Yes, we’ve repeatedly made fun of delusional Spirit Airlines CEO Ben Baldanza for his claim that his company is the “most consumer-friendly” airline around, especially when it comes in dead-last in traveler opinion surveys and is the only U.S. carrier to make a recent list of the world’s worst airlines. And a new study confirms that Spirit’s passengers are several times more likely to complain than passengers on any other domestic carrier. [More]
We know it’s never fun to get stuck at the end of the boarding process and find out that your bag won’t be going into one of the overhead bins. Checking a bag when all you want is to get off the plane and go can tick off even the calmest consumer, but throwing a temper tantrum and tossing another passenger’s phone won’t help your case, either. [More]
Frontier Airlines debuted a few changes to their policies today and guess what? They’re charging for more things, including carry-on bags and formerly complimentary in-air beverages. Here’s the deal, as we understand it: Travelers who book their reservations through the airline’s site won’t have to pay a dime for a carry-on bag, but those who use booking sites like Orbitz or Expedia will have to pay. As for exactly how much, that’s where it gets confusing. [More]
If you’re the type to shun whichever viral video is currently makings its rounds, you might not know that the “Harlem Shake” phenomenon of filming yourself and friends dancing in costumes to that particular song is totally all the rage. The Federal Aviation Administration sure knows it now, as it’s launched a probe into a recent filming of the craze aboard a Frontier Airlines flight. [More]
Only three months ago, Frontier Airlines started offering flights from Columbia, MO, to Orlando, so of course travelers began booking tickets for trips to Disney World and other area attractions. Now Frontier is pulling the plug on the route, leaving customers to scramble for new travel plans. [More]
If your flight gets canceled, how are you supposed to find out? Melinda was scheduled to fly on Frontier Airlines, and figured that her flight would get canceled due to Hurricane Sandy. She at least expected a robocall from the airline once the cancellation happened. Or for her flight info to no longer be in the “flight checker.” [More]
Bankrupt American Airlines has flirted with a few options for mergers in the past, and now it’s being reported that its pool of suitors has grown to at least five potential hookups: US Airways, JetBlue, Alaska Air, Frontier Airlines and Virgin America. Its parent company AMR said it will be moving ahead on evaluating potential mergers and will be in touch with those interested, in order to soothe some of its creditors who aren’t so happy with a stand-alone restructuring plan. [More]
Memories of the fragrant smell of chocolate chip cookies baked onboard Midwest Airlines flights, a practice continued by Frontier Airlines when they bought the Milwaukee-based company, are about to waft into the past for good. Frontier announced recently that the complimentary cookies are going bye-bye. [More]
Airlines have tacked on more and more fees over the years as a way to recoup costs without having to raise their base fares as much, but Frontier has broke with these seemingly relentless upward tradition and actually reduced some fees this week. Thunderclap! [More]
Ok, here’s a crazy idea: if you’re an airline, and you have a form with room to list two adults who are authorized to pick up an unaccompanied minor, wouldn’t it make sense to have room for both names in your computer system? Because whoever is running Frontier Airline’s system doesn’t seem to think so! Kayla’s mother spent a frantic hour, IDs in hand, trying to prove that she was authorized to meet her 13-year-old daughter at the gate. The form accompanying her daughter clearly had both her and Kayla’s father listed, but the computer listed only the father’s name. While Frontier sorted out the confusion, Kayla spent an hour waiting in Denver Airport’s security room.
Frontier Airlines has joined the conga line of bankrupt airlines today, according to a statement from the company.
Frontier Airlines won’t route your call thousands of miles farther than they fly, like sending the call to the Phillippines when you’re trying to buy a ticket from Denver to Albuquerque. Among airlines, they’re an exception, as more and more companies are closing U.S.-based call centers.