Stop the Cap! says:

Frontier offers different pricing across several promotions, ranging from $19.99-$49.99. The lower priced tiers correspond with service contracts that require multi-year commitments, with a substantial penalty for early cancellation. They also charge a monthly modem rental fee (MRF) of $3.99. In some areas this fee is levied even if you wish to use your own DSL modem. Since this fee is universally imposed in many areas, its cost has been included in the price breakdown. Excluded from the review are additional taxes, surcharges, and fees which are imposed by various taxing authorities but are outside of Frontier’s control.

Your Monthly Price Per GB Frontier Pays Per GB
$49.99 + $3.99 MRF $10.80 less than 10c

Even with a multi-year contract, Frontier's customers are paying at least $4.00 per gigabyte. Stop the Cap says that at the highest rate, a Frontier customer who respected the cap would be shelling out $43.20 to watch a typical high definition movie. Of course, as far as we know Frontier hasn't said that they will be charging overages at this rate, but, as these numbers show, it does seem to be a very low bar at which to set "reasonable use."

Perhaps even sillier than its actual policy is Fronteir's attempt to justify the download cap. DSL reports links to a positively weird page on Frontier's website where it describes the 5 GB that its customers receive. Don't worry, "all you e-mail gurus, photography enthusiasts, gamers, and music aficionados," Frontier says, you can send 500,000 e-mails or send 1,750—2,500 High Resolution (6 megapixel) Photos, yadda, yadda, with your "FREE 5GB of Internet Usage." Free? Really?

Frontier Imposes 5 GB Cap For DSL [DSL Reports]
Frontier: Now With Prices Up To $10.80 Per Gigabyte, Limit Five GB [Stop The Gap] (Thanks, Bill!)
Residential Internet Acceptable Use Policy [Frontier]
FREE 5GB of Internet Usage [Frontier]

If your flight is canceled or you're given a wrong connection, the airline might have to put you on another flight for free, even if it's on another airline. Airfarewatchdog blog has put together a handy table to help you tell which airlines follow these procedures, and to what degree. They also have links to the contracts of carriage for the airlines that have them posted online. Handy to check if you're covered before booking, and also good to print out and bring with you to the airport just in case you need to invoke your rights and the airline employee has forgotten their own policies.

Rule 240 Revisited [Airfarewatchdog Blog]

Now that the airline with the fuzzy animals on their planes has also declared bankruptcy, you might be in the same position as reader Scott. Scott had Frontier cancel his flight and send him an email with a link to get a refund. While it's nice that Frontier made the refund option easy, a refund doesn't get Scott any closer to his destination, and a second ticket would cost Scott a bit more than he initially paid. Thanks to a little bit of research and 35 minutes on the phone, Scott was able to get Frontier to rebook him on a different airline. Find out how, inside.

I thought that you guys might be interested in this. In April, we booked a flight to Missoula, MT for June on Frontier Airlines. Now, we get this e-mail telling us that the service from Denver to Missoula has been canceled. Note, the e-mail offers a weblink where you can get a refund.

Here's the problem. First, most travelers (including myself) don't want a refund for a flight ticket, they want to get to their destination. Second, I checked the "Contract of Carriage" (http://www.frontierairlines.com/frontier/pdf/Contract_of_Carriage.pdf) which includes Rule 240 that lists the policy for flights that have been discontinued. The hierarchy of options for a traveler is: 1) get another flight on Frontier, 2) get a similar flight on another airline or 3) get a refund.

Seems like Frontier was trying to avoid having to rebook thousands of passengers on other airlines by simply providing a refund. For most goods and services refunds are fine, but airline tickets rise in price as the travel date gets closer. I searched for comparable flights and found that the cheapest ticket I could get was 75% more than what I paid in April.

Anyway, the e-mail also indicated that "should I need to contact customer service" I could call the 800 number. There was NO mention of possible rebooking. Of course I called the number, held for about 18 minutes then actually talked to a person! After another 35 minutes I was rebooked on United. No complaints there. However, I think that most people will simply click the e-mail, get a refund and be forced to pay exorbitant fees for late fares. I think this is pretty tricky by Frontier. They should have at least mentioned the fact that the flights could be rebooked.

Nice one, Scott. The airline provided the solution most advantageous to them and least helpful to you and you got what you wanted by being informed, proactive, and polite. And it just took half an hour! Having problems with any of the many failing airlines? If Scott's approach doesn't work for you, you can check out some different tactics here.

(photo: ATIS547)

Here's his full story:

Recently I purchased a ticket from Farmington NM to Houston Texas on Frontier airlines (which connects through Denver for a total of 4 'segments').
 
I did not make the flight - but when I tried to rebook the flight (and pay the change fee), the airline says I flew to Denver using 1 of the segments. I assured the booking agent that I had not flown and would know if I had done so, but after being put on hold several times for what felt like an eternity, the booking agent insisted that I had actually flown on the flight (and insinuated that I was lying). Upon my persistence, she suggested I call "customer relations" in Denver.
 
I did so, but now several calls to the airline have not resolved the situation.
 
"Mary" from Frontier Airlines "customer relations" keeps promising to get the flight logs (to see if I was actually on the plane I suppose) and get back to me - but after weeks and several calls, she never actually gets the logs (she blames this on their 'subsdiary') and doesn't seem to be able to do anything to resolve the situation.
 
It this day of TSA and "enhanced security," there is no reason - whatsoever - for the airlines not to know who has flown and who has not. I did not give my ticket to anyone and no one else even knew I wa flying, so I highly doubt someone pretended to me. If they would ever actually check their logs, this would be resolved.
 
I think they are just "waiting me out."
Matthew

When we called Frontier customer service, my mom explained the situation, and the operator confirmed that this indeed was the case, as it was not an emergency. She said that it was unlikely, but that she would ask her supervisor if my mom would like her to do so. The operator came back on the phone, with the surprising good news that they had waived it. Her response was the supervisor had said "with students and families these things sometimes happen and can't be avoided."

