr. Thomas J. Stanley, is an exception. It offers one bit of practical advice that I think everyone should at least consider.
One problem with ordering furniture online: you may not get what you saw on the website. Then, when you contact the store to explain that the light wood sitting in your living room is nothing remotely like what you ordered, you might get this response: “I would like to inform you though that we do not state that the wood for this chair is black, although the photo we do have shows that the wood is dark we do not state that it is black.”
A group of three deer attacked a Pittsburgh-area furniture rental store, breaking windows and leaving a trail of hair and blood as they rampaged through the sales floor, says WPXI.
Pottery Barn rescued Reginald’s Christmas gift from the clutches of incompetent delivery people who forgot to hand over all the pieces to his Lawyer’s Bar & Hutch. Reginald was fuming, ready to tell Pottery Barn that he would never shop with them again—but then he spoke to Jim.
Levitz Furniture will close all 76 stores. [Seattle Post-Intelligencer]