When it comes to being satisfied with our flying experiences, it turns out we’d rather opt for low-cost carriers like JetBlue, over old legacy airlines like US Airways, according to a new study that rated customer satisfaction. [More]
Back in the cold days of January, reader Chris moved away from FiOS territory. It was very sad for everyone involved, but he and his household moved on, subscribing to DSL service from Frontier. One DSL line just wasn’t enough Internet tubes for his household, so they looked into getting a second line and modem, but they couldn’t have a second “dry loop” DSL line. They had to get a phone package along with it. Chris was happy to hand over his money for this service, but Frontier was not so happy to hand over his modem so he can actually start the service. They never sent it, but keep billing him for the service and equipment anyway. [More]
Airlines have tacked on more and more fees over the years as a way to recoup costs without having to raise their base fares as much, but Frontier has broke with these seemingly relentless upward tradition and actually reduced some fees this week. Thunderclap! [More]
For the second year in a row, Hawaiian Airlines has topped a study that ranks 18 commercial carriers according to a formula that accounts for everything from on-time arrivals/departures to baggage handling to customer complaints. On the bottom end of the rankings was American Eagle. [More]
Since they both were acquired by the same holding company last year, it’s been an inevitability that both Midwest Airlines and Frontier would eventually end up flying under the same brand, but it remained to be seen whether one would fold into the other or there would be a completely new name. That mystery ended this morning with Republic announcing that, as of today, Midwest will now be part of the Frontier family. [More]
After yesterday’s story about cyclists being unhappy with United’s exorbitant fee to check bikes on their planes, the folks over at Bicycling wrote to share their breakdown of the best and worst airlines for when you’re taking your wheels with you. [More]
If you signed up for Frontier Communications’ Price Protection Plan—a combo phone and broadband package—between January 2007 and September 2008, and you canceled the agreement and were charged an early termination fee (ETF), you may be getting some cash back.
Ok, here’s a crazy idea: if you’re an airline, and you have a form with room to list two adults who are authorized to pick up an unaccompanied minor, wouldn’t it make sense to have room for both names in your computer system? Because whoever is running Frontier Airline’s system doesn’t seem to think so! Kayla’s mother spent a frantic hour, IDs in hand, trying to prove that she was authorized to meet her 13-year-old daughter at the gate. The form accompanying her daughter clearly had both her and Kayla’s father listed, but the computer listed only the father’s name. While Frontier sorted out the confusion, Kayla spent an hour waiting in Denver Airport’s security room.
Frontier Communications, a Rochester, NY based DSL provider, has recently added language in their acceptable use policy that caps “reasonable” high speed internet usage at 5GB per month, after which they may “suspend, terminate or apply additional charges to the Service.” Metered-internet-hating blog “Stop the Cap” calculated that at Frontier’s most expensive price (for those who do not accept a multi-year contract) the ISP is charging a whopping $10.80 per gigabyte.
Some airlines still call it “Rule 240″ and others a “contract of carriage” but no matter what the name, it still means the same thing: power to the traveler. But which airlines still use it and how much does it protect a traveler?
Now that the airline with the fuzzy animals on their planes has also declared bankruptcy, you might be in the same position as reader Scott. Scott had Frontier cancel his flight and send him an email with a link to get a refund. While it’s nice that Frontier made the refund option easy, a refund doesn’t get Scott any closer to his destination, and a second ticket would cost Scott a bit more than he initially paid. Thanks to a little bit of research and 35 minutes on the phone, Scott was able to get Frontier to rebook him on a different airline. Find out how, inside.
Matthew is the center of a Hitchcockian mystery over at Frontier Airlines. He missed his flight from New Mexico to Texas with a connection through Denver (there was a total of 4 segments to the flight), and when he tried to rebook the flight and pay the change fee, Frontier told him he’d already flown to Denver. So who took the flight? One of the flight crew’s friends? A woman too pretty for Southwest? A killer? There’s probably a killer roaming the streets of Denver now.
Mary at Frontier keeps promising Matthew she’ll look into it, but “after weeks and several calls,” nothing’s been fixed, and Matthew still can’t rebook the flight he already purchased.
Matt writes: “Back in December, we had booked a family trip in May for the four of us to Costa Rica to celebrate my sisters graduation from college (and also a long-overdue family vacation). Unfortunately, after booking the tickets, the final exam schedule for my college was posted, and of course I had an exam which conflicted with the travel dates. We needed to push the reservation back exactly one week, and had concluded that it would probably require the obligatory $100 change fee per ticket. Ouch.”
Frontier airlines kicked a cancer-surviving grandmother in her sixties, Julie Fishback, off their plane because the pet carrier holding her Jack Russell Terrier was two-inches too long. This surprised Julie, who had made the two-hour trek to the airport several days before to confirm that she would be allowed to fly with the “universally accepted” carry-on pet carrier she had recently purchased.
Last year Denver International airport closed for 45 hours when a blizzard descended on our nation’s 6th largest airport. Now the airport and the airlines that operate there would like you to know that they’ve made a lot of changes.
A controversial hunk of data from NASA released recently had the following terrifying anecdote: On a red-eye flight from Baltimore to Denver not one but both pilots fell asleep. As in not awake.