Funai Finally Answers The Phone, Offers Refund For Dead 5-Month-Old TV

Funai Finally Answers The Phone, Offers Refund For Dead 5-Month-Old TV

Thanks to their own determination and a tip from a fellow Consumerist reader, Tavie and Gina have finally found someone at Funai willing to not only answer the phone, but grant them a refund for their Sylvania television that died after only a few months of use. The amount of effort needed to get this result is a little disheartening, but we’re thrilled at the happy ending, and we now have helpful information for other customers who encounter problems with Funai.

Funai Knows TV Broke Under Warranty, Hopes You Go Away

Funai Knows TV Broke Under Warranty, Hopes You Go Away

Back in February, Funai put a Consumerist reader on hold for two and a half hours before telling him that there was nothing they could do about selling him the entirely wrong DTV converter box. Now Funai has decided to head those long hold times off at the pass, and their warranty division has stopped answering the phone entirely.