It was a great gesture on their part, and something that will be remembered in the future. It was a good judgment by the supervisor, and also considering that the reservation was so far in the future. Thanks Frontier, it's an appreciated savings so a family can spend some time together.

(Photo: ATIS547)

According to Julie's daughter, the Frontier flight attendant who booted Julie from the plane claimed that the Jack Russell Terrier "was a safety hazard for the other passengers."

"I had to go the parking lot and cry, I didn't know what to do," Fishback said. "They were rude, they didn't accommodate me ... it was just a dreadful experience."

Tired of fighting, she turned around and went home.

"I think these people just don't care," Fishback said. "No one is held accountable for their actions."

Frontier spokesman Joe Hodas apologized Monday for what happened.

"Our goal is to make sure that when people fly, 100 percent of our customers are happy with the experience," he said. "Obviously, with Mrs. Fishback, we missed the mark."

Before Nov. 5, Frontier flights didn't allow pets to be carried on at all, Hodas said, so the rules are still fairly new to everyone. He didn't know exactly how the mistake was made, but said the employee who originally checked the case might have either mismeasured it or just "eyeballed" it and thought it was OK.

Grandmother stuck at home on Christmas [Longmont Times-Call]
(Photo: Ty Holland)

"No plan is guaranteed to trump Mother Nature," said John Kinney, DIA's deputy aviation manager. "But had we had the equipment lineup and the changes we're talking about in place (last winter), we likely would've had less than a 10-hour closure."

The airport says it simply didn't have the manpower, or the equipment to keep the runways clear, says MSNBC. Last year, 4,000 flights into and out of Denver were canceled due to weather. The airport blames post-9/11 budget cuts for the lack of manpower and equipment.

"There were a variety of dynamics going on . . . and the dots weren't connected," DIA's Kinney said. "In the post-9/11 environment, uncertainty reigned. Fiscal conservation was paramount, and we had had mild winters. We were lulled into a false sense (of security). We didn't feel it was an issue that needed to be addressed, given the very limited financial resources available."

DIA aims for no meltdown this winter [MSNBC]
(Photo:fortes)

Eventually, some frantic calls from the Denver airport (warning the flight that they were approaching at twice the allowed speed) woke the pilots.

We don't know who the pilots were or what airline they were flying with because they come through NASA's Aviation Safety Reporting System, which allows crew members to report incidents anonymously.

The report does mention that the airplane was an Airbus A319, which is flown by Frontier Airlines and United Airlines. From the Associated Press:

United spokeswoman Megan McCarthy told the Rocky Mountain News, which first reported the incident, that United did not fly a "red-eye" between the two cities at the time and it had no reports of that incident.

Frontier spokesman Joe Hodas told the newspaper the airline had a "red-eye" flight at the time but could not find a report of the incident.

Federal Aviation Administration officials did not return a message.

The narrative in the report had this statement: "Last 45 mins of flt [flight] I fell asleep and so did the FO [first officer]."

The captain noted the plane was about 60 miles away from Denver International Airport and was approaching a point where it was to begin its descent when he woke up.

The plane was at 35,000 feet, much higher than required, and was going 608 mph, instead of the required 287 mph, for that point in the flight.

"I woke up, why I don't know, and heard frantic calls from ATC [air traffic control] ... I answered ATC and abided by all instructions to get down. Woke FO [first officer] up," according to the report.

He spiraled the jet to a lower altitude as ordered and landed "with no further incidents."

Who flew? Both pilots slept on Baltimore to Denver red-eye [Seattle Times]
(Photo:as737700)

"August 21, 2007

Last month I booked tickets for me and my wife on Expedia for air travel later this week as follows: Continental First Class (refundable) EWR-DEN/ Frontier Coach (non-refundable) DEN-LAS / Continental First Class (refundable) LAS-EWR for later this week. My wife injured her back so I called your toll-free number to cancel the reservation. The representative with whom I spoke told me that I would have a credit of $3,063.78 on Frontier Airlines, since they were the "validating carrier" (carrier who issued the tickets) and that my refundable first class tickets had become non-refundable...."

I would have assumed that Continental would have issued my tickets since they were the originating carrier and made up the majority of the cost and the travel - and since I live on the East Coast, a Frontier credit doesn't really do me any good. Whenever I have booked travel in the past, the carrier on the first leg has been the carrier who issues the tickets. Furthermore, I was shocked to learn that the refundable portion of my trip had become non-refundable.

I then asked to speak with a supervisor who told me that the determination of which carrier will serve as the validating carrier is "up to the airlines" and that Expedia has nothing to do with it and does not know before the ticket is issued who that carrier will be. She added that in Expedia's rules and regulations it states that when you book through Expedia, the entire itinerary is subject to the most restrictive ticket's restrictions, so since my coach Frontier tickets were non-refundable, so was the whole itinerary - including the expensive first class normally refundable tickets. I have never heard of this policy before from any travel booking service.

When I asked to speak to that supervisor's supervisor, I was hung up on.

I then called your Corporate Headquarters and the receptionist gave me the number of your Corporate Customer Service Department. The first woman I spoke with was defensive and repeatedly said that there was language in the fine print on the web site entitling Expedia to do what it's doing. I asked to speak with her supervisor and was transferred to Martin, who was very friendly and sympathetic. He explained that Expedia chooses the validating carrier based on the carrier's commission structure and that Frontier's commissions to travel agents are higher than Continental's, so that's why Frontier issued the tickets.

So, contrary to what I had been told by three other representatives of your company, not only does your company know who the validating carrier will be but chooses the validating carrier based on its commission structure.

I have the following problems with your policies and actions:

1. It is not clearly stated that the carrier who issues the tickets is up to Expedia and may not be the originating carrier. And that this is entirely in your interest and not the consumer's. And this goes against what most consumers would reasonably expect when booking their tickets.

