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rule 240
The Ultimate "Rule 240" List
Some airlines still call it "Rule 240" and others a "contract of carriage" but no matter what the name, it still means the same thing: power to the traveler. But which airlines still use it and how much does it protect a traveler? More »
Frontier Airlines has increased the fee for transporting antlers, yes, antlers, from $75 to $100. [Frontier via Rick Seaney]
frontier
Dealing With Frontier's Bankruptcy
Now that the airline with the fuzzy animals on their planes has also declared bankruptcy, you might be in the same position as reader Scott. Scott had Frontier cancel his flight and send him an email with a link to get a refund. While it's nice that Frontier made the refund option easy, a refund doesn't get Scott any closer to his destination, and a second ticket would cost Scott a bit more than he initially paid. Thanks to a little bit of research and 35 minutes on the phone, Scott was able to get Frontier to rebook him on a different airline. Find out how, inside. More »
mysteries
Frontier Airlines Insists Man Who Missed Flight Was On Plane
Matthew is the center of a Hitchcockian mystery over at Frontier Airlines. He missed his flight from New Mexico to Texas with a connection through Denver (there was a total of 4 segments to the flight), and when he tried to rebook the flight and pay the change fee, Frontier told him he'd already flown to Denver. So who took the flight? One of the flight crew's friends? A woman too pretty for Southwest? A killer? There's probably a killer roaming the streets of Denver now.Mary at Frontier keeps promising Matthew she'll look into it, but "after weeks and several calls," nothing's been fixed, and Matthew still can't rebook the flight he already purchased. More »
customer service
Frontier Waives $100 Ticket Change Fee Due To College Exam
Matt writes: "Back in December, we had booked a family trip in May for the four of us to Costa Rica to celebrate my sisters graduation from college (and also a long-overdue family vacation). Unfortunately, after booking the tickets, the final exam schedule for my college was posted, and of course I had an exam which conflicted with the travel dates. We needed to push the reservation back exactly one week, and had concluded that it would probably require the obligatory $100 change fee per ticket. Ouch." More »
travel
Frontier Kicks Grandmother Off Plane, Claims Her Pre-Approved Pet Carrier Was 2" Too Long
Frontier airlines kicked a cancer-surviving grandmother in her sixties, Julie Fishback, off their plane because the pet carrier holding her Jack Russell Terrier was two-inches too long. This surprised Julie, who had made the two-hour trek to the airport several days before to confirm that she would be allowed to fly with the "universally accepted" carry-on pet carrier she had recently purchased. More »
travel
Denver International Airport Reassures Passengers That There Have Been "Major Changes"
Last year Denver International airport closed for 45 hours when a blizzard descended on our nation's 6th largest airport. Now the airport and the airlines that operate there would like you to know that they've made a lot of changes. More »
safety
Attention Flyers: Your Pilots May Be Asleep
A controversial hunk of data from NASA released recently had the following terrifying anecdote: On a red-eye flight from Baltimore to Denver not one but both pilots fell asleep. As in not awake. More »
complaints
Expedia Refunds Your Canceled Trip Whichever Way It Finds Cheapest, Lies About It
"August 21, 2007
Mr. Dara Khosrowshahi
CEO
Expedia, Inc.
3150 139th Avenue SE
Bellevue, WA 98005
Re: Itinerary # [redacted]
Dear Mr. Khosrowshahi:
I have been an occasional, satisfied Expedia user over the years but I had an experience with your company yesterday that has left me angry and frustrated.
Last month I booked tickets for me and my wife on Expedia for air travel later this week as follows: Continental First Class (refundable) EWR-DEN/ Frontier Coach (non-refundable) DEN-LAS / Continental First Class (refundable) LAS-EWR for later this week. My wife injured her back so I called your toll-free number to cancel the reservation. The representative with whom I spoke told me that I would have a credit of $3,063.78 on Frontier Airlines, since they were the "validating carrier" (carrier who issued the tickets) and that my refundable first class tickets had become non-refundable...."
More »