Amid allegations that FTD jacked up the price on flowers being sold through a Groupon promotion, both companies are offering a refund to peeved customers. [More]
Reader Greg is not thrilled with FTD’s offer of $10 off the flowers that were not delivered for Mother’s Day. Why? $10 doesn’t even cover the $18.99 in shipping and fees he was charged. [More]
On Valentine’s Day, we are expected to show loved ones how much they mean to us by giving them dead plants. For extra style points, we pay strangers to bring these dead plants to the recipient for us. However, on designated flower-giving holidays, the extra demand means that florists can really screw up. Here is this year’s crop of Valentine’s Day flower failures from the Consumerist Garden of Discontent. [More]
Ryan sent his father flowers last December through FTD.com but they never arrived. Ryan apparently forgot to give his father’s apartment number to FTD, and when UPS tried calling FTD for delivery instructions, rather than ask Ryan to clarify the address, FTD instead told UPS to chuck the flowers. None of this was apparently worth mentioning to Ryan, who just recently learned that his gift was never delivered.
Online florist FTD.com, “the world’s oldest floral services organization,” told reader Sean that they were out of roses. Sean had ordered a flower arrangement for his wife to celebrate their sixth anniversary. When he presciently called on the day of the anniversary to verify that his order had been received and processed, Sean was told that his flowers were not available, but not to worry, since FTD still had five minutes to deliver his arrangement. Puzzled, Sean instead tried to order a simple bouquet of roses. He writes:
We received several emails directing us to posts at Yahoo Shopping accusing FTD.com of making every mistake possible, such as delivering flowers before Valentine’s, not delivering flowers at all, and delivering dead flowers. FTD has a “Good As Gold” guarantee that states: “We guarantee fresh, beautiful floral arrangements and plants that will last at least seven days.” What could possibly go wrong?