2. That you turn refundable tickets into non-refundable tickets if those refundable tickets are part of an itinerary with non-refundable tickets. You don't make this policy clear to consumers and it makes no sense. I can only assume it is because you can make more money with this arrangement.

3. That your customer service agents were defensive, unhelpful and repeatedly misinformed me by stating that Expedia has no control over which airline issues the tickets booked through the site.

I would like you to do the following:

1. Either refund my money or give me a credit for the full amount that I can use on Continental Airlines.

2. Make your policies clearer so that other consumers don't go through what I went through. If I knew then what I know now (and still wanted to use your service) I would have booked the Frontier segment separately.

I am very disappointed with the way you treated me and these customer-unfriendly practices. I hope that you will rectify this immediately.

Regards,

Jonathan R. Teller

cc: Ben Popken, Editor - Consumerist.com

Rule 240 refers to the "conditions of carriage" which specify the circumstances in which you're entitled to airline compensation.

You can get meal vouchers, a hotel room, be booked on a substitute flight, or be given a full or partial refund. MY Travel Rights says to first familiarize yourself with Rule 240:

Many airline ticket agents do not know these policies, so you should be the expert.

Be polite but very firm about your rights under Rule 240. You'll win most battles at ticket counters when you say the phrase "Rule 240" and show the agent your printed copy of the airline's policies. However, don't hesitate to keep going up the chain to supervisors if you're not satisfied.

Note that these rules are precluded by weather, war or other events outside the airline's control. But they're all good for things like scheduling snafus, mechanical failure, and general incompetence.

Before your next flight, print out a copy of the airline's Rule 240. We've got them posted inside for many major American airlines.

(Photo: ten1602)

Quick jump to an airline:

America West
American Airlines
Continental
Delta
Frontier Airlines
Hawaiian Airlines
Northwest Airlines
Southwest Airlines
United Airlines
US Airways

America West

A SCHEDULE IRREGULARITY is any of the following that occurs on the date of departure:

Delay in scheduled departure or arrival of an America West flight resulting in misconnection,

Flight cancellation

Omission of a scheduled stop

4 hour or more delay or interruption in the scheduled operation of an America West flight

The substitution of equipment

Schedule changes which require rerouting of a passenger at departure time because notice had not been given prior to the passenger's arrival for check-in on the original flight.

LIABILITY: Except to the extent provided in the rule, America West shall not be liable for failing to operate any flight according to schedule or for changing the schedule or type of equipment used on any flight with or without notice to the passenger.

DELAY, MISCONNECTION, or CANCELLATION: To the extent possible, America West will provide onward transportation to passengers delayed or misconnected due to schedule irregularities or cancellations of flights or service, at no additional cost to the passenger. If the delay is caused by America West, America West will transport the passenger without stopover on the next available flight in the same or higher class service, at no additional cost to the passenger. If America West is unable to provide onward transportation acceptable to the passenger, America West, with concurrence of the passenger, will arrange for transportation on another carrier or combination of carriers with whom America West has agreements for such transportation. The passenger will be transported without stopover in its (their) next flight(s), in the same or higher class of service at no additional cost to the passenger. If space is only available and used on an American West flight(s) in a lower class service acceptable to the passenger, America West will provide a refund of the difference. If the delay or misconnection is caused by an airline other than America West, America West in combination with the other carrier will transport the passenger on the next available flight, in the same class of service, at no additional cost to the passenger. If America West is unable to arrange alternate air transportation acceptable to the passenger, America West shall refund the unused flight coupon(s).

American Airlines

SCHEDULE IRREGULARITY

American Airlines defines a schedule irregularity as:

A delay in the departure or arrival of an American Airlines flight that results in a misconnection, or

A flight cancellation or omission of a scheduled stop, or any other delay or interruption of an American Airlines flight, or

A substitution of equipment to a different class of service, or

A schedule change that requires you to be rerouted.

If your flight is delayed, cancelled or you miss a connecting American Airlines flight, due to a schedule irregularity

1.American Airlines must confirm you on their next flight (on which space is available) at no additional cost.

2.If there is an alternate American Airlines flight that will arrive at your destination earlier than the alternate you have been offered, you have the right to be confirmed on this American Airlines flight at no additional cost, even if first class space is all that is available.

3.If the alternate American Airlines flight is not acceptable to you, you have the right to be confirmed on the flight of a different airline at no additional cost.

4.If there is an alternate "different airline" flight that will arrive at your destination earlier than any alternate flight you have been offered, you have the right to be confirmed on this flight at no additional cost, even if first class space is all that is available.
5.If no alternate flight (on American Airlines or a "different airline") is acceptable to you, American Airlines must refund your money - even if you have a non-refundable ticket.

Note: Instead of offering refunds, airline agents often times will tell the passenger to keep their ticket and when they are ready to travel again, the airline will rewrite the ticket and waive any change fees. While it may sound generous, I recommend you reject any such offers. A year is a long time and a lot can happen. Why have an airline ticket that you could lose or possibly not use? I prefer to get a full refund and when I fly again, I will buy another ticket.

If your American Airlines flight delay, cancellation or misconnection is not due to a Schedule Irregularity, it is due to a Force Majeure Event.

FORCE MAJEURE EVENT

American Airlines defines a Force Majeure event as:

Any conditions beyond American Airlines' control, including weather, acts of God, riots, civil commotion, wars, hostilities, strikes, labor-related disputes, government regulation, shortage of labor or fuel, or other facts not foreseen by American Airlines.

If your flight is delayed, cancelled, or you miss a connection to an American Airlines flight due to a Force Majeure Event (and this includes weather), American Airlines' only obligation is to refund your ticket.

