Chris didn’t really have a serious consumer “problem,” but he had an issue that regular customer service channels couldn’t help him with. He’s a very frequent flyer, but had been accumulating miles through Alaska Airlines, even though he now does all of his flying with Delta. He sent off concise and businesslike executive e-mail carpet bomb explaining his dilemma, and promising Delta all of his business if they’d match his l33t MVP Gold status. [More]
