Back in February, Funai put a Consumerist reader on hold for two and a half hours before telling him that there was nothing they could do about selling him the entirely wrong DTV converter box. Now Funai has decided to head those long hold times off at the pass, and their warranty division has stopped answering the phone entirely.
funai corporation
2 Hrs, 25 Min On Hold Just To Get A Busted DTV Converter
By 2.26.09
All told, reader Sam sat on hold with the Fuai Corporation for 2 hours and 25 minutes only to end up with a DTV box with a busted-up face that didn’t even have the analog pass-through feature he paid for. That could be a problem if he still wants to watch his local PBS affiliate station…