AMENITIES

American Airlines for hotel accommodations only when you are on an American Airlines flight that is diverted to an unscheduled point and the delay at this point is expected to exceed 4 hours, between the hours of 10:00 p.m. and 6:00 a.m..

Hotel accommodations will not be furnished if this delay is at your home city, or in some cases where the airline is landing at a nearby airport or city. Rule 240 states that American Airlines may provide amenities as they feel are necessary to maintain the safety and welfare of certain passengers such as invalids, senior citizens, unaccompanied minors, etc.

Continental

SCHEDULE IRREGULARITY Any of the following irregularities: Delay in scheduled departure or arrival of a carrier's flight resulting in a misconnection, or Flight cancellation, omission of a scheduled stop, or any other delay or interruption in the scheduled operation of a carrier's flight, or Substitution of equipment of a different class of service, or Schedule changes which require rerouting of the passenger at departure time of the original flight.

When a passenger will be delayed because of a schedule irregularity caused by Continental Airlines. Continental Airlines will use its best efforts to arrange onward transportation over its own lines in the same class of service at no additional cost to the passenger. If space is available on Continental Airlines flight(s) in a different class of service acceptable to the passenger, such flight(s) will be used at no additional cost to the passenger only if the flight(s) provide an earlier arrival at the passenger's destination. At the passenger's request, provided that the tariff covering the original transportation permits routing via the carrier which will transport the passenger, Continental Airlines will accommodate the customer on the same class of service on the next available flight on another carrier, or combinations of carriers, if the length of the delay to the passenger's destination exceeds 2 hours.

AMENITIES / SERVICE FOR DELAYED PASSENGERS Lodging: The passenger will be provided one night's lodging, or a maximum allowance for one night's lodging as established by each location, when a Continental Airlines flight on which the passenger is being transported is diverted to an unscheduled point and the delay at such point is expected to exceed 4 hours during the period 10:00 p.m. to 6:00 a.m. Exception: Hotel accommodations will not be furnished: To a passenger whose trip is interrupted at a city which is his/her permanent domicile or, When such interruption is due to local or destination weather conditions or air traffic control delays. When the destination designated ;and the flight on which the passenger is on the passenger's ticket is...

being transported.................. is diverted to:

Baltimore...................Washington Dulles Airport

Baltimore...................Washington National Airport

Burbank.....................Los Angeles / Ontario

Chicago O'Hare...........Chicago Midway

Colorado Springs............Denver

Ft. Lauderdale................Miami

Houston Hobby...........Houston Intercontinental

Los Angeles...............Ontario / Burbank

Oakland.....................San Francisco / San Jose

Newark......................New York LGA or JFK

New York...................Newark New York

JFK..........................New York LGA

San Francisco.............San Jose / Oakland

San Jose....................San Francisco / Oakland

Washington Dulles.......Washington National

Washington National.....Baltimore / Washington Dulles

Meals: Passengers will be provided one meal, per passenger, if the delay caused by Continental Airlines to the passenger under this rule will extend beyond normal meal hours. When lodging is furnished in accordance with above, passengers may be provided up to two meals. Ground Transportation: When lodging is furnished in accordance with above and ground transportation is not furnished by the hotel, Continental Airlines will provide ground transportation via public conveyance. Communication: Continental Airlines will provide one 3-minute long distance telephone call when the delay caused by Continental under this rule is expected to exceed two hours. Continental Airlines will provide such amenities as are necessary to maintain the safety and/or welfare of certain passengers such as qualified handicapped individuals, unaccompanied children, or the elderly .

Delta

Rule 240 applies to All Delta Air Lines flight delays, cancellations or misconnections are as a result of a

1.Schedule Irregularity, or 2.A Force Majeure Event.

SCHEDULE IRREGULARITY

Delta Air Lines defines a schedule irregularity as:

A delay in the departure or arrival of a Delta Air Lines flight that results in a misconnection, or A flight cancellation or omission of a scheduled stop, or any other delay or interruption of a Delta Air Lines flight, or A substitution of equipment to a different class of service, or A schedule change that requires you to be rerouted.

If your flight is delayed, cancelled or you miss a connecting Delta Air Lines flight, due to a schedule irregularity &

1.Delta Air Lines must confirm you on their next flight (on which space is available) at no additional cost. 2.If there is an alternate Delta Air flight that will arrive at your destination earlier than the alternate you have been offered, you have the right to be confirmed on this Delta Air Lines' flight at no additional cost, even if first class space is all that is available. 3.If the alternate Delta Air Lines flight is not acceptable to you, you have the right to be confirmed on the flight of a different airline at no additional cost. 4.If there is an alternate "different airline" flight that will arrive at your destination earlier than any alternate flight you have been offered, you have the right to be confirmed on this flight at no additional cost, even if first class space is all that is available. 5.If no alternate flight (on Delta Air Lines or a "different airline") is acceptable to you, Delta Air Lines must refund your money - even if you have a non-refundable ticket.

FORCE MAJEURE EVENT

Delta Air Lines defines a force majeure event as:

Any conditions beyond Delta Air Lines' control, including weather, acts of God, civil commotion, wars, hostilities, strikes, labor-related disputes, government regulation, shortage of labor or fuel, or other facts not foreseen by Delta Air Lines.

If your flight is delayed, cancelled, or you miss a connection to a Delta Air Lines flight due to a Force Majeure Event (and this includes weather), Delta Air Lines' only obligation is to refund your ticket. Delta Air Lines will probably try to reroute you to an alternate flight, but according to Rule 240, they are not required to do this.

AMENITIES

First Class Passengers: If you have been delayed 2 hours or more due to a flight delay or cancellation, Delta Air Lines will provide you with one 3-minute phone call within the Continental U.S. If the delay exceeds 4 hours, Delta Air Lines will provide you with meals at the appropriate times (not to exceed 24 hours). If the delay is expected to exceed 4 hours between the hours of 10:00 p.m. through 6:00 a.m., Delta Air Lines will provide hotel accommodations and transportation between the airport and hotel (some exceptions).

