A few years ago, Walmart tried an experiment with their staff greeters who stood at the doorway of every store: they moved them away from the front door. Sure, they would still greet people who they encountered, but their jobs also involved directing customers to an open register, or performing tasks inside the store at a time when Walmarts were catastrophically short-staffed. Now Walmart is testing the idea of maybe reversing that decision. [More]