Business Class and Coach Passengers: If you have been delayed 2 hours or more due to a flight delay or cancellation, Delta Air Lines will provide you with one 3-minute phone call within the Continental U.S. If the delay is expected to exceed 4 hours between the hours of 10:00 p.m. and 6:00 a.m., Delta Airlines will provide hotel accommodations and transportation between the airport and hotel (some exceptions).

If you are delayed because of a misconnection from a Delta Air Lines flight to a Delta Air Lines flight, and the delay is expected to exceed 4 hours between the hours of 10:00 p.m. and 6:00 a.m., Delta Air Lines will provide hotel accommodations provided alternate transportation is not available and you missed the last flight of the day. You are required to standby for all Delta Air Lines flights through the last flight of the day.

The amenities listed above do not apply, if your delay is due to weather conditions unless you are a connecting passenger or if you are deplaned at a point other than your origin, destination and/or stopover point.

Delta Air Lines may provide amenities as they feel are necessary to maintain the safety and welfare of certain passengers such as invalids, senior citizens, unaccompanied minors, etc..

Frontier Airlines

A. General

The provisions of this rule apply to the passenger who has a ticket or conjunctive tickets and a confirmed reservation on a flight, which he/she does not use for one of the reasons named below

B. Definitions For the purpose of this rule, the following terms have the meaning indicated below:

1. Stop over - a deliberate interruption in excess of four hours of the passenger's journey, as agreed to in advance by Frontier and the passenger, at a point between the place of departure and the place of destination,

2. Connecting Point - a point to which a passenger holds or held confirmed space on a Frontier flight and out of which the passenger holds or held confirmed space on a Frontier or other carrier's flight. All airports through which a city is served by any carrier shall be deemed to a single connecting point when the receiving carrier has confirmed reservations to the delivering carrier

3. Misconnection - occurs at a connecting point when a passenger holding confirmed space is unable to use such confirmed space because the delivering carrier was unable to deliver him/her to the connecting point in time to connect with the receiving carrier's flight NOTE: The same rules regarding delivering and receiving carrier responsibility apply at the subsequent points of misconnection as would apply to the point of original misconnection,

4. Outbound flight - the flight on which the passenger originally held Confirmed space beyond the point where the scheduled irregularity or failure to carry occurs,

5. Schedule Irregularity -any of the following irregularities occurring on date of departure a Delay in scheduled departure or arrival of a Frontier flight resulting In misconnection, or

b. fight cancellation, omission of a scheduled stop, or a hour or mare delay/interruption In the schedule operation of a Frontier fight, or

c. substitution of equipment or a different class of service, or

d schedule changes, which require rerouting of a passenger at departure time because prior notice of such schedule change had not been given such passenger prior to the passenger's arriving at the airport for check-In on the original fight

C. Schedule Irregularity

When a passenger will be delayed because of a schedule irregularity (or a carrier cancels the passenger s reservation according to Rule 135 section l)

Liability

Except to the extent provided In this rule, Frontier shall not be liable for failure to operate any fight according to schedule or for changing the schedule or type of equipment used on any fight, with or without notice to the passenger.

Delay, Misconnection or Cancellation

To the extent possible, Frontier will provide onward transportation to passengers delayed or misconnected due to schedule Irregularities or cancellation of fights or service If the delay or misconnection is caused by Frontier, Frontier will transport the passenger without stopover on Its next available fight in the same or higher class of service, at no additional cost to the passenger If Frontier is unable to provide onward transportation, Frontier will arrange for the transportation on another carrier or combination of carriers with whom Frontier has agreements for such transportation. The passenger will be transported on its (their) next available fight(s), in the same or higher class of service at no additional cost to the passenger. Frontier In combination with any other carrier will transport the passenger on the next available flight. In the same class of service, at no additional cost to the passenger.

b. If Frontier Is unable to arrange alternate air transportation acceptable to the passenger, Frontier shall refund the unused flight coupon(s) in accordance with Rule 260.

c. Frontier shall have no obligation to accept another carrier's ticket, which does not reflect a confirmed reservation on Frontier, unless the Issuing carrier reissued the ticket for any changes In routing. In the event such carrier is not able to do so; Frontier reserves the right to reroute passengers only over its own lines between the points named on the original ticket.

D. Schedule Change When a passenger will be delayed because of a change In Frontier's schedule, Frontier will arrange to: 1. Transport the passenger over its own lines to the destination, next stopover point or transfer point shown on Its portion of the ticket, without stopover and at no additional cost to the passenger.

2. When Frontier's schedule change results in the cancellation of all Frontier service between two cities, Frontier will reroute passengers holding confirmed ticketed reservation between such cities, over the lines of another carrier or combination of carriers with whom Frontier has agreements for such transportation, at no additional cost to the passenger.

3. Refund in accordance with Rule 260.

E. Amenities/Service for Delayed Passengers 1. Lodging Passengers will be provided one night's lodging, or a maximum amount for one night's lodging as established by each location, when a Frontier flight on which the passenger is being transported is: a. diverted to an unscheduled point, the delay at which is expected to exceed 4 hours,

b. due to the passenger's flight arriving late, he/she missed the connecting flight and alternate transportation is not available until after 6:00 a.m. the next day.

2. EXCEPTIONS: Hotel accommodations will not be furnished:

a. to a passenger whose trip Is Interrupted at a city which is his/her origin point, destination point, stopover point, or permanent domicile, or

b. hotel accommodations will not be furnished to a passenger whose trip is interrupted at any point when such Interruption Is due to local or destination weather conditions or any traffic control delays.

3. Ground Transportation

Any ground transportation provided will be via public conveyance.

When the delay is In excess of four hours a meal voucher may be provided.

4. Communications

When the delay Is In excess of 4 hours, one 3-minute long distance telephone call may be made on one of the Frontier phone lines, and one message via the carrier's internal communications system may be sent.

5. Extraordinary Circumstances

Frontier will provide such amenities as It deems reasonably necessary to maintain the safety and/or welfare of certain passengers such as those physically challenged, unaccompanied children, the elderly or others to whom such amenities will be furnished consistent with special needs or circumstances.

6. Carriers in Default

Frontier will not accept for any purpose under this rule passenger tickets or related transportation documents issued by any carrier which is in substantial default of its interline obligations or which voluntarily or Involuntarily has become the subject of bankruptcy proceedings (the defaulting carrier). EXCEPTION: Tickets issued by the defaulting carrier or its sales agent prior to the default, will be accepted solely for transportation over the lines of Frontier, provided such tickets were issued by such defaulting carrier In its capacity as agent for Frontier and specified transportation via Frontier. When tickets are accepted, no adjustments in fare will be made which would require Frontier to refund money to the passenger. 7. Strike/Work Stoppage In the event of a strike, which causes any cancellation or suspension of operation on any other carrier, the provisions of this rule will not apply with respect to passengers holding tickets for transportation on that carrier.

Hawaiian Airlines

FLIGHT DELAYS/CANCELLATIONS (CONFIRMED PASSENGERS)

A) GENERAL

The provisions of this rule apply to a passenger who has a ticket and a confirmed reservation on a flight which he/she does not use for one of the reasons named below.

HA will make every attempt to notify passengers of any flight delays, cancellations or diversions as soon as any decision to make such a change is confirmed. On the day of departure, in either the airport or onboard the aircraft, HA employees will update passengers at minimum every twenty (20) minutes on the status of the flight.

B) DEFINITIONS

For the purpose of this rule, the following terms have the meaning indicated below:

1) Comparable air transportation means transportation provided by air carriers or foreign air carriers holding certificates of public convenience and necessity, or foreign permits.

2) Connecting point means a point to which a passenger holds or held confirmed space on a flight of one carrier and out of which the passenger holds or held confirmed space on a flight of the same or another carrier. All airports through which a city is served by any carrier will be deemed to be a single connecting point when the receiving carrier has confirmed reservations to the delivering carrier.

3) Delivering carrier means a carrier on whose flight a passenger holds or held confirmed space to a connecting point.

4) Misconnection occurs at a connecting point when a passenger holding confirmed space on an original receiving carrier is unable to use such confirmed space because the delivering carrier was unable to deliver him/her to the connecting point in time to connect with the receiving carrier's flight.

NOTE: The same rules regarding delivering and receiving carrier responsibility apply at the subsequent point(s) of misconnection as would apply at the point of original misconnection.

5) New receiving carrier(s) means a carrier or combination of connecting carriers, other than the original receiving carrier(s), operating between the point of misconnnection and the destination or next point of stopover or connecting point shown on the passenger's ticket, on whose flight a passenger is transported from the connecting point.

6) Original receiving carrier(s) means a carrier or combination of connecting carriers on whose flight(s) a passenger originally held or holds confirmed space from a connecting point to a destination, next stopover or connecting point.

7) Outbound flight means the flight on which a passenger originally held confirmed space beyond the point where the schedule irregularity or failure to carry occurs.

8) Schedule irregularity means any of the following irregularities:

i) Delay in scheduled departure or arrival of a carrier's flight resulting in a misconnection, or

ii) Flight cancellation, omission of a scheduled stop, or any other delay or interruption in the scheduled operation of a carrier's flight, or

iii) Substitution of equipment of a different class of service, or

iv) Schedule changes which require rerouting of passenger at departure time of the original flight.

C) SCHEDULE IRREGULARITY

When a passenger will be delayed because of a schedule irregularity or a carrier cancels the passenger's reservation according to Rule 135 (Cancellation of Reservations).

1) Any carrier causing such delay or in the case of a misconnection, the original receiving carrier(s) will transport the passenger without stopover on its (their) next flight on which space is available in the same class of service as the passenger's original outbound flight at no additional cost to the passenger. If space is available on a flight(s) of a different class of service acceptable to the passenger, such flight(s) will be used without stopover at no additional cost to the passenger, only if it (they) will provide an earlier arrival at the passenger's destination, next stopover point, or transfer point.

2) If the carrier causing such delay, or in the case of misconnection the original receiving carrier(s) is unable to provide onward transportation acceptable to the passenger, any other carrier or combination of connecting carriers, at the request of the passenger will transport the passenger without stopover on its (their) next flight(s) in the same class of service as the passenger's original outbound flight; or if space is available on a flight(s) of a different class of service acceptable to the passenger, such flight(s) will be used without stopover at no additional cost to the passenger, only if it (they) will provide an earlier arrival at the passenger's destination, next stopover point or transfer point, or

3) The carrier causing the schedule irregularity will provide a refund in accordance with Rule 260 (Involuntary Refunds) if applicable.

D) AMENITIES/SERVICES FOR DELAYED PASSENGERS

The carrier will assume the expenses outlined below for all passengers incurred as a result of cancellation, delay or interruption of any flight on which a passenger holds confirmed reservations. Passengers will be informed of the available amenities when a delay is expected to exceed 4 hours.

1) Hotel Rooms - HA will provide one-night's lodging at accommodation selected by HA when a passenger's delay is expected to exceed 4 hours and extend into the period 10:00 pm through 6:00 am, and no scheduled alternate transportation is available to the passenger's destination or stopover point. HA will not provide lodging for passengers who reside in the city where the interruption occurs.

2) Meals - Passengers will be furnished one meal voucher if the delay will extend beyond the four (4) hours. No alcoholic beverages will be furnished to any passengers.

3) Local Ground Transportation will be provided to the downtown area or from/to local hotel whichever is applicable.

4) Communications - One long distance telephone call will be allowed between any two points in the State of Hawaii.

5) In lieu of the above, and subject to passenger's approval, HA will compensate the passenger with credit valid for the purchase of transportation. The credit will be valid for travel only on HA within 365 days of the date of issue and will apply only to online transportation via HA, may not be endorsed to or accepted by any other carrier and is not refundable to, saleable by, transferable by or assignable by the passenger.

EXCEPTION 1: The provisions above do not apply to passengers holding confirmed reservations, on a flight which is delayed or cancelled because of U.S. weather bureau observations or forecasts indicating that environmental conditions will be such that at the time or arrival or departure of the flight either the airport may be closed, or that weather conditions will be less than minimum allowed for landing or takeoff as required by the Federal Aviation Administration. If an attempt is made to conduct the flight, all passengers will be informed that an attempt will be made.

NOTE: The above exception does not apply and amenities will be provided to:

1) A passenger who is deplaned at a point other than his/her destination or point of origin.

2) A passenger whose onward transportation on the carrier is delayed or cancelled at a connecting point intermediate to his/her destination.

3) A passenger who in the carrier's best judgment requires such amenities and services because of special circumstances, i.e., unaccompanied children, elderly persons, invalids or incapacitated and/or ill passengers, and qualified individuals with a disability, in order to maintain the safety, health and welfare of such passengers.

EXCEPTION 2: When an HA flight is delayed or cancelled because U.S. Weather Bureau observations or forecasts indicating that environmental conditions at the airport of destination will be such that, at the time of arrival of the flight, either the airport may be closed, or that weather conditions will be less than minimum allowed for landing as required by the Federal Aviation Administration, passengers originating travel on such a flight will be given that information before departure of the flight. After all passengers have been informed that 1) indications are the flight will be unable to land at their destination or stopover point and 2) that if the flight does not land, HA will not provide amenities of any kind, those passengers who nevertheless elect to travel may be boarded. Passengers who hold confirmed reservations and who have come to the airport to board that flight to that point but elect not to travel after being so informed, will be provided ground transportation from the airport, back to their residence/hotel, but no other amenities will be provided. Passengers making direct connections from another HA flight or any other carrier will be provided full amenities, whether they elect to remain at the connecting point or whether they elect to travel and are landed at a point other than their final destination or stopover point.

EXCEPTION 3: The services and amenities described above will not be provided for flight interruption, cancellation or delay caused by acts of God, riots, civil commotions, government embargoes or regulations, wars, hostilities, disturbances, adverse weather conditions, labor disputes, air traffic congestion, airport closure or interline misconnection due to delay of other carriers.

E) LIABILITY OF CARRIER Except to the extent provided in this rule, no carrier will be liable for failing to operate any flight according to schedule or for changing the schedule of any flight, with or without notice to the passenger.

F) Notwithstanding the provisions of this rule, the carrier will not accept for any purposes under this rule, passenger tickets or related transportation documents issued by any carrier which is in substantial default of its interline obligations or whose aviation certificate has been revoked or suspended by the Federal Aviation Association.

EXCEPTION: Notwithstanding the provisions of this paragraph, tickets issued by the defaulting carrier will be accepted solely for transportation over the lines of another carrier provided such tickets were issued by such defaulting carrier in its capacity as agent for the other carrier and specified transportation via that carrier. When tickets are accepted, no adjustments in fare will be made which would require the other carrier to refund money to the passenger.

G) The carrier will not be responsible for any consequential damages or incidental costs incurred by the passengers such as, but not limited to, loss of wages/income/salaries.

Northwest Airlines

SCHEDULE IRREGULARITY Schedule Irregularity means any of the following irregularities: Delay in scheduled departure or arrival of a Northwest Airlines flight resulting in a misconnection, or Flight cancellation, omission of a schedule stop, or any other delay or interruption in the schedule operation of a Northwest Airlines flight, or Substitution of equipment of a different class of service, or Schedule changes which require rerouting of the passenger at departure time because prior notice of such schedule change had not been given such passenger prior to the passenger's arriving at the airport for check-in on the original flight.

Exception: Schedule Irregularity does not include Force Majeure Events defined as Any conditions beyond Northwest Airlines' control, including weather, acts of God, civil commotion, wars, hostilities, strikes, labor-related disputes, government regulation, shortage of labor or fuel, or other facts not foreseen by Northwest Airlines.

When a passenger will be delayed because of a schedule irregularity involving a Northwest Airlines flight the following will apply: Where Northwest Airlines causes such delay or in the case of a misconnection where Northwest Airlines was the original receiving carrier, Northwest Airlines will transport the passenger without stopover on its next flight on which space is available in the same class of service as the passenger's original outbound flight at no additional cost to the passenger: When Northwest Airlines causes such delay or in the case of misconnection to Northwest Airlines as the original receiving carrier, Northwest Airlines is unable to provide onward transportation acceptable to the passenger, Northwest Airlines with concurrence of the passenger will arrange for the transportation on another carrier or combination of carriers with whom Northwest Airlines has agreements for such transportation. The passenger will be transported without stopover on its(their) next flight(s), in the same class of service as the passenger's original outbound flight at no additional cost to the passenger. If space is only available on a flight(s) of a higher class of service, such flight(s) will be used without stopover at no additional cost to the passenger, only if it (they) will provide an earlier arrival at the passenger's destination or next stopover or transfer point. If space is only available and used on a Northwest Airlines flight(s) of a lower class of service acceptable to the passenger, Northwest Airlines will provide a refund of the difference in fares pursuant to Rule 260 (Refunds-Involuntary).

Southwest Airlines

Southwest Airlines is the only major carrier not to have a Rule 240. They do, however, have a delay and cancellation policy in their Contract of Carriage.

United Airlines

SCHEDULE IRREGULARITY Schedule Irregularity means any of the following irregularities occurring on the date of departure: Delay in scheduled departure or arrival of a United Airlines flight resulting in a misconnection, or Flight cancellation, omission of a schedule stop, or any other delay or interruption in the scheduled operation of a United Airlines flight, or Substitution of equipment of a different class of service, or Schedule changes which require rerouting of the passenger at departure time because prior notice of such schedule change had not been given such passenger prior to the passenger's arriving at the airport for check-in on the original flight.

When a passenger will be delayed because of a schedule irregularity involving a United Airlines flight, which for the purposes of this rule ... flights exceeding 2 hours ... United Airlines will transport the passenger without stopover on its next flight on which space is available in the same class of service as the passenger's original outbound flight at no additional cost to the passenger. If United Airlines is unable to provide onward transportation acceptable to the passenger, United Airlines, with the concurrence of the passenger, will arrange for the transportation on another carrier or combination of carriers with whom United Airlines has agreements for such transportation. The passenger will be transported without stopover on its (their) next flight(s), in the same class of service as the passenger's original outbound flight at no additional cost to the passenger. If space is only available and used on a United flight(s) of a lower class of service acceptable to the passenger, United Airlines will provide a refund of the difference in fares pursuant to Rule 260 (Refunds-Involuntary). If United Airlines is unable to arrange alternate air transportation acceptable to the passenger, United Airlines shall refund the flight coupon(s) for the unflown portion(s) in accordance with Rule 260 (Refunds-Involuntary).

FORCE MAJEURE EVENT As used in this rule "Force Majeure Event" means: Any condition beyond United Airlines' control (including, but without limitation, meteorological conditions, acts of God, riots, civil commotion, embargoes, wars, hostilities, disturbances, or unsettled international conditions), actual, threatened or reported or because of any delay, demand, circumstances or requirement due, directly or indirectly, to such condition; or Any strike, work stoppage, slowdown, lockout or any other labor-related dispute involving or affecting United Airlines' service, or Any government regulation, demand, or requirement; or Any shortage or labor, fuel, or facilities of United Airlines or others; or Any fact not reasonably foreseen, anticipated, or predicted. United Airlines may, in the event of a Force Majeure Event, without notice, cancel, terminate, divert, postpone, or delay any flight or the right of carriage or reservation of traffic accommodations and determine if any departure or landing should be made, without any liability except to refund in accordance with Rule 260 (Refunds-Involuntary) any unused portion of the ticket.

AMENITIES / SERVICE FOR DELAYED PASSENGERS Lodging: The passenger will be provided one night's lodging, or a maximum allowance for one night's lodging as established by each location, when a United Airlines flight on which the passenger is being transported is diverted to an unscheduled point and the delay at such point is expected to exceed 4 hours during the period 10:00 p.m. to 6:00 a.m. Exception: Hotel accommodations will not be furnished: To a passenger whose trip is interrupted at a city which is his/her origin point, stopover point, connecting point, or permanent domicile or a few listed exceptions when the carrier is diverted to a nearby airport.

US Airways

SCHEDULE IRREGULARITY Schedule Irregularity means any of the following irregularities: Delay in scheduled departure or arrival of a carrier's flight resulting in a misconnection, or Flight cancellation, omission of a schedule stop, or any other delay or interruption in the schedule operation of a carrier's flight, or Substitution of equipment of a different class of service, or Schedule changes which require rerouting of the passenger at departure time of the original flight. Exception: Schedule Irregularity does not include Force Majeure Events as defined. When a passenger will be delayed because of a schedule irregularity, any carrier causing such delay or in the case of a misconnection the original receiving carrier(s) will transport the passenger without stopover on the next flight on which space is available in the same class of service as the passenger's original outbound flight at no additional cost to the passenger: If space is available on a flight(s) of a different class of service, acceptable to the passenger, such flight(s) will be used without stopover at no additional cost to the passenger only if the flight will provide an earlier arrival at the passenger's destination, next stopover or transfer point.

As used in this rule "Force Majeure Event" means:

1.Any condition beyond US Airways' control (including, but without limitation, meteorological conditions, acts of

2.God, riots, civil commotion, embargoes, wars, hostilities, disturbances, or unsettled international conditions),

3.actual, threatened or reported or because of any delay, demand, circumstances or requirement due, directly or

4.indirectly, to such condition; or

5.Any strike, work stoppage, slowdown, lockout or any other labor-related dispute involving or affecting US

6.Airways' service, or

7.Any government regulation, demand, or requirement; or

8.Any shortage or labor, fuel, or facilities of US Airways or others; or

9.Any fact not reasonably foreseen, anticipated, or predicted by US Airways.

US Airways may, in the event of a Force Majeure Event, without notice, cancel, terminate, divert, postpone, or delay any flight or the right of carriage or reservation of traffic accommodations and determine if any departure or landing should be made, without any liability except to refund in the original form of payment in accordance with involuntary refund rules any unused portion of the ticket.

AMENITIES / SERVICE FOR DELAYED PASSENGERS Lodging: The passenger will be provided one night's lodging, or a maximum allowance for one night's lodging as established by each location, when a US Airways flight on which the passenger is being transported is diverted to an unscheduled point and the delay at such point is expected to exceed 4 hours during the period 10:00 p.m. to 6:00 a.m. Exception: Hotel accommodations will not be furnished: To a passenger whose trip is interrupted at a city which is his/her permanent domicile or, When the destination designated and the flight on which the passenger is on the passenger's ticket is:

Baltimore;Washington

Dulles Airport Baltimore

Washington National Airport Newark

White Plains / Islip/New York City

Ft. Lauderdale;Miami

Greensboro;Winston-Salem Winston-Salem

Greensboro Islip;Newark / New York City / White Plains

Before flying, make sure you have your ticket, ID, and a copy of the Rule 240 for your airline. — BEN POPKEN

Rule 240: Don't Leave Home Without It! [My Travel Rights] (Thanks to Riley